StudentAid.gov website not showing FAFSA award amounts - stuck on loading screen

yep same here. tried to view my pell grant amount yesterday and kept getting a blank page. site is garbage lol

I had this EXACT problem last week! The spinning circle that never ends, right? I cleared my cache and cookies, and it started working again. Try that first before you panic.

Mine was doing that too but only on Chrome. Try using Microsoft Edge or Safari if you have a Mac. For some reason the site hates certain browsers. Also check if you have any ad blockers or privacy extensions enabled - those can mess with government sites.

This is a known issue with the latest StudentAid.gov update. They've been migrating to a new system for displaying SAI (Student Aid Index) and award information. According to the FSA Twitter account, they're aware of the problem and working on it. In the meantime, you can request your award information directly from your school's financial aid office - they have access to all the same information through a separate system. If you need it urgently for orientation, I'd recommend calling your school directly.

I work at a university financial aid office, and we've been getting TONS of calls about this exact issue. The problem started about 4 days ago and is affecting many students. As mentioned above, your school can see all your FAFSA information including your SAI, Pell Grant eligibility, and other federal aid options. If you're having trouble reaching your financial aid office (many are swamped with calls right now), you might want to try using Claimyr (claimyr.com). It's a service that helps you get through to representatives faster. They have a video showing how it works: https://youtu.be/TbC8dZQWYNQ You can also try calling the Federal Student Aid Information Center directly at 1-800-433-3243, but wait times have been 2+ hours this week.

DONT WASTE UR TIME with the website!! I spent 5 DAYS trying to make it work before giving up!!! The whole system is broken after they switched to that new SAI formula replacing the EFC. My cousin works in financial aid and said its a DISASTER behind the scenes with the new calculations. Just call your school directly!!!

I had a similar issue last month and discovered it was because my application was selected for verification. When that happens, sometimes the award information doesn't display properly until the verification is complete. You might want to check if you received any verification notices in your email or student aid inbox. The verification process can take 3-4 weeks to complete, and they won't finalize your aid package until it's done.

Update on my earlier comment - I just tried again today and the site is STILL having issues, so clearing cache didn't actually fix it permanently. Sorry for the confusion! But I was able to get my award info by downloading the myStudentAid mobile app instead. For some reason the app is working even though the website isn't. Might be worth trying!

Just got an official update from FSA - they've acknowledged the issue and expect to have it resolved by next Tuesday. In the meantime, they recommend either using the mobile app as mentioned above or contacting your school directly. They also said that downloading your FAFSA confirmation page (if you still have access to it) will show your SAI score, which gives you a general idea of your aid eligibility.

I'm having the exact same issue! Been trying to access my award information for the past two days and getting nowhere. It's so stressful when you're trying to make financial decisions for college. Thanks everyone for the suggestions - I'm going to try the mobile app right now and also reach out to my school's financial aid office first thing tomorrow morning. Really appreciate all the helpful advice in this thread!