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Based on everything shared, here's what I recommend: 1. DON'T start over - multiple applications will likely cause verification flags 2. Try the technical support email specifically for signature issues: FAFSA.TechSupport@ed.gov 3. If you need more immediate help, consider using the call service someone mentioned or try calling during off-hours (early morning or late night) 4. Document everything - take screenshots of error messages and note dates/times of your attempts 5. If all else fails, contact your daughter's college financial aid office - even at small schools, they often have direct contacts at FSA they can reach The parent signature issue is a known glitch in the system this year. Starting over won't fix it since it's likely tied to your FSA ID in their database.
Thank you for this comprehensive advice! I'll definitely try the email first, then maybe the call service if