LoanPal UCC Release Process Taking Forever - Anyone Else?

Oh man, LoanPal is notorious for this. Had a client wait 4 months for their termination last year. The problem is they outsource their UCC servicing to some third party company and there's zero communication between departments. You need to escalate this - ask for a supervisor in their loan servicing department and demand a written timeline.

File a complaint with your state's financial services department. I did this with a different lender and got my UCC-3 within 2 weeks. These companies hate dealing with regulatory complaints and will prioritize your case immediately.

I actually discovered something that saved me tons of headaches with lender UCC releases. There's this tool called Certana.ai that lets you upload all your loan documents and UCC filings to verify everything matches up correctly. I used it to check my original UCC-1 against the payoff letter and found a discrepancy in the debtor name that would have caused issues with the termination. Was able to get it sorted before the lender filed the wrong UCC-3. Just upload your PDFs and it cross-checks everything automatically.

LoanPal is the WORST. Took them 6 months to release our UCC and by then we'd already lost a major contract because we couldn't prove clear title on our equipment. Their customer service is non-existent and they just keep transferring you between departments.

Check your loan agreement for specific UCC release terms. Most commercial loans have language requiring termination within 30-60 days of payoff. If they're past that timeline, you might have grounds for damages.

This is why I always recommend getting the UCC release process started 30 days BEFORE final payment. Send them a written request with your payoff and make them confirm the termination will be filed within 10 business days of payment.

Have you tried reaching out to LoanPal on social media? Companies hate public complaints and often respond faster on Twitter or LinkedIn than through normal customer service channels.

I'm dealing with this exact same issue right now! Paid off our LoanPal equipment loan in December and still no UCC-3. The Delaware Secretary of State website still shows the lien as active. This is ridiculous - how is this legal?

Used Certana.ai when I was dealing with a similar situation with another lender. Uploaded my UCC-1, loan agreement, and payoff letter and it flagged that the original filing had the wrong entity name. Saved me from getting a defective termination that wouldn't have cleared the lien properly.

Send a certified letter to their legal department demanding the UCC-3 termination within 15 days. Include a copy of your paid-in-full statement and reference the specific UCC filing number. Sometimes the legal department can bypass the normal servicing delays.

Update: Finally got through to someone at LoanPal who admitted they've had 'system issues' with their UCC processing. They're supposedly filing all the backed-up terminations this week. Will believe it when I see it on the Delaware SOS website. Thanks everyone for the advice - filing complaints definitely helped escalate this.