UPDATE: I got through to someone at FSA using that Claimyr service another commenter suggested. It worked surprisingly well - I got a call back in about 20 minutes instead of waiting on hold forever. They found our application in their system! Apparently it was flagged for a verification issue unrelated to the signature problem. The agent reset something on their end and said it should reappear in our account within 24 hours. I'll update again tomorrow to let everyone know if it worked. Thanks for the help, everyone!

FINAL UPDATE: Our application is back! It showed up this morning with a status of "Processing" and all our information intact. The agent was right - they hadn't lost our data after all. Such a relief not having to start over. For anyone else having this problem, definitely try contacting FSA directly before assuming you need to start over. And that Claimyr service was definitely worth it to avoid the hold times.

One more important thing to note - make sure you understand the potential tax implications of any discharge. While closed school and TPD discharges aren't currently taxable federally (through 2025), some states may still consider it taxable income. This varies by state, so check your local rules or consult with a tax professional before proceeding.

my friend said the DOE website has special instructions 4 when ur school closed bcuz of fraud. there's like a special fraud team or something? dont know much about it but maybe look into that 2

One important thing to remember for everyone dealing with verification delays: document everything. Take screenshots of your account showing the verification pending status, and any error messages you encounter. If you end up missing scholarship deadlines because of the FAFSA verification delays, many institutions will accept these screenshots as proof that you were attempting to complete the application in a timely manner. Also, once your verification is complete and you can access the application, the IRS Data Retrieval Tool (DRT) should work seamlessly to import your 2023 tax information. Just make sure the name, SSN, and filing status on your FAFSA exactly match what's on your tax return.

To directly answer your question - yes, SSN verification MUST be completed before tax data can be imported. This is a security measure to ensure that only authorized individuals can access tax information. The Federal Student Aid system has to confirm with the Social Security Administration that the information you provided matches their records before allowing access to the IRS Data Retrieval Tool. If you're worried about scholarship deadlines, contact the financial aid offices at the schools your daughter is applying to. Many institutions have adjusted their internal deadlines to accommodate for the delays in the new FAFSA system. They may allow you to submit proof that you've initiated the FAFSA process even if you haven't been able to complete it yet.

My daughter's took exactly 19 days. But then her CSS Profile (which some private schools require) took another week after that. Make sure you check if any of your schools need the CSS Profile too - that's a separate application through College Board with its own timeline!

UPDATE: Just got my SAI this morning - took exactly 17 days! Looks like the average processing time from everyone's responses is around 2-3 weeks, though it can vary widely. For those still waiting, hang in there and definitely contact your schools about any upcoming deadlines. Most of mine were super understanding about the delays. Thank you all for your helpful responses! This community has been so supportive during this stressful process.

do ur best to stay calm, we were so stressed bout this but it all worked out fine. just stay on top of followin up with the school every few days

Wait did anyone else have to provide their parent's birth certificates too?? My school asked for BOTH my proof of citizenship AND my parents' proof even though I'm the only one applying for aid. Seemed excessive.