FAFSA denied aid due to living abroad - US citizens told we don't qualify?
I'm completely blindsided and need urgent advice from anyone who's been through this. We're US citizens who've been living in Singapore for about 18 months due to my spouse's job transfer. When we started our son's college application process, we specifically asked about FAFSA eligibility and were ASSURED by three different advisors that as US citizens, our international residence wouldn't impact our federal aid eligibility. Fast forward to today - we submitted all the FAFSA forms (taxes, foreign income documentation, everything), and my son got accepted to University of Michigan. The financial aid office just emailed saying we're INELIGIBLE for federal aid because we don't have a US residence right now! They're claiming our SAI calculation doesn't qualify because of our foreign address. This is a DISASTER. We budgeted based on expected federal aid, and now fall tuition is due in less than 3 months with a $37,000 price tag we weren't prepared for. My son has his heart set on Michigan and already declined other offers. Has ANY expat family dealt with this situation successfully? Are they misinterpreting some FAFSA rule? We pay US taxes every year and maintain US citizenship - how can they deny us like this?
33 comments


Jamal Anderson
This is 100% incorrect information from the financial aid office. US citizens living abroad absolutely qualify for federal financial aid through FAFSA. The Higher Education Act specifically addresses this. I went through this exact situation when my daughter attended UCLA while we were stationed in Germany. What you need to do: 1. Request a formal review with the financial aid office director (not just a counselor) 2. Cite the Federal Student Aid Handbook, specifically Volume 1, Chapter 2 which covers citizenship requirements (not residence requirements) 3. Submit your US tax returns again to demonstrate you maintain US tax home status 4. Provide documentation of your temporary foreign assignment Most financial aid offices rarely deal with expat families, so lower-level staff often misunderstand the rules. Don't take no for an answer - escalate immediately.
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QuantumQuest
•Thank you so much for this detailed response! I had no idea there was specific language in the Higher Education Act about this. I'll definitely request a meeting with the director and cite that handbook. Do you think I should also contact the Federal Student Aid office directly to get something in writing about our eligibility? I'm worried Michigan won't budge without official documentation.
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Mei Zhang
omg the SAME THING happened to my cousin last year!!!! they were in qatar for like 3 yrs and got denied at first. but they fought it and eventually got the aid. don't give up!!!! the financial aid offices are soooooo confused about international stuff.
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Liam McGuire
Financial aid professional here. There's confusion between the university's institutional aid policies (which can have residency requirements) and federal financial aid eligibility (which is based on citizenship, not current address). To clarify: US citizens absolutely qualify for federal aid regardless of where they live, but individual colleges may have different policies for their own institutional scholarships and grants. It sounds like the university might be conflating these two things. You need to specifically ask them to clarify which type of aid they're denying - federal (Pell, direct loans, etc.) or institutional. If they're denying federal aid, they're incorrect and you need to escalate this immediately. Request a formal appeal and cite the Federal Student Aid Foreign School Handbook which explicitly addresses expatriate situations. Your SAI calculation should be processed the same regardless of your current address as long as you filed US taxes and completed the FAFSA correctly.
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QuantumQuest
•This makes so much sense! The email wasn't clear about which type of aid they're denying. It just said "financial aid eligibility" in general terms. I'll email them right away asking for this specific clarification between federal and institutional aid. If they're denying federal aid, I'll definitely file a formal appeal. Thank you for explaining the distinction!
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Amara Eze
The entire financial aid system is BROKEN and this is just another example. They deliberately make these "mistakes" to save money, hoping families won't know their rights or fight back. I bet if you weren't persistent they'd just keep denying you what you're legally entitled to. My daughter went through similar nonsense last year (different scenario but same runaround). DON'T trust anything they say on the phone - get EVERYTHING in writing. And don't explain your situation to different people hoping for a better answer, because they'll use any inconsistencies against you. Record names, dates, and details of every conversation. The system is designed to wear you down!
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QuantumQuest
•I'm starting to feel that way too. My husband spent 45 minutes on the phone yesterday and got transferred three times, with each person giving slightly different information. I'm definitely going to start documenting everything and requesting written responses from now on.
