Can't reach California EBT? Claimyr connects you to a live CA DSS agent in minutes.
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Using Claimyr will:
- Connect you to a human agent at the CA DSS
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the CA DSS drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Mason, I went through this exact same situation a few months ago! Here's what finally worked for me: I called the customer service line at 8 AM sharp (they open at 8) and was persistent but polite. When I got through, I had all my documents ready - recent pay stubs, bank statements, and a written summary of what changed with dates. The key thing is to ask them to put notes in your file about the call and get a case number. Also, if your income went DOWN, definitely mention that upfront - they prioritize those cases. Don't lose hope, it's frustrating but you'll get through it! 💪
This is incredibly helpful, thank you Jacob! I love that you gave specific timing and exactly what documents to have ready. The tip about asking for a case number is brilliant - I never would have thought of that. Really appreciate you taking the time to share your experience! 🙏
I'm dealing with this exact same issue right now! Been trying to update my income for weeks. One thing that helped me was going to my local office in person - sometimes they can do updates on the spot that take forever over the phone. Also, if you have to call, try calling different county offices. Some have shorter wait times than others. The whole system is so frustrating but don't give up! We're all in this together 💪
That's such a good point about going in person! I hadn't even considered that - sometimes face-to-face really does make a difference. And the tip about trying different county offices is genius! Do you know if there's a way to find out which counties have shorter wait times, or is it just trial and error? Thanks for the encouragement too, it really helps to know we're not alone in this struggle! 🤗
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Ugh, I've been there and it's the worst feeling! One thing that helped me was calling the EBT customer service line (1-877-328-9677) instead of the main DPSS line - sometimes it's easier to get through and they can at least tell you the status of your case. Also, if you're completely out of food, look into local food banks while you're sorting this out. Most don't require any paperwork and can help bridge the gap. Hang in there! 💙
This is really good advice! I didn't know there was a separate EBT customer service line. Definitely gonna try that number. And yeah, I should probably look into food banks too - pride was keeping me from doing that but you're right, gotta do what you gotta do. Thanks for the support! 🙏
I'm so sorry you're going through this! The same thing happened to my neighbor a few months ago. She found out they had flagged her case for "income verification" even though she'd already submitted everything. Turns out there was a glitch in their system that marked her documents as "not received." She had to resubmit everything AND get a case worker to manually review it. Also, try calling right at 8 AM when they open - that's when I've had the most luck getting through. If you're really stuck, some community centers have advocates who can help navigate the DPSS system for free. Don't give up!
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This thread is so helpful! I've been banging my head against the wall trying to get through for the past month. Reading all these strategies gives me hope that there might actually be a way through this bureaucratic nightmare. I'm definitely going to try the lost/stolen card number trick first thing Monday morning - that's such a clever workaround that I never would have thought of! It's honestly heartbreaking that we have to become customer service ninjas just to access benefits we're entitled to. The system is clearly overwhelmed and underfunded, but that doesn't make it any less frustrating when you're trying to put food on the table. Thanks to everyone for sharing their experiences and tips. At least we're all in this together! 💙
You're so right about having to become "customer service ninjas" just to get basic help! I'm also new to this whole EBT system and honestly had no idea it would be this challenging. Reading everyone's strategies has been incredibly eye-opening - especially the lost/stolen card number workaround that @Astrid Bergström shared. It s'frustrating that we have to get creative just to access services we need, but I m'grateful for this community support. Going to try the early morning calling approach too. Wishing everyone luck in getting through! 🤞
Wow, reading through all these experiences makes me realize I'm not alone in this struggle! I've been trying to get through to EBT customer service for over a week now and was starting to think there was something wrong with my phone. The tips about calling the lost/stolen card number first and asking for a transfer is genius - I never would have thought of that workaround! I'm definitely going to try that tomorrow morning along with the early calling strategy. It's really unfortunate that we have to develop these elaborate strategies just to get basic help, but I'm so grateful for this community sharing their knowledge. The system clearly needs major improvements, but in the meantime, at least we can help each other navigate this mess. Thank you everyone for the detailed advice - it gives me hope that I might actually get through soon! 🙏
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Sofia Perez
I feel everyone's frustration here! I've been dealing with EBT issues for months. One thing that's worked for me is calling the main line and immediately pressing 0 multiple times as soon as the recording starts - sometimes it bypasses the menu entirely. Also, try calling on Tuesdays or Wednesdays around 2-3pm, seems to be less busy then. And definitely have your case number, SSN, and PIN ready before calling. Keep trying y'all, we got this! 💪
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Andre Rousseau
•Thanks for the tip about calling Tuesday/Wednesday afternoons! I never thought about timing it that way. Definitely gonna try the rapid 0 pressing technique too - anything's worth a shot at this point. Really appreciate you sharing what's worked for you!
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Owen Devar
I've had some luck using a different approach - try calling the county office directly instead of the main state line. Each county has their own EBT customer service number and they're usually way less busy. You can find your county's specific number on the CA EBT website under "contact us." I got through in like 15 minutes last week doing this vs waiting 2+ hours on the main line. Also pro tip: if you have to leave a voicemail, they actually do call back within 24-48 hours (at least in my county). Hope this helps someone!
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Marcus Marsh
•Oh wow, I had no idea you could call county offices directly! That's a game changer - I've been banging my head against the wall with the main state line forever. Definitely going to look up my county's number right now. Thanks so much for sharing this tip, you might have just saved my sanity! 🙏
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