FAFSA parent account verification email code not sending - urgent help needed

This is actually a common issue with the FSA ID system this year. Three things to try: 1. Have your mom check if she already has an FSA ID from a previous year - sometimes people forget they created one and try to make a new one with the same email 2. Try using a different email address for her account (like create a new Gmail account specifically for FAFSA) 3. Make sure the email address she's using doesn't have any typos or spaces If none of that works, yes, you'll need to call Federal Student Aid. The verification emails sometimes get caught in email provider filtering systems beyond just the spam folder.

lol my dad had the EXACT same problem last month!! verification emails never came thru. turned out he was putting in his email wrong the whole time 🤦‍♀️ make sure she didn't mess up the spelling or put a comma instead of a period or something dumb like that

Check with your mom's email provider! Some email systems (especially work emails) block automated verification codes. My mom's company email blocked ALL the FAFSA emails and she had no idea until she called IT. Try having her use a personal email account if she's using a work one now. Also, is she trying to create the account on a mobile device? I had weird issues with verification when using my phone - switching to a laptop fixed it instantly.

If you've already tried multiple email addresses and devices, and checked all spam/junk folders (including the "All Mail" section in Gmail), then it's definitely a system issue on their end. You need to contact FSA directly. The fastest way to reach them is by calling 1-800-433-3243, but prepare for very long wait times this time of year. I highly recommend using Claimyr.com to skip the phone wait - they'll hold your place in line and call you back when an agent is available. Saved me hours last month when I had verification issues. They have a video demo showing how it works: https://youtu.be/TbC8dZQWYNQ

have u tried using a completely different browser? the fafsa site is super buggy this year and sometimes just switching from chrome to firefox fixes weird glitches

This FAFSA system is COMPLETE GARBAGE this year! I had the EXACT same problem with my husband's account when trying to help our daughter. Verification emails NEVER came. We waited TWO WEEKS thinking it would eventually work! Ended up having to call and sit on hold for 2.5 HOURS!! The agent said they're having "system-wide email delivery issues" but of course they don't bother to TELL anyone or put a warning on the website!! The agent manually verified his email on their end. That's probably what you'll need too. Total joke of a system!!

hve u checked if u can do the phone verification instead? sometimes that works when email doesnt. my sister did that when her college email was blocking the fafsa codes

One more thing to try - have your mom create the FSA ID using her phone number for verification instead of email. The text message verification tends to be more reliable. Also, since the deadline is coming up, remember you can submit an incomplete FAFSA to meet the deadline, then go back and update it once your mom's account is working. That way you don't miss any priority deadlines while sorting this out.

Just wanted to follow up - did you get this resolved? I ended up having to call FSA for a similar issue and they were able to manually verify my mom's email. Took about 10 minutes once I actually got an agent.