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i had a similar problem but with my parents info! what worked for me was turning off my wifi and using my phone data instead. something about the school internet was blocking it idk why
I'm having a somewhat related issue but with uploading tax documents. Anyone else having trouble with the document upload feature? It keeps saying "file not supported" even though I'm using PDF format as instructed. So frustrating!!
The document upload feature is very picky about file sizes. Try reducing your PDF to under 1MB - there are free online tools that can compress PDF files. Also, make sure your filename doesn't have any special characters or spaces. I've found that simple filenames like "2023taxes.pdf" work better than "John Smith 2023 Tax Return.pdf".
The whole FAFSA redesign this year is a DISASTER! Parent contributors having separate accounts from students makes sense in theory but the implementation is TERRIBLE. My son's SAI calculation was wrong THREE TIMES because of their system glitches. Every time I called, I got different information about how to fix it. The colleges were asking for his FAFSA information and we couldn't even get it processed correctly. Anyone who says this new system is "simplified" is LYING.
They definitely rushed the rollout of the new FAFSA system. The good news is that colleges are aware of the widespread issues and many have extended their priority deadlines for financial aid. If you're worried about deadlines, contact your son's school's financial aid office directly - they're usually very understanding about FAFSA technical issues.
To answer your follow-up question - yes, you can make corrections to a submitted FAFSA anytime until the application deadline (June 30, 2026 for the 2025-2026 form). However, for maximum aid consideration, you'll want to make any corrections before your son's college priority deadlines. Also, once you're in the correct account, look for the "Parent Information" section. This is where you'll be prompted to provide YOUR FSA ID to sign as a parent contributor - this is the correct way the parent/student accounts are supposed to work together.
I work in a college financial aid office, and I want to reassure everyone that we are VERY aware of the FAFSA processing delays. Most schools (including mine) are being flexible with priority deadlines this year. Here's what we're telling our students: 1. Document your FAFSA submission date (screenshot the confirmation page or email) 2. Contact your school's financial aid office proactively to alert them of your early submission 3. Don't panic about the SAI calculation - just because your FAFSA isn't processed doesn't mean you're losing your place in line 4. The Department of Education won't begin sending FAFSA data to schools until early February anyway This new FAFSA has been challenging for everyone - students, parents, AND financial aid administrators. We're all figuring it out together. Just keep documentation of when you submitted, and you should be fine for priority deadlines.
This is so reassuring! I'll definitely call my school tomorrow. Do you know if there's any way to estimate what my SAI might be before the official calculation comes through? I'm trying to figure out if I'll qualify for a Pell Grant.
Unfortunately, the new FAFSA formula (Student Aid Index instead of EFC) has significant changes that make previous calculators inaccurate. The income protection allowances increased substantially, state tax allowances were eliminated, and asset protection calculations changed. For Pell Grant eligibility, generally households under about $60,000 with typical family sizes will qualify for some amount of Pell, with maximum Pell going to families under roughly $40,000. But these are very rough estimates - the actual formula is more complex and considers family size, number in college, and other factors.
My daughter submitted January 1st and hers JUST changed to processed yesterday!!! But now I'm panicking because her SAI is way higher than we expected 😠We make about $78,000 and her SAI is 12,354 which seems really high. Anyone know if that's normal or if something went wrong?
That SAI actually sounds about right for your income level. Remember the new FAFSA formula is different from the old EFC. The income protection allowance increased (good), but they removed state tax allowances and changed how they protect assets (potentially increasing SAI for some families). With an SAI of 12,354, she won't qualify for federal Pell Grants, but she may still be eligible for significant institutional aid and federal loans. Many schools award need-based institutional aid for SAIs much higher than the Pell cutoff. I'd recommend reaching out to the financial aid offices at her desired schools to discuss her aid eligibility.
This is a known issue with reciprocal contributor relationships in the new FAFSA system. When you're both contributors to each other's applications, the system can get confused, especially if there were previous applications. From my experience working in financial aid, I would recommend: 1. Print a copy of your school's financial aid deadline documentation 2. Take screenshots of the error/freezing issue 3. Call your school's financial aid office ASAP and explain the situation 4. Ask if they can grant you a deadline extension while you resolve the technical issues Most schools are aware of the FAFSA system problems this year and have processes in place for extensions due to technical difficulties. They may also have direct contacts at Federal Student Aid who can help resolve your specific issue.
Thank you! I'll call our school's financial aid office first thing tomorrow and explain the situation. I've been taking screenshots of all the errors, so I'll have those ready. Really appreciate the advice from someone with inside knowledge!
any luck getting it fixed? i'm curious which solution ended up working for you
Update: I followed the advice to try submitting during off-peak hours (5am!) and used different devices for each application. Mine went through but my son's is still stuck. I've contacted our school's financial aid office and they gave us a 2-week extension while we sort it out. Finally used Claimyr to reach an FSA agent who said there was indeed a 'ghost record' in the system. They're manually clearing it but said it could take 3-5 business days to fully process. Such a headache but at least we're making progress!
Millie Long
I had the same issue and found out there are actually two separate problems that could be happening: 1. If your son added you as a contributor but your email address was entered incorrectly, you won't receive the invitation email. The fix is for him to update your email in the system. 2. If your son correctly added you as a contributor but you can't see his FAFSA when you log in, it's likely because your FSA ID isn't properly linked to the parent role. This is a surprisingly common technical glitch in the system. For the second issue, I had to call the Federal Student Aid Information Center. I was initially frustrated because I couldn't get through after being on hold for over an hour. Then I discovered Claimyr (claimyr.com) which got me through to an agent in about 10 minutes. They have a video showing how it works: https://youtu.be/TbC8dZQWYNQ The agent was able to manually link my account to my child's FAFSA, and I could immediately see and sign it. Definitely worth trying if you continue having issues after verifying the email is correct.
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Zane Hernandez
•Thank you for this insight! We tried all the suggestions but still can't see his FAFSA. I'll look into Claimyr - at this point I'm willing to try anything to get this resolved before his priority deadline next week.
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Nathaniel Stewart
Update: Just wanted to circle back since I had this EXACT problem. The issue was that my son had entered my email correctly, but there's a difference between: 1. Adding a parent's information to the FAFSA (demographics, finances, etc.) 2. Actually inviting the parent as a contributor who can sign He thought by entering my information, I was automatically invited, but there's a separate step to send the parent invitation. When he went to the parent/contributor section, he saw he hadn't actually completed the invitation process. Check that your son has specifically sent the invitation, not just entered your info!
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Zane Hernandez
•You were right! This was exactly our issue. He had entered all my information but never actually sent the invitation. Once he did that, I immediately got the email and could access his FAFSA. Thank you to everyone for your help - it's signed and submitted now!
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