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Giovanni Ricci
Have you tried calling the Federal Student Aid Information Center directly? Sometimes going straight to the source is better than dealing with the university's office when it comes to eligibility questions. I had to do this for a complicated dependency override situation last year.
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NeonNomad
•Good luck with that - I spent FOUR HOURS on hold with the FSA last month trying to resolve a verification issue. They disconnect you after 2 hours sometimes and you have to start over. Total nightmare! I finally used Claimyr (claimyr.com) to get through to a human at the Federal Student Aid office. Saved me hours of frustration and I got someone knowledgeable right away who could actually see my file and help. They have a video showing how it works: https://youtu.be/TbC8dZQWYNQ The FSA agent confirmed that US citizens living abroad DO qualify for federal aid and gave me a case number I could reference with my son's financial aid office. That official confirmation was what finally made them process our aid correctly.
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Fatima Al-Hashemi
This EXACT situation happened to us while in Australia last year. The key is understanding what's happening with your SAI (Student Aid Index) calculation. When you have a foreign address, sometimes the system flags the application for manual review because it's looking for US-based cost of living adjustments. In our case, they had incorrectly applied a zero for the housing adjustment instead of using our actual housing costs converted to USD. After we appealed and had them manually recalculate our SAI using our converted Australian housing costs, our federal aid package was approved. The financial aid officer admitted they rarely process expatriate applications and weren't familiar with the proper procedure. Be persistent but polite. Ask specifically for someone who has experience with expatriate FAFSA applications.
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QuantumQuest
•This is incredibly helpful insight! I had no idea the SAI calculation might be affected by our foreign housing costs. We're paying significantly more for housing in Singapore than we would in the US, so this could definitely be impacting our calculation. I'll specifically ask about this when I talk to them next. Thank you for sharing your experience!
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Dylan Mitchell
maybe try calling ur congressman? my brothers roomate had fafsa issues and his mom called their state rep and suddenly everything got fixed real fast lol. worth a try maybe?
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QuantumQuest
•That's an interesting suggestion! I hadn't thought about involving our representative. Since we're abroad, I wonder if we'd contact the rep from our last US address or from Michigan where the university is located. Either way, I'll keep this as an option if we continue hitting roadblocks.
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Jamal Anderson
One more thing to check - make sure your FAFSA listed a US mailing address somewhere (like a relative's address) rather than only your foreign address. Some schools' systems have trouble processing FAFSA results without a US address on file, even though it's not technically required. This small detail caused huge problems for us when we were in Japan. Also, be aware that some aid counselors may be confusing in-state tuition eligibility (which often does require physical residency) with federal aid eligibility (which doesn't). These are completely separate issues, but I've seen them conflated repeatedly.
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Liam McGuire
•This is excellent advice. The technical systems at many schools can't process international addresses properly, causing applications to get stuck in verification limbo. Using a US mailing address can prevent numerous technical issues, even though it's not an actual requirement for eligibility. I'll add that it's critical to understand that there are three separate issues often confused: 1. Federal aid eligibility (based on citizenship, not residence) 2. State aid eligibility (usually requires state residency) 3. In-state tuition rates (requires state residency) You can be eligible for #1 without qualifying for #2 or #3.
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Amara Adeyemi
I'm so sorry you're dealing with this stress right before tuition is due! As someone who just went through a similar situation with my daughter while we were living in the UK, I wanted to share what worked for us. The breakthrough came when I realized I needed to speak specifically to someone in the financial aid office who handles "unusual circumstances" or "professional judgment" cases - not the general intake counselors. When I called and asked to be transferred to someone who deals with expatriate or international student situations, I finally got connected to a supervisor who actually understood the rules. Here's what I'd recommend doing immediately: 1. Email the financial aid director (find their name on the university website) and request an urgent meeting 2. In your email, specifically state "US citizen eligibility for federal financial aid while residing abroad" 3. Mention that you're requesting a professional judgment review of your case 4. Ask them to provide in writing which specific federal regulation they believe makes you ineligible The key phrase that helped me was asking them to cite the specific CFR (Code of Federal Regulations) section that supports their denial. Most of the time, they can't because it doesn't exist for citizens living abroad temporarily. Don't give up - this is absolutely fixable! Michigan is a great school and they'll figure this out once you get to the right person.
