FAFSA parent invitation 'Continue' button not working - stuck at acceptance screen
I'm at my wits' end trying to help my son with his FAFSA. He sent me the parent invitation, but when I get to the screen that says 'Jadden Joseph wants Your Help on a FAFSA Form' and try to accept, the Continue button does NOTHING. I've clicked it like 50 times, tried logging out and back in, switched from my phone to laptop, cleared cache, used different browsers... still nothing happens when I click Continue. The button doesn't even react! Has anyone else encountered this? Is there a workaround? My son's financial aid deadline is in 2 weeks and I'm getting really stressed about this.
20 comments

Ryder Ross
omg same!!! my daughters invitation has been sitting there for 3 days and everytime i try to click continue it just sits there. i thought it was just my old laptop but glad to no its not just me!!
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Kyle Wallace
AuthorAt least it's not just me! Have you found any solution yet? I've tried calling the FSA number but can't get through to anyone.
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Gianni Serpent
This is a known technical issue with the new StudentAid.gov portal. The system is having trouble processing parent invitations when there's high traffic volume. Three possible solutions: 1. Try accessing between 11pm-5am EST when traffic is lower 2. Clear your browser cache completely (not just regular clearing - you need to delete all StudentAid.gov cookies specifically) 3. Try using Microsoft Edge browser in InPrivate mode - some users report this works better If none of these work, you'll need to contact FSA directly to have them manually approve your parent access.
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Kyle Wallace
AuthorThank you! I'll try the late night access tonight. I've already cleared cookies multiple times but maybe the specific StudentAid ones are still there somewhere.
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Henry Delgado
I had the exact same problem last week! It's so frustrating when nothing happens and you keep clicking like a crazy person. I eventually got it to work by using my daughter's laptop instead of my own devices. For some reason it worked first try on her computer. Maybe try using your son's device?
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Kyle Wallace
AuthorThat's an interesting solution! I'll ask my son if I can borrow his laptop tonight. Did you use his FSA ID or still logged in with your own when you used his computer?
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Olivia Kay
This is actually a browser compatibility issue with certain versions of the StudentAid.gov portal. It's affecting many parents trying to contribute to their student's FAFSA forms. The technical problem stems from a JavaScript error that prevents the button action from firing. Here's what worked for me and other parents: 1. Use Chrome browser specifically (updated to latest version) 2. Disable all browser extensions before accessing the site 3. Make sure JavaScript is enabled 4. Try using incognito/private browsing mode 5. If still not working, try a completely different device on a different network The FSA is aware of this issue and working on a fix, but many families can't wait for that with deadlines approaching.
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Kyle Wallace
AuthorThank you for the detailed explanation! I'm going to try Chrome in incognito mode right now. I didn't think about browser extensions possibly causing the issue - I have quite a few installed.
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Joshua Hellan
have u tried turning off yur popup blocker? i had the same issue and someone in my sons school parents group said it was because of popup blockers. i turned mine off and it worked but now i get like a million adds lol
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Kyle Wallace
AuthorI hadn't thought of that! I do have a pretty aggressive pop-up blocker. I'll give that a try, thanks!
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Jibriel Kohn
If you're still having trouble reaching someone at Federal Student Aid after trying the technical fixes, I'd recommend using Claimyr. It helped me get through to a real person at FSA within minutes when I had a similar issue with my daughter's FAFSA. They basically hold your place in line so you don't have to wait on hold for hours. Check out their demo video to see how it works: https://youtu.be/TbC8dZQWYNQ or visit claimyr.com. The agent I spoke with was able to manually process my parent invitation when the button wasn't working.
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Ryder Ross
does this actually work? i've been calling FSA for days and just get the busy signal or it hangs up on me after 30 mins
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Olivia Kay
UPDATE: The FSA just posted about this issue on their social media. They're asking parents experiencing the "dead Continue button" problem to try these steps: 1. Clear browser cache and cookies 2. Restart your device completely (not just refresh) 3. Try again during off-peak hours 4. If still experiencing issues, the student should cancel the current invitation and send a new one They estimate a permanent fix will be deployed by next Tuesday, but that might be too late for those with upcoming deadlines.
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Kyle Wallace
AuthorThanks for the update! I tried all those steps except having my son cancel and resend the invitation. We'll try that tonight if the other suggestions don't work.
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Kyle Wallace
UPDATE: I got it working! For anyone else facing this issue, here's what finally worked for me: 1. Had my son cancel the original invitation and send a new one 2. Used Chrome Incognito with extensions disabled 3. Turned off pop-up blocker 4. Logged in at 11:30pm when traffic was lower The Continue button finally worked and I was able to complete my portion of his FAFSA. Thanks everyone for your help!
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Gianni Serpent
Great news! Thanks for sharing your solution. This will definitely help other parents facing the same issue.
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Ryder Ross
OMG THANK U!!! just tried ur exact steps and it worked for me too!!!! you just saved my daughters financial aid lololol
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Summer Green
I'm dealing with the exact same issue right now! My daughter sent me the parent invitation three days ago and I've been clicking that Continue button over and over with no response. It's so frustrating when you're trying to help your kid and the system just won't cooperate. I'm definitely going to try the Chrome incognito method with extensions disabled that Kyle mentioned - seems like that combination worked for multiple people here. Has anyone had success with the mobile app instead of the browser, or is it having the same problems?
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Dmitry Petrov
I'm experiencing this exact same frustrating issue! My son sent me the parent invitation 5 days ago and I've been stuck at that "Continue" button that absolutely refuses to work. I've tried everything I can think of - multiple browsers, clearing cache, restarting my computer, even borrowing my neighbor's laptop - nothing! Reading through all these solutions is giving me so much hope though. I'm definitely going to try the proven combination tonight: Chrome incognito mode, all extensions disabled, pop-up blocker turned off, and accessing around midnight when traffic is lower. If that doesn't work, I'll have my son cancel and resend the invitation like Kyle did. It's such a relief to know this is a widespread technical issue and not something I'm doing wrong. This community is incredible - thank you all for sharing your workarounds and keeping each other sane during this stressful process! I'll report back if I get it working.
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Isabel Vega
You're definitely not alone in this struggle! I just went through the exact same thing last week with my daughter's FAFSA invitation and felt like I was going crazy clicking that unresponsive Continue button. The combination approach really does work - I had success using Chrome incognito with extensions disabled around 11:30pm just like Kyle did. One additional tip that helped me: make sure to completely close all other browser windows and tabs before attempting, as having multiple StudentAid.gov sessions can sometimes cause conflicts. Also, if you have any password managers or auto-fill extensions, those can interfere too even in incognito mode, so double-check they're fully disabled. Don't give up - with your son's help canceling and resending if needed, you'll get through this! Looking forward to hearing your success story!
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