FAFSA loan servicer nightmare - being hung up on when verifying PSLF employment certification

same thing happened to my sister!! she said mohela is THE WORST about this. she had to call like 6 times before someone helped her with her employment form. dont give up!!

The PSLF employment certification process has been extremely backlogged since they expanded eligibility requirements. Many servicers are experiencing huge call volumes and system issues. Here's what I recommend: 1. Track all your attempts to contact them (dates, times, who you spoke with) 2. Try calling right when they open (usually 8am EST) to avoid peak volumes 3. Send a detailed follow-up email through your studentaid.gov account message center 4. Consider submitting a complaint through the CFPB if this continues Your employment certification form should take 30-45 days to process under normal circumstances, but many are taking 60+ days currently. The disconnections are frustrating but unfortunately common right now.

OMG THE EXACT SAME THING KEEPS HAPPENING TO ME!! I've been trying to verify my nonprofit employment for 2 months and either get disconnected or transferred between departments until someone eventually hangs up. It's like they're trained to get rid of PSLF applicants!! The whole system is designed to make us give up. I'm convinced they don't WANT to forgive our loans.

Have you tried using Claimyr? I was dealing with the same nightmare trying to get through to someone at Federal Student Aid about my PSLF certification. After getting disconnected three times, I found this service that basically waits on hold for you and then calls you when they have a live agent on the line. Saved me hours of frustration. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/TbC8dZQWYNQ It was the only way I actually managed to speak with someone who stayed on the line long enough to check my employment certification status. Worth considering if you're still having trouble getting through.

I spent 11 years trying to get PSLF to work for me, and the employment verification was always the most frustrating part. One thing that helped me was documenting everything meticulously. Every call, email, form submission - with dates, times, and names if possible. Another tip: the FSA Ombudsman Group can sometimes intervene when you're facing these kinds of systematic barriers. They're specifically there to help resolve persistent issues with your federal student loans. For the immediate issue with your employment certification, I'd suggest: 1. Continue following up, but via multiple channels (phone, email, portal) 2. Double-check that your employer filled out their portion of the form 100% correctly 3. Make sure your employer's EIN matches exactly what they've used on tax forms Small discrepancies can cause delays in processing. Hang in there - the system is frustrating but eventually works if you're persistent.

The PSLF program has been significantly improved since the October 2021 waiver and subsequent IDR account adjustment, but the implementation has been rocky. Beyond what others suggested, contact your congressional representative's constituent services. Seriously. I had a similar issue with employment certification stuck in limbo for months. After one email to my congressman's office, I received a call from a senior specialist at FSA within 48 hours who personally reviewed my account and resolved the issue. Congressional inquiries get prioritized in ways regular customer service calls don't. Your tax dollars pay for this service - use it!

you probably have some error in your application thats why theyre dropping calls lol. check if you put the right EIN number and make sure all dates match up with your employer records. also mohela website has chat feature thats way better than calling, i got my pslf questions answered in like 15 mins

UPDATE: I used Claimyr earlier today after seeing recommendations here, and FINALLY got through to someone at Federal Student Aid who stayed on the line! They confirmed my employment certification was received but flagged for a signature verification issue (my employer used electronic signature instead of wet signature). They're sending me a correction form and expediting the review. Such a relief to actually get an answer! Highly recommend this approach if you're still having trouble.

I'm dealing with something similar right now! My PSLF employment certification has been "under review" for 6 weeks. I've called Mohela twice and gotten disconnected both times after waiting forever on hold. It's so frustrating because I work for a qualifying nonprofit and just need someone to confirm my paperwork is correct. Reading through these responses gives me hope though - I'm going to try the early morning call strategy and maybe look into that Claimyr service. Has anyone had luck with submitting a complaint through the CFPB? I'm wondering if that might get their attention faster than just calling repeatedly.