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Kaitlyn Jenkins
•Thank you so much for this detailed roadmap! I really appreciate you taking the time to share what specifically worked for you. I'm going to follow your advice exactly - I'll email the financial aid director tomorrow morning using that exact subject line and request a professional judgment review. The tip about asking them to cite the specific CFR section is brilliant - it puts the burden on them to prove their position rather than me having to prove mine. I'm feeling much more confident about resolving this now. Did you have to provide any additional documentation during your professional judgment review, or was it mainly about getting to the right person who understood the rules?
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Christian Burns
I'm dealing with a very similar situation right now! My family has been living in Dubai for two years and we're hitting the same roadblocks with our daughter's financial aid applications. What I've learned through this process is that you need to be incredibly specific about which type of aid is being denied. When schools say "financial aid," they often mean their institutional grants and scholarships (which can have residency requirements), not federal aid like Pell Grants and Direct Loans. Here's what's helped us so far: - Get everything in writing - no more phone calls - Ask specifically: "Are you denying federal Title IV aid or institutional aid?" - Request to speak with someone who handles "non-standard" or "special circumstances" cases - Keep emphasizing that you're US citizens who file US taxes The other thing that's been crucial is having our tax preparer write a letter confirming that we maintain US tax home status despite our foreign residence. Some schools seem more comfortable with this documentation. Stay strong - this is definitely solvable, just incredibly frustrating to navigate!
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CyberNinja
•Thank you for sharing your experience - it's both reassuring and frustrating to know we're not alone in this! Your point about being specific regarding federal vs institutional aid is so important. I'm definitely going to use your exact phrasing: "Are you denying federal Title IV aid or institutional aid?" The tax preparer letter is a great idea that I hadn't considered. We've been working with an expat tax specialist, so I'll ask them to provide something similar confirming our US tax home status. Did your tax preparer include any specific language or references to IRS codes in their letter? I want to make sure ours carries as much weight as possible with the financial aid office. It's maddening that families like ours have to become experts in federal regulations just to access aid we're legally entitled to, but I really appreciate everyone sharing their successful strategies. Hopefully both our situations get resolved quickly!
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Shelby Bauman
I'm a newcomer to this community but wanted to share what I learned when my family faced a similar situation last year while living in Tokyo. The key breakthrough for us was understanding that many financial aid offices have automated systems that flag foreign addresses for manual review, but the staff reviewing these cases often lack training on expatriate situations. What ultimately resolved our case was providing a "Certificate of Citizenship Abroad" from the US Embassy along with our standard FAFSA documentation. The embassy can provide this fairly quickly, and it seemed to carry more weight with the financial aid office than just our passports or tax returns alone. Also, I'd strongly recommend documenting every interaction you have going forward - date, time, person's name, and exactly what they told you. When we finally got our aid approved, the financial aid director admitted they had given us incorrect information multiple times and used our documentation to train their staff on expatriate cases. The stress is absolutely overwhelming when you're facing these deadlines, but based on everything I'm reading in this thread, you have a very strong case. US citizenship is the only requirement for federal aid eligibility - residence location is irrelevant according to federal law.
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Liam McGuire
•Thank you for mentioning the Certificate of Citizenship Abroad - I had no idea this was even available! This sounds like exactly the kind of official documentation that might carry more weight than our regular paperwork. I'll contact the US Embassy in Singapore tomorrow to ask about getting this certificate. Your point about documenting everything is so important. I'm already kicking myself for not keeping better records of our earlier conversations. From now on, I'm following everyone's advice to get everything in writing and keep detailed notes. It's actually somewhat encouraging to hear that the financial aid director at your school acknowledged giving incorrect information and used it as a training opportunity. At least it shows they're willing to admit mistakes and learn from them. Hopefully Michigan will be equally reasonable once we get to the right person who understands these situations. Did the embassy process your Certificate of Citizenship Abroad quickly, or should I be prepared for a longer wait time? With tuition deadlines approaching, I want to manage my expectations appropriately.
