< Back to FAFSA

Connor Byrne

FAFSA loans transferred to Navient - interest ballooning $2000 this year alone

I'm seriously at my breaking point with Navient handling my student loans after they were transferred from my original federal loan servicer. My FAFSA loans have somehow increased by over $2000 in interest THIS YEAR ALONE despite making weekly payments! How is this even legal??? I'm making consistent payments every week, but they're demanding amounts that are basically like a second mortgage payment. I've paid back the original loan amount PLUS what seems like 100% interest already, but the balance keeps growing. They call me constantly - like 3-4 times a week - even though I'm making regular payments. Has anyone else dealt with this predatory behavior from Navient? Is there any way to get the Department of Education to investigate them or switch to a different loan servicer? I feel like I'm trapped in a never-ending cycle of debt that's basically a government-sanctioned payday loan scheme at this point.

Yara Elias

•

I've been dealing with Navient for my student loans for about 5 years now. What you're experiencing might be related to your repayment plan. Are you on an income-driven repayment plan? If your weekly payments aren't covering the interest that's accruing, then your balance will keep growing. I would recommend looking into an IDR plan like SAVE (formerly REPAYE) through studentaid.gov, not through Navient directly. You might qualify for much lower payments and eventual forgiveness.

0 coins

Connor Byrne

•

I think I'm on some kind of income-based plan, but honestly it's hard to tell from their confusing website. When I call to ask, I get different answers each time. What's frustrating is that my payments SHOULD be covering at least the interest! I'll check out the SAVE plan you mentioned. Can I apply for that directly through studentaid.gov without going through Navient?

0 coins

QuantumQuasar

•

NAVIENT IS THE ABSOLUTE WORST!!!! They did the EXACT same thing to me!!! Added like $4500 to my loans over 2 years even tho I was paying EVERY MONTH!! They kept saying something about capitalized interest but it makes NO SENSE how it keeps growing!!! The whole system is RIGGED against us!!!

0 coins

What's happening is called negative amortization. If your monthly payment is less than the interest accruing each month, the unpaid interest gets added to your principal balance, which then generates more interest (compounding). It's not unique to Navient - it's how all student loans work if the payment doesn't cover at least the interest. The SAVE plan caps interest so your balance doesn't grow even if your payments don't cover all the interest.

0 coins

Paolo Moretti

•

i had navient for my loans too and switched to mohela last year. better customer service but the interest still adds up. have u checked if ur eligible for forgiveness? some ppl qualify based on public service or income limits

0 coins

Amina Diop

•

How did you switch from Navient to Mohela? I've been trying to figure this out. Did you have to consolidate your loans or is there another way to request a servicer change? I've heard Mohela's website is much easier to navigate than Navient's confusing portal.

0 coins

Oliver Weber

•

this happened to my brother too! he found out he was actually eligible for an income-based plan that lowered his payments by like 60%! he had to call like 20 times tho b4 he got to someone who actually helped instead of just trying to get him off the phone

0 coins

Connor Byrne

•

That's exactly my problem! Every time I call, I get transferred around or disconnected, and when I finally reach someone, they give me different information than the last person. It's like they're deliberately making it impossible to get straight answers. Did your brother have any specific strategy for getting through to someone helpful?

0 coins

Amina Diop

•

I went through something similar with Navient last year. After dozens of frustrating call attempts, I found this service called Claimyr (claimyr.com) that helped me skip the hold times and actually get through to a real Federal Student Aid agent who could help. They have a video demo that shows how it works: https://youtu.be/TbC8dZQWYNQ The FSA agent I spoke with explained that Navient wasn't applying my payments correctly and helped me file a formal complaint. They also helped me switch to the SAVE repayment plan, which has made a huge difference in stopping my balance from growing. Definitely worth checking out if you're getting nowhere with regular calls.

0 coins

Connor Byrne

•

Thank you!! I'll check this out immediately. I've wasted so many hours on hold only to get disconnected or speak to someone who can't help. Did the FSA agent actually have authority to do something about Navient's practices? I'm at the point where I'm ready to file formal complaints with anyone who will listen.

0 coins

Financial aid counselor here. A few important points about your situation: 1. If your loans originated as federal loans through FAFSA, you have specific rights and protections. 2. The Biden administration recently launched the SAVE plan which can dramatically lower payments based on income and family size. Some borrowers qualify for $0 payments. 3. Interest capitalization (adding unpaid interest to your principal) was eliminated for most situations under recent rule changes. 4. You have the right to file a complaint with the Federal Student Aid Ombudsman Group if you believe your servicer is mishandling your loans. 5. Check studentaid.gov (not Navient's site) to verify your current repayment plan and explore better options. Navient has faced multiple lawsuits for misleading borrowers. Document everything and consider filing complaints with the CFPB and Department of Education.

0 coins

Connor Byrne

•

This is incredibly helpful information. I didn't know about the interest capitalization changes! I just checked studentaid.gov and it looks like I'm on an older repayment plan that might be causing these issues. I'll definitely be applying for the SAVE plan today and filing complaints about the harassment. Do you know how long the SAVE application typically takes to process?

0 coins

Have you considered looking into loan consolidation? I consolidated my federal loans last year and it reset some of the terms. I was able to select a different loan servicer in the process. The application is on studentaid.gov and takes about 30-45 minutes to complete. My new interest rate became the weighted average of my previous loans, rounded up to the nearest 1/8th percent. It might not lower your interest rate significantly, but it could give you a fresh start with a different servicer.

0 coins

This is good advice, but just a caution: consolidation can reset your progress toward forgiveness programs like PSLF if you've been working toward that. Also, any outstanding interest will capitalize (get added to the principal) when you consolidate. For many borrowers though, consolidation is a good strategy, especially if you want to switch servicers or simplify multiple loans into one payment.

0 coins

QuantumQuasar

•

My cousin works for a law firm that's part of a class action against Navient!!! You should google "Navient lawsuit" and see if you can join!!! They've settled some big cases already for MILLIONS because they totally misled people about repayment options and forgiveness programs!!

0 coins

Connor Byrne

•

I've heard about these lawsuits but wasn't sure if they applied to my situation. I'll definitely look into this! Has your cousin mentioned anything about how long these cases typically take to resolve? I'm hoping for some immediate relief but understand the legal process can be slow.

0 coins

Oliver Weber

•

i think ive seen commercials about this on tv! something about loan forgiveness for certain schools? did u go to a for-profit college? those ppl got special forgiveness

0 coins

Connor Byrne

•

No, I went to a state university - not one of the for-profit schools that had those special forgiveness programs. Though at this point, I wish I qualified for ANY type of forgiveness! It feels like I'll be paying these loans until I'm 80 at this rate.

0 coins

Yara Elias

•

Just following up on this thread - did you end up applying for the SAVE plan? I switched to it last month and my payment dropped from $380 to $95 per month based on my income. It also has interest subsidies that the older plans don't have, which has stopped my balance from growing even though my payment doesn't cover all the monthly interest. The application on studentaid.gov took me about 15 minutes, and it was approved in about 10 days.

0 coins

Connor Byrne

•

Yes! I finally got through to FSA using that Claimyr service someone mentioned, and they helped me apply for SAVE. My application is still processing (it's been 5 days), but they said I should expect a significant reduction in my payment amount. They also helped me file a formal complaint about Navient's excessive contact and misleading information. Fingers crossed this helps get things under control. That drop from $380 to $95 sounds amazing!

0 coins

FAFSA AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
20,087 users helped today