this happened with my parents too. ended up being because they were using their phones and didnt realize they needed to scroll down on the page to see the "continue" button lmao

UPDATE: We got it working! It was actually a combination of issues. First, my daughter-in-law had indeed started entering some parent info under her account. Then we had the timing out problem. What finally worked was: 1. Both of us logged out completely 2. Waited 45 minutes (made lunch, lol) 3. Cleared browser cache and cookies 4. She logged in first and sent a NEW contributor invitation to my email 5. I created a fresh session in an incognito window The system finally let me access the parent portion properly! Now working on finishing it up. Thanks everyone for your help - this forum saved us from missing her financial aid deadline!

Update: I called my top 2 schools today. First one said they received my FAFSA but I was selected for random verification 😭 and they need tax transcripts from my parents. Second school said they're still processing aid packages and should send mine out next week. I also used that Claimyr service to reach FSA and the agent confirmed my FAFSA is complete and properly processed on their end - the delay is just on the college side. Guess I need to get those verification documents together ASAP. Thanks everyone for your help!

Glad you got some answers! For the verification, here's a tip: use the IRS Data Retrieval Tool if possible instead of sending tax transcripts. It's faster and automatically verifies the information. If that's not an option, request the tax transcripts directly from IRS.gov rather than sending copies of returns - schools prefer official transcripts. And don't be afraid to follow up with the financial aid offices weekly. It keeps your file on their radar, especially during busy season.

Financial aid advisor here. For the 2025-2026 FAFSA, the SAI location and delivery method changed from previous years, which is causing a lot of confusion. Here's what you need to know: 1. The SAI is ONLY available on the student's account (parent access won't show it) 2. It appears on the Student Aid Report (SAR), which is a PDF document 3. To access the SAR: Have your son log in → My Documents → Find the Student Aid Report 4. The SAI should appear on the first page, but occasionally appears elsewhere in the document If the SAR isn't available after 3 weeks, it suggests one of three issues: - Verification is required (check "To Do" items in the student account) - There's an application error that needs correction (check Message Center) - The application is still in a processing queue (less likely after 3 weeks) Most colleges need the SAI by mid-May for financial aid packaging, so I recommend resolving this soon.

UPDATE: Finally got this sorted out! My son logged into his account and we found that there WAS a verification notice in his Message Center. Nothing was sent by email to alert us. We had to upload his W-2 forms and my tax return transcript. Once we did that, it took about 4 days for processing, and then the SAR with the SAI became available. The number appears near the top of page 1 of the SAR PDF. For anyone else having this issue - definitely check the Message Center in the student account and look for any verification requirements. They don't make this very obvious!

im confused about all this... does this mean we should stop making payments until they figure it out? i cant afford the new payment amount

UPDATE: I just got off the phone with FSA after using Claimyr to get through. The agent confirmed that the IDR Account Adjustment for borrowers in repayment for 20+ years IS still happening, but implementation is delayed until after the litigation around the SAVE plan is resolved. She said they're still identifying eligible accounts and if you've truly been making payments for 20+ years, you should still qualify once they restart the program. She suggested making sure all your contact information is updated on studentaid.gov so you receive notifications when the program resumes.

this is why the whole system is so frustrating!! why cant everything just be connected automatically??? common app should just tell fafsa when you add schools. so dumb.

I was in your shoes last year! Added the school on FAFSA in February and everything worked out fine. One tip: after making the correction, wait 3 days then call the financial aid office at the new school to confirm they received it. Don't just assume the system worked. Better to be proactive!