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Cass Green
As a newcomer here, I'm reading through everyone's advice and feeling both hopeful and overwhelmed by how complex this situation is. I had no idea there were so many different types of aid and regulations involved! I'm curious - for those of you who successfully resolved similar situations, how long did the entire appeals process typically take? With fall tuition due in less than 3 months, I'm trying to understand if we're working with a realistic timeline or if we should also be exploring backup options like private loans or payment plans. Also, has anyone dealt with this specific issue at University of Michigan? I'm wondering if their financial aid office has experience with expatriate families or if this is genuinely new territory for them. Sometimes knowing the school's track record can help set expectations for how cooperative they're likely to be during the appeals process. Thank you all for sharing your experiences - this community is incredible and I'm so grateful to have found people who actually understand what we're going through!
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Eleanor Foster
•Welcome to the community! I totally understand feeling overwhelmed - when I first encountered this issue with my daughter's aid while we were in Germany, I had no idea the system was this complicated either. Regarding timeline, in our case it took about 3-4 weeks from when we started the formal appeals process to getting final approval. The key was getting escalated to the right person quickly rather than going in circles with front-line staff. Once we reached someone who actually understood expatriate cases, the resolution was relatively fast. For University of Michigan specifically, they're a large state school that likely processes thousands of FAFSA applications, so they should have someone on staff who knows these rules - you just need to find them. I'd recommend calling and specifically asking to speak with whoever handles "special circumstances" or "professional judgment" cases rather than general financial aid counselors. Also, definitely explore backup options while you're appealing. Many schools offer monthly payment plans that can buy you time, and some private loans can be processed quickly if needed. But honestly, based on everything I'm reading here, you have such a strong case that I'd be shocked if Michigan doesn't reverse their decision once you get to someone knowledgeable. Keep us posted on your progress - we're all rooting for you!
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Ally Tailer
As a newcomer to this community, I'm so grateful to have found this thread! My family is in a very similar situation - we're US citizens living in London for my husband's work assignment, and we just got hit with the same "ineligible for financial aid due to foreign residence" response from our son's university. Reading through everyone's experiences here has been both eye-opening and reassuring. I had no idea that financial aid offices frequently confuse citizenship requirements with residency requirements, or that there's such a distinction between federal aid and institutional aid eligibility. Based on what I'm learning from your collective wisdom, it sounds like the key is getting past the front-line staff who may not understand expatriate situations and escalating to someone with actual expertise in these cases. I'm planning to follow the advice several of you have shared about requesting a formal professional judgment review and asking them to cite the specific federal regulation that makes us ineligible. One question for those who've been through this - did any of you find it helpful to prepare a written summary of your situation beforehand, including relevant citations to federal regulations? I'm thinking it might be useful to have everything organized in one document rather than trying to explain everything verbally during what could be a stressful phone conversation. Thank you all for sharing your experiences and creating such a supportive space for families dealing with these complex situations!
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Aaron Lee
•Welcome to the community! I'm also relatively new here but have been following this thread closely as I'm in a very similar situation with my family living abroad. Regarding your question about preparing a written summary - I think that's a brilliant idea! From what I've learned reading everyone's experiences, having everything organized upfront seems crucial. Based on the successful strategies shared here, I'd suggest including: 1. Clear statement that you're US citizens requesting federal aid eligibility clarification 2. Reference to the Federal Student Aid Handbook Volume 1, Chapter 2 (as @Jamal Anderson mentioned 3.) Your US tax filing status and tax home documentation 4. Specific request for them to cite which CFR section makes you ineligible as (@Amara Adeyemi suggested Having this) prepared in advance would probably help you stay focused during what could indeed be a stressful conversation, and it shows you ve done'your homework. Plus, if you need to escalate to multiple people, you ll have'consistent talking points. The support in this community has been amazing - it s such'a relief to find people who truly understand these complex expatriate situations. Wishing you the best of luck with your son s financial'aid appeal!
