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Sadie Benitez

FAFSA income verification showing error with 403B to 401K rollover - tax forms don't match

I'm pulling my hair out trying to resolve a FAFSA verification issue. I submitted all our documents for my daughter's 2025-26 FAFSA, but received a verification request saying our reported income doesn't match what the IRS has. The verification letter specifically mentions our 'retirement distributions' as the problem area. Our situation: All our 1099-R forms for gross distribution and taxable amount plus my W2 match our 2023 total income on our tax form (about $87,300 combined). My wife did a rollover from a 403B to a 401k last year (approximately $42,500), but there was NO taxable amount - it was just a direct rollover between qualified accounts. I suspect this rollover might be causing the discrepancy in FAFSA's verification system. Has anyone dealt with this kind of situation before? Do I need to submit additional documentation explaining the rollover? The verification deadline is in 3 weeks and my daughter's entire financial aid package is on hold until this is resolved.

Drew Hathaway

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This is a common issue with FAFSA verification when rollovers are involved. The IRS data retrieval tool often doesn't distinguish between taxable and non-taxable rollovers - it just sees the gross distribution amount on the 1099-R. You need to submit: 1. A copy of the 1099-R showing code G (rollover) 2. Account statements showing the money left one retirement account and entered another 3. A signed statement explaining it was a direct rollover with no taxable amount Send these documents to your daughter's school's financial aid office ASAP. They can override the verification issue in their system.

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Sadie Benitez

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Thank you so much for this clear list! I'll gather these documents today. Do I need to submit anything to studentaid.gov directly, or just to her school's financial aid office?

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Laila Prince

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OMG same thing happened to me last yr!!!! The fafsa ppl kept saying our income was wrong bc of my dads 401k thing but it was JUST A ROLLOVER!!! took like 2 months to fix and almost lost our aid

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Sadie Benitez

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Two months?! That's terrifying. My daughter's enrollment deposit is due before then. Did you have to keep calling them over and over or was there something specific that finally fixed it?

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Laila Prince

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we called like 500 times and nobody could help then my dad went IN PERSON to financial aid office with all the paperwork and they fixed it that day

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Isabel Vega

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Going in person is always the best way to handle these things. The FAFSA customer service people on the phone often don't know what they're talking about or give conflicting information. I've had THREE different answers to the same question about my daughter's verification.

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You're definitely on the right track - it's the rollover causing the issue. FAFSA's system is seeing the gross distribution but not recognizing it as non-taxable. This happens specifically with 403b to 401k transfers because they use different distribution codes sometimes. For your documentation, make sure to specifically highlight the distribution code on the 1099-R (should be code G or code H). Also include your Form 5498 if you received one showing the rollover contribution to the receiving account. One thing to note - the school's financial aid office is who processes verification, not FAFSA directly. Submit everything to them with a cover letter explaining the situation clearly.

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Sadie Benitez

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Thank you for the detailed explanation. I just checked and the 1099-R does have code G. I'm not sure if we received a Form 5498 but I'll look through our paperwork. This is my first time dealing with FAFSA verification and it's incredibly stressful with her aid package hanging in the balance.

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Marilyn Dixon

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why didn't you just not report the rollover? it's not taxable income anyway lol

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It doesn't work that way. The 1099-R is reported to the IRS regardless of whether it's taxable, and FAFSA verification pulls data directly from the IRS. Not reporting it would create an even bigger discrepancy that would definitely trigger verification.

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If you're struggling to get through to the Federal Student Aid helpline, I discovered a service called Claimyr that helped me reach an actual human at FSA when I was dealing with a similar verification issue. Saved me hours of frustration with busy signals and disconnections. They have a video showing how it works at https://youtu.be/TbC8dZQWYNQ and their website is claimyr.com. It was worth it to actually talk to someone who could explain exactly what documentation I needed for my rollover situation.

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Sadie Benitez

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I'll check that out - thank you! I've been trying to call for days and keep getting disconnected after 20+ minutes on hold. Anything to get this resolved faster would be helpful.

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TommyKapitz

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This is a textbook verification issue with retirement accounts. I work in financial aid, and I see this multiple times every year. Here's exactly what you need to do: 1. Get a copy of both 1099-Rs (one from each account) 2. Write a letter stating explicitly "This was a direct trustee-to-trustee transfer from a 403(b) to a 401(k) with no taxable distribution to the account holder" 3. Include transaction records showing the money leaving one account and entering the other 4. Submit to the school's financial aid office (not FAFSA directly) Also important: Call the financial aid office after submitting to confirm receipt and ask for an estimated processing time. Some schools have a huge backlog during peak verification season. If they tell you it's more than 2 weeks, ask to speak with a counselor directly about expediting due to your approaching deposit deadline.

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Sadie Benitez

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This is extremely helpful - thank you! I'll prepare this exact documentation package. We only received one 1099-R (from the distributing 403b), not from the receiving 401k. Is that normal or should I contact the 401k administrator?

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TommyKapitz

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That's normal. The receiving account typically doesn't issue a 1099-R, but they might have sent a confirmation statement when they received the rollover. Include that if you have it, but if not, just the bank/investment statements showing the transaction should suffice. The code G on your 1099-R is the most important element as it specifically indicates a non-taxable rollover.

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Laila Prince

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my dad had to get a letter from HR at his work to prove it was a rollover thing!! maybe u need that too???

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Isabel Vega

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The FAFSA system is completely BROKEN! This happened to me too and I spent THREE MONTHS fighting with them over a simple IRA rollover. They kept saying we "underreported income" when it wasn't even income! The verification system is just an excuse to deny aid to families who actually need it. It's disgusting how they put students through this stress. I had to hire a financial aid consultant for $350 to write a professional letter explaining the rollover situation before they finally accepted it. The whole system is designed to make you give up!!!

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Sadie Benitez

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I really hope it doesn't come to hiring a consultant, but at this point I'd consider it if it means getting my daughter's aid package secured. Did your consultant do anything specific that finally resolved it?

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Isabel Vega

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The consultant basically created a detailed timeline with EVERY transaction, highlighted all the relevant tax codes, and explained it in financial aid jargon that the office understood. Then she followed up DAILY until they processed it. It shouldn't be necessary but the system is so broken that sometimes you need an insider who knows how to navigate it. Good luck - I hope your experience is better than mine was!

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Drew Hathaway

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While I understand the frustration, most verification issues can be resolved without paying for a consultant. Financial aid offices deal with rollover verification routinely, and they're generally very helpful if you provide clear documentation. I'd try working directly with the school first before spending money on outside help.

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Sadie Benitez

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UPDATE: I just got off the phone with the financial aid office at my daughter's school. They were actually super helpful! They said this is a common issue and gave me a specific verification form for retirement rollovers. They said as long as I submit it with the 1099-R and account statements within a week, they can process it without delaying her aid package. Thanks everyone for your advice - it gave me exactly what I needed to ask for!

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TommyKapitz

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Great news! This is exactly why I recommend contacting the school directly. Most financial aid offices are very familiar with these verification issues and have standardized forms and procedures to handle them. Glad to hear they're being responsive!

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