Update: I finally got through to someone at Federal Student Aid! The agent told me my application was flagged for manual review because my parents' tax filing status changed between 2023 and 2024. They're expediting it now and said I should see my SAI calculation within 72 hours. Thanks everyone for your advice and support!

wait how did you actually get through to them? i've been trying for days and can't get past the automated system

Update for everyone: The Department of Education has officially announced they're aware of a major phishing campaign targeting FAFSA applicants right now. These scam emails use terms like "recalculation," "urgent verification," and "aid cancellation" to scare students into clicking malicious links. Legitimate FAFSA communications will NEVER: - Ask you to verify your FSA ID through an email link - Request your Social Security Number via email - Use threatening language about immediate aid cancellation - Have spelling/grammar errors (a major red flag) If you receive suspicious emails, report them to the FSA at phishing@studentaid.gov and to your school's IT security team. Also, enable two-factor authentication on your StudentAid.gov account immediately if you haven't already.

Thanks everyone for the helpful responses! I've confirmed it was definitely a phishing attempt. I called my school's financial aid office directly and they confirmed I'm not under any verification process. I've reported the email to phishing@studentaid.gov and changed my FSA ID password just to be safe. I'm going to enable two-factor authentication on my StudentAid.gov account too. For anyone else who gets these emails, definitely check your actual StudentAid.gov account directly (don't click email links) and contact your school's financial aid office to confirm before responding to anything suspicious!

Have you tried creating a new FSA ID for yourself and starting over? Sometimes that works when there's a corrupt account issue. Just make sure to document your current FSA ID info before creating a new one. For the Professional Judgment requests for both children, make sure you're using the exact terminology each school requires. Some call it "Special Circumstances Appeal" while others use "Income Adjustment Request" or "Professional Judgment Review." Each school's financial aid office will have slightly different forms and processes.

One final important suggestion - if you can't resolve the technical issue quickly, contact your sophomore's school financial aid office DIRECTLY. Explain the technical problem with FAFSA, and ask if they can process a provisional financial aid package based on last year's information while you resolve the FAFSA issues. Many schools have emergency procedures for FAFSA technical problems, especially when they're this close to the semester starting. They may be able to extend payment deadlines or offer an emergency loan until the FAFSA is processed. This won't solve the long-term issue, but it could prevent registration or housing problems in the immediate term.

One thing I've learned after sending 3 kids to college - don't just rely on the FAFSA! Many private colleges also require the CSS Profile for institutional aid, and that usually opens in October, so earlier than FAFSA. Check if any schools on your daughter's list require both. CSS Profile is more detailed and asks about home equity and other assets that FAFSA doesn't consider.

Since your income changed significantly from 2023, make sure you understand how the SAI (Student Aid Index, formerly EFC) will be calculated. FAFSA will use your 2023 income, but if your 2024 or 2025 income is substantially lower, document everything carefully. You'll need to wait until after you receive aid offers to appeal, but having documentation ready will help tremendously with the professional judgment reviews.

To answer your follow-up question: Yes, there is a technical reason colleges can see your SAI before you can. When your FAFSA is processed, the information is sent to the colleges through an institutional system called the ISIR (Institutional Student Information Record). This happens automatically, often before your Student Aid Report (SAR) is generated for your personal account. The good news is that if colleges confirmed receipt, your application is definitely processed, and your SAI exists in the system. For planning purposes, you can: 1. Email your financial aid office at the college and ask them to share your SAI (many will do this) 2. Keep checking your studentaid.gov account daily for the SAR 3. Call Federal Student Aid directly (though wait times are significant) Just know that this disconnect between institutional and student-facing systems is frustrating but very common this year with all the FAFSA changes.

UPDATE: I finally found my SAI! For anyone else having this issue, I had to go to studentaid.gov, click on "My Aid" at the top, then scroll down to "Processed ISIRs" (it's easy to miss), click into the current aid year, and THEN I could see my SAI. It wasn't obvious at all. Hope this helps someone else!