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Natasha Volkova
As a newcomer to this community, I'm reading through this thread with a mix of relief and frustration - relief that we're not alone in this situation, but frustration that so many expatriate families have to deal with these incorrect denials! My family is currently living in Dubai for my job, and we're anticipating starting the college application process for our daughter next year. After reading everyone's experiences here, I'm wondering if there are any proactive steps we can take NOW to avoid these issues entirely? For example, should we establish a US mailing address with relatives before we even submit the FAFSA? Would it be helpful to get documentation from our tax preparer ahead of time confirming our US tax home status? Or maybe contact the universities' financial aid offices early to identify who handles expatriate cases? I'm also curious - for those who successfully resolved these situations, did the schools end up updating their internal procedures or training their staff better to handle future expatriate applications? It seems like these "mistakes" keep happening repeatedly across different universities. Thank you all for sharing your experiences so openly. This information is invaluable for families like mine who want to be prepared rather than blindsided by these incorrect denials!
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Jessica Nguyen
•Welcome to the community! Your proactive approach is so smart - I wish I had thought to prepare ahead of time like you're doing. Based on everything I've learned from this thread and my own experience, here are some steps that could really help you avoid these headaches: Definitely establish that US mailing address with relatives early. As several people mentioned, the technical systems at many schools struggle with foreign addresses, so having a US address on your FAFSA can prevent it from getting flagged unnecessarily. Getting documentation from your tax preparer about maintaining US tax home status is brilliant - I'm actually going to ask ours to prepare something similar for our current situation. Having that ready to go would have saved us so much time. One thing I'd add is to consider reaching out to the Federal Student Aid Information Center early in the process to get an official statement about your eligibility in writing. That way if any school questions it, you already have federal confirmation ready to present. And yes, from what I'm seeing in this thread, it does seem like many families end up helping schools improve their training after going through these appeals. It's frustrating that we have to educate them, but at least it helps future expatriate families! You're going to be so much better prepared than most of us were. Best of luck with your daughter's applications when the time comes!
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ShadowHunter
As a newcomer to this community, I'm incredibly grateful to have found this thread! My family is facing the exact same situation - we're US citizens living in Vancouver for my spouse's work, and our daughter just received a similar denial from her university's financial aid office. Reading through everyone's experiences has been both validating and educational. I had no idea that so many expatriate families encounter these incorrect denials, or that there's such widespread confusion between citizenship and residency requirements among financial aid staff. What strikes me most is how consistent the successful resolution strategies are across different schools and situations. The pattern seems clear: get past front-line staff, escalate to someone with expertise in special circumstances, request everything in writing, and ask them to cite specific federal regulations supporting their denial. I'm planning to implement the advice shared here immediately - especially requesting a formal professional judgment review and asking specifically whether they're denying federal Title IV aid or institutional aid. The distinction between these two types of aid seems to be where much of the confusion originates. Thank you all for creating such a supportive and informative community. It's reassuring to know that these situations are resolvable with persistence and the right approach. I'll keep everyone updated on our progress, and hopefully our experience can help other families facing similar challenges!
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Miguel Ramos
•Welcome to the community! I'm also new here and just went through this exact nightmare with my son's financial aid while we're stationed overseas with the military. Reading your message, it sounds like you've absorbed all the key strategies that everyone has shared - that's going to save you so much time and frustration! One thing I'd add based on my recent experience: when you call to request that professional judgment review, ask them to email you a confirmation that includes the name and direct contact information of the person who will be handling your case. This way you're not starting over with a new person each time you follow up. Also, I found it helpful to mention early in the conversation that this is a "time-sensitive situation with tuition deadlines approaching" - it seemed to get me prioritized for callbacks rather than being stuck in general phone queues. The fact that you're going into this armed with everyone's collective wisdom gives me so much confidence that you'll get this resolved quickly. These schools really do reverse their decisions once you get to someone who actually understands the federal regulations. Keep us posted on how it goes - we're all rooting for you!
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Aurora St.Pierre
As a newcomer to this community, I'm so sorry you're going through this stressful situation, but I'm encouraged by all the excellent advice being shared here! I wanted to add one more resource that might help - when I was dealing with a similar federal aid confusion last year, I found the Department of Education's Federal Student Aid website has a specific section on "Citizenship and Eligibility" that clearly states US citizens are eligible regardless of where they live. Having that official webpage printed out and ready to reference during your conversations with the financial aid office can be really powerful. Also, based on what everyone is sharing about getting things in writing, you might want to follow up your phone conversations with an email summarizing what was discussed and asking for written confirmation of their position. Something like "Per our conversation today, you stated that US citizens living abroad are ineligible for federal financial aid. Please confirm this in writing and provide the federal regulation that supports this determination." The pattern I'm seeing in all these success stories is that once schools are forced to actually research and document their position, they quickly realize they're wrong. You've got this - Michigan will absolutely reverse this decision once you get to the right person!
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Aidan Hudson
•Welcome to the community, and thank you for that excellent suggestion about the Department of Education's official webpage! Having that printed documentation sounds incredibly valuable for backing up our position with official federal sources. Your follow-up email strategy is brilliant too - I love the specific wording you suggested. Putting them on record to defend their position in writing really does seem to be where these incorrect denials fall apart. When they actually have to cite specific regulations, they realize there aren't any that support denying aid to US citizens abroad. I'm definitely going to use both of these approaches when I contact Michigan tomorrow. Between the official DoE webpage and that follow-up email template, plus all the other strategies everyone has shared here, I feel like I have a complete toolkit for resolving this situation. It's amazing how this community has turned what felt like an overwhelming crisis into a manageable problem with clear action steps. Thank you for adding these final pieces to the puzzle - I'll make sure to update everyone on how these strategies work in practice!
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GamerGirl99
As a newcomer to this community, I'm absolutely stunned by how helpful and comprehensive all the advice in this thread has been! Reading through everyone's experiences has transformed what initially seemed like an impossible situation into a clear action plan. I'm particularly struck by how many families have faced nearly identical incorrect denials, yet each story shows that persistence and the right approach leads to successful resolution. The consistency of the strategies that work - escalating to experienced staff, requesting written clarification between federal vs institutional aid, asking for specific CFR citations, and documenting everything - gives me real confidence that this is absolutely solvable. What I find most valuable is how everyone has shared not just what worked, but the specific language and approaches to use. Having phrases like "professional judgment review," "Title IV federal aid eligibility," and "cite the specific federal regulation" ready to go will be game-changing when I contact Michigan tomorrow. To the original poster - you've got an incredible arsenal of proven strategies now, and it's clear from every success story shared here that Michigan will reverse this decision once you get to someone who actually understands expatriate financial aid rules. US citizenship is the only requirement that matters for federal aid, period. Thank you all for creating such an supportive and knowledgeable community. I'll definitely update everyone on how these strategies work in practice!
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Zara Malik
•Welcome to the community! As another newcomer who just discovered this amazing thread, I'm equally impressed by how generous everyone has been with sharing their hard-won expertise. Reading through all these experiences has been like getting a masterclass in navigating expatriate financial aid challenges. What really stands out to me is how this thread demonstrates that these "denials" aren't actually about complex eligibility rules - they're about training gaps and system limitations at the university level. Once families get connected with knowledgeable staff members, the solutions seem to happen relatively quickly. I'm also a newcomer planning ahead for this process, and I'm definitely going to bookmark all the specific strategies mentioned here: the Federal Student Aid Handbook references, the distinction between federal vs institutional aid, the professional judgment review process, and especially that brilliant advice about asking schools to cite specific CFR sections that support their denials. For everyone currently fighting these battles - you're not just solving your own family's situation, you're also helping these schools improve their processes for future expatriate families. That's incredibly valuable advocacy work, even though you shouldn't have to be doing it in the first place! Wishing everyone success with their appeals. This community is truly remarkable!
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