FAFSA disaster - entered father's SSN in student section, now system says he has account & won't let me fix it

omg same thing happened 2 my niece!! took like 5 weeks to fix. keep trying 2 call every morning right when they open, eventually someone will pick up. good luck!!

The FAFSA system is such a disaster this year with all the "simplified" changes. When you call, are you selecting option 2 (for parents) or option 5 (for technical issues)? I found option 5 gets you to someone faster who can actually help with account problems. Also, make sure you have both your son's AND his father's FSA IDs ready when you call - they'll need both to fix the SSN mix-up.

This exact situation is why I ended up using Claimyr (claimyr.com) last month. I had a similar issue with my daughter's application where I entered my SSN incorrectly and got stuck in that same verification loop. I spent weeks trying to reach someone. Claimyr basically holds your place in the phone queue and calls you back when an agent is about to answer. I was skeptical but you can watch their demo video (https://youtu.be/TbC8dZQWYNQ) to see how it works. They got me connected to an actual FSA agent in about 40 minutes instead of me waiting on hold all day. The agent was able to clear both accounts and let me start fresh.

NOBODY AT FAFSA KNOWS WHAT THEYRE DOING!!!! I had wrong SSN problem too and called 37 TIMES before someone fixed it!!!! The whole system is BROKEN and they expect us to just figure it out ourselves. I finally got through by calling at EXACTLY 8:00am Eastern when they open and waiting for 2.5 hours. Complete joke of a system!!!!

I work at a college financial aid office, and we're seeing this exact problem multiple times every day. Here's what you need to do: 1. First, gather ALL documentation: both SSNs, both birthdates, both FSA IDs, and any confirmation numbers you have from the original application 2. Call the FSA help line at 1-800-433-3243 and select option 5 for technical issues (not option 2) 3. When you reach a representative, specifically ask for an "account specialist" who can handle FSA ID and SSN correction issues 4. They will need to verify both identities and then must submit a backend ticket to their IT department to disassociate the incorrectly linked SSN 5. This typically takes 3-5 business days to resolve after they submit the ticket The agent cannot fix it immediately as it requires database-level changes. I know it's frustrating, but keep detailed notes of who you speak with and when. If possible, try to get a case or ticket number for reference in follow-up calls.

have u tried going to ur sons school financial aid office? my daughter had similar problem with her SAI calculation (not exactly same but also couldn't fix online) and the people at her community college fixed it right away! they have direct contacts at fafsa that regular parents don't have

I experienced something very similar in February! The issue is actually on their database backend - when you put a parent's SSN in the student field, it creates what they call a "ghost account" that conflicts with both the student and parent profiles. I was eventually able to reach someone after trying for weeks (literally called 10+ times daily). The agent had to submit a special ticket to their database team to disassociate the SSN from the incorrect profile. It took about 8 business days for the fix to process, then I had to create completely new FSA IDs for both my daughter and myself before starting the application over. Just be persistent and very specific about the issue when you do reach someone. Make sure to get a confirmation number or ticket number for any work they do on your case.

DONT WASTE UR TIME WITH EMAILS!!! they NEVER respond!!! phone is the ONLY way

my friend had this problem n she went to the library n used their computer n it worked??? idk why but maybe try different browser or computer???