FAFSA website 'unknown error' on Confirm Information page - stuck since January

Omg same problem here!!! My son's been trying for the last 6 weeks with that EXACT error!!! Its INFURIATING. We tried calling at least 10 times but get disconnected after 2+ hours or told theres nothing they can do. The new FAFSA is a complete disaster. Try creating a completely new FSA ID? That didn't work for us but maybe it will for u.

I've helped several students overcome this specific error. Try these steps in exact order: 1. Clear ALL browser data (not just cookies - everything) 2. Restart computer completely (not just refresh) 3. Create a temporary email address (Gmail or similar) 4. Use this email to create a new FSA ID 5. Try accessing the system through studentaid.gov/h/apply-for-aid rather than the main page 6. Complete the application in one sitting without saving and coming back The error often relates to session handling in the new system. If this doesn't work, you might need to request a manual review of her account.

This error happened to my daughter too! After 3 months of trying we finally fixed it. The problem was her street address format. Even though she tried different formats, there was something about how the database was reading her specific address. What worked: we used her college dorm address instead of our home address. The system accepted it immediately! Worth trying a completely different address if possible.

This is a known issue with the new FAFSA processing system affecting thousands of students. The technical error occurs in the address verification module that cross-references with the federal database. Here's what you need to know: 1. The error is specifically related to how the system handles certain address formats and special characters 2. The FSA is aware but overwhelmed with the backlog of similar issues 3. Your daughter's application isn't lost - it's just stuck in processing The most effective solution is requesting a manual override by speaking directly with a Level 2 support technician at FSA, not the general helpline representatives.

After struggling with the same error for my FAFSA application, I discovered Claimyr (claimyr.com) and it was a LIFESAVER! Instead of waiting on hold for hours, their service got me connected to an actual FSA agent in minutes. The agent was able to flag my account for a manual review and override the error. They have a video demo showing how it works: https://youtu.be/TbC8dZQWYNQ Within 48 hours, I could access my application again and complete it. Might be worth trying since you've already spent months on this!

This isn't just a 'glitch' - it's a SYSTEMATIC FAILURE of the entire FAFSA modernization project!!! The Department of Education KNEW there were major problems before launch but rolled it out anyway. Students across the country are missing priority deadlines and losing financial aid opportunities because of these errors. My daughter faced similar issues and we ended up having to submit a formal complaint through the Federal Student Aid Feedback Center AND contact our congressional representative's office. Within a week of congressional inquiry, the issue was magically 'fixed.' THE SYSTEM IS BROKEN!!

hav u tried using a VPN? somtimes IP address gets flagged in their system if u tried 2 many times. my brother was having same issue, used nordvpn and it worked first try after that

Following up on my earlier comment - I've helped another student with this exact error just yesterday. The key was using the FSA's official workaround process: 1. Call the FSA and specifically request a "manual application override due to technical error code E-43" (this is the backend code for the unknown error message) 2. They'll create a support ticket and provide a reference number 3. Within 72 hours, you should receive an email with a special one-time access link 4. This link bypasses the problematic verification step Make sure to have your daughter's FSA ID, SSN, and DOB ready when calling.

You could also try reaching out to your daughter's school financial aid office! My daughtrs school actually helped us fill out the form on paper (yes they still have paper forms) and submitted it for her when we had weird website errors. Not ideal but at least it got processed!

UPDATE: Success at last!! After trying several suggestions here, what FINALLY worked was: 1. Used the Claimyr service to get through to an FSA agent without waiting for hours 2. Requested the "manual application override due to technical error code E-43" as suggested 3. Got a one-time access link 2 days later 4. Completed the application in one sitting using Chrome incognito mode Her SAI score was calculated immediately and everything's been transmitted to her schools. THANK YOU everyone for your help - especially the specific error code and override request information. For anyone else facing this issue, don't give up!

This is such a relief to see! I'm a college financial aid counselor and I've been seeing this exact error with dozens of students this year. The new FAFSA rollout has been incredibly problematic, and your success story gives me hope for the students I'm helping. I'm definitely going to share the specific error code (E-43) and override request process with our office - that's incredibly valuable information that FSA reps don't always volunteer. For other students reading this, also remember that many schools have extended their priority deadlines due to these widespread FAFSA issues, so don't panic if you've missed the original dates. Check with your financial aid office about deadline extensions!

As someone who just joined this community after dealing with similar FAFSA nightmares, I'm so grateful to see this detailed thread! My nephew has been stuck with the same "unknown error" since February, and reading through all these solutions gives me hope. The combination of using Claimyr to actually reach an agent AND knowing the specific error code E-43 to request seems like the winning formula. I'm definitely going to pass this information along to him. It's infuriating that families have to crowdsource solutions like this because the official support system is so broken, but thank goodness for communities like this where people actually help each other! Going to bookmark this thread - it's like a masterclass in FAFSA troubleshooting.

Just wanted to jump in as another parent who's been lurking here while dealing with FAFSA issues! This thread has been incredibly helpful - my son finally got his application through last week using the E-43 error code approach that Diego shared. What really struck me is how this community provided more actionable solutions in one thread than months of official FSA support calls. For anyone still struggling, I'd also recommend documenting everything (screenshots, call reference numbers, dates) because some schools are offering additional aid consideration for students who can prove they were affected by these technical issues. The whole situation is frustrating, but seeing families help each other like this gives me faith that we'll all get through this mess together!

I'm new to this community but had to join after finding this incredibly helpful thread! My daughter has been battling the exact same "unknown error" since late January, and like so many others here, we've been stuck in the endless loop of unhelpful FSA phone calls and "try again later" responses. Reading through all these real solutions from actual families who've solved this problem is like finding gold! The E-43 error code approach that Diego shared seems to be the game-changer - I had no idea there was a specific backend code for this error or that you could request a manual override. We're definitely going to try the Claimyr service to actually reach an agent, then use that exact language about "manual application override due to technical error code E-43." It's both amazing and infuriating that this community has provided more concrete, actionable solutions than months of official support. Thank you to everyone who took the time to share what worked - you're literally saving families from missing out on financial aid. Will definitely update if we have success!

I'm brand new to this community and created an account specifically because of this thread! My twin daughters have been stuck with the same "unknown error" since early February, and I've been pulling my hair out trying to find solutions. Reading through everyone's experiences here has been both validating (we're not the only ones!) and incredibly helpful. The fact that Omar was able to solve this after four months using the specific strategies shared here gives me so much hope. I'm going to try the exact approach that worked: using Claimyr to get through to an FSA agent, then requesting the "manual application override due to technical error code E-43" that Diego mentioned. It's honestly shocking that a community forum has provided more actionable solutions than the official FSA support system. The level of detail and real-world experience shared here is invaluable. Thank you to everyone who took the time to document what worked - you're literally helping families secure their children's education funding. I'll definitely come back to update on our progress!

As a newcomer to this community, I just had to create an account after stumbling upon this amazing thread! My son has been dealing with the exact same "unknown error" issue since mid-February, and like everyone else here, we've been getting nowhere with the standard FSA support calls. Reading through all these real solutions from families who've actually solved this problem is incredibly encouraging. The specific technical details shared here - especially the E-43 error code and manual override process that Diego provided - are exactly what we needed. It's mind-blowing that a community forum has more actionable information than the official support channels! We're going to try the winning combination that seems to work: Claimyr service to reach an actual agent, then request the "manual application override due to technical error code E-43." If that doesn't work, we'll try the VPN approach and the alternative address suggestion from Anastasia. Thank you to everyone who shared their experiences and solutions - you're literally saving students' financial aid opportunities. This community is proof that when institutions fail us, we can still help each other succeed. I'll definitely update with our results!

Just joined this community after dealing with the same FAFSA nightmare! My daughter has been stuck with this "unknown error" since early March, and I've been searching everywhere for real solutions. This thread is absolutely incredible - I've learned more actionable information here in 10 minutes than in weeks of calling FSA support! The E-43 error code and manual override process that Diego shared is exactly what I needed to know. I had no idea there was a specific backend code for this error or that you could request a manual override. We're definitely going to try the Claimyr service to actually reach an agent without the endless hold times, then use that exact language. It's both amazing and infuriating that this community has figured out more effective solutions than the official support system. The fact that Omar finally succeeded after four months using these strategies gives me so much hope! Thank you to everyone who took the time to document what worked - you're literally helping families save their kids' educational opportunities. I'll come back to update on our progress!

Just joined this community after discovering this thread while frantically searching for FAFSA solutions! My daughter has been battling the exact same "unknown error" since February, and like so many others here, we've been stuck in the endless cycle of unhelpful FSA calls and generic "try again later" responses. This thread is absolutely incredible - I've learned more practical solutions in one read than in months of official support interactions! The E-43 error code and manual override process that Diego shared is exactly the kind of specific, actionable information we desperately needed. I had no idea there was a backend code for this error or that manual overrides were even possible. We're definitely going to try the winning combination that worked for Omar: using Claimyr to actually reach an agent efficiently, then requesting the "manual application override due to technical error code E-43." If that doesn't work, we have backup plans with the VPN approach from Luca and the alternative address strategy from Anastasia. It's both incredible and deeply frustrating that this community has developed more effective solutions than the official support system. Thank you to everyone who took the time to document what actually worked - you're literally helping families secure their children's educational futures. The level of mutual support here gives me hope that we can overcome these systematic failures together. I'll definitely update with our results!

Just created an account after finding this incredible thread! My son has been dealing with this exact "unknown error" since late January, and we've been going in circles with FSA support for months. Reading through all these real solutions from families who've actually solved this problem is like finding a treasure trove of hope! The E-43 error code information that Diego shared is absolutely game-changing - I had no idea there were specific backend codes or that manual overrides were even possible. We're definitely going to try the winning strategy: using Claimyr to get through to an actual agent, then requesting the "manual application override due to technical error code E-43." It's incredible (and honestly infuriating) that this community has developed more effective solutions than months of official FSA support. The fact that Omar finally succeeded after four months using these exact strategies gives me so much confidence that we can solve this too. Thank you to everyone who took the time to share what actually worked - you're literally saving families' financial aid opportunities when the official system has failed us. This is what real community support looks like! I'll definitely come back to update on our progress.