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I had almost the exact same issue but with my mom's new husband's income (my stepdad who doesn't support me financially at all). My SAI came back at $28,000 which was INSANE considering I'm basically independent. What worked for me was: 1. I couldn't get through on the phone either 2. I submitted a correction online 3. I went IN PERSON to my top choice school's financial aid office 4. They helped me file a special circumstances form 5. I had to provide my mom's tax returns, the marriage certificate showing when my stepdad entered the picture, and a statement explaining my financial independence It took about 3 weeks but they adjusted my aid package to reflect my actual situation. Don't give up!!
NebulaNomad
•That's really helpful - thanks for sharing your experience. I live about 2 hours from my top choice school so I could potentially drive there if needed. Did you have to do the same process with all the schools you applied to?
Diego Rojas
It also might be worth checking if you entered something incorrectly on the FAFSA. With the new FAFSA Simplification Act changes, sometimes people get confused about which parent should be listed. Did you specifically indicate that your parents are divorced? There's a specific question about that, and if you missed it, the system might be assuming a two-parent household.
NebulaNomad
•I did mark them as divorced, but now I'm wondering if I messed up the date or something. I'm going to go back through and check all my answers. The divorce was finalized so recently that maybe there's some kind of timing issue with the tax information they're using.
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@OP - did the browser switch fix the issue for you? Just checking back to see if you got it resolved since the deadline is so close.
Yes! We got it working and managed to submit yesterday afternoon. Such a relief! Thanks again for your help - that browser switch tip saved us from a very stressful Monday morning. We'll definitely be starting the process much earlier next year!
Luca Russo
Glad you got it working! Remember for everyone else - next year start the process AT LEAST a month before the deadline. Every year I see the same panic posts the week before deadlines. The FAFSA system is just not reliable enough for last-minute submissions.
Zara Mirza
•easier said than done when your trying to get tax info from an ex who wont cooperate until the last minute 🙄
Luca Russo
•True, family complications make it harder. In that case, you can actually submit with estimated tax info and update it later! Better to get something in by the deadline than miss it completely.
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Lucas Turner
i'm confused abt somethin else - does the SAI even matter for merit scholarships??? i thought merit was JUST based on ur grades/test scores and had nothing to do with financial need or SAI numbers????
You're correct that merit scholarships are primarily based on academic achievements, not financial need. They're awarded regardless of your SAI. But when schools calculate your total financial aid package, they may factor in merit scholarships you've received when determining how much need-based aid to provide. That's what creates the confusion for many families.
Thanks everyone for the responses! For what it's worth, I called two schools today and they both handle merit aid differently. One school reduces need-based aid dollar-for-dollar when you get merit scholarships (so it doesn't really help much financially). The other school applies merit ON TOP of need-based aid, which is obviously much better. Definitely worth asking each school directly!
Aaliyah Reed
•That's exactly why these forums are so helpful! Each school has their own policies that aren't always clear from their websites. Great job being proactive and calling them directly. When you get all your aid packages, you might want to try negotiating with your top choice if another school offered better terms.
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Ava Martinez
when this happened to my roommate he just stared a new fafsa application using a different email address for his fsa id. got approved faster than dealing with customer service
This is absolutely NOT recommended and could cause serious problems. Creating multiple FSA IDs or submitting multiple FAFSAs is flagged in the system and can trigger a fraud investigation. Always work through the official correction process.
UPDATE: I finally got through to someone at Federal Student Aid! Had to call super early (6:30am) to avoid the wait times. They explained my mom accidentally submitted the FAFSA as if she were a single parent household, but they're unlocking the application so both parents' information can be included. Should be fixed within 3-5 business days. They said this happens ALL THE TIME with the new FAFSA format. Thank you everyone for your help and suggestions!
Great news! Glad you got it resolved. When the correction processes, your school should receive the updated information automatically, but I'd still follow up with your financial aid office in about a week to make sure they have the correct SAI calculation.
Will do! They told me the corrected SAI should be available within 5 days after the processing completes. Fingers crossed this doesn't affect my aid package too much!
Ella Harper
Thank you all for the advice! I called the community college's financial aid office this morning, and they confirmed that only my boyfriend (her legal father) should be listed on the FAFSA since we're not married. They said to have him report zero income and be prepared to provide a written statement explaining how our household expenses are covered if they request verification. The counselor mentioned this happens frequently with blended families, so we shouldn't worry too much. I appreciate everyone's help with sorting this out!
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PrinceJoe
•That's great! Getting confirmation directly from the college's financial aid office is always the best approach. They're familiar with these situations and can guide you through any verification process if it comes up. Best of luck to your stepdaughter with her college journey!
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Brooklyn Knight
UGH why does the FAFSA have to be so COMPLICATED?? It's like they designed it to be confusing on purpose! And now with all the new changes to the 2024-2025 FAFSA it's even MORE confusing. Did your college say anything about the new SAI score vs the old EFC? I heard they're using a different formula now.
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Sophie Footman
•Yes, they've replaced the Expected Family Contribution (EFC) with the Student Aid Index (SAI), which uses a modified formula. For a household with a zero-income parent like in this case, the SAI will likely still be very low, possibly zero, which would maximize potential need-based aid. The main difference is that the SAI can actually go as low as -1500 in some cases, which wasn't possible with the old EFC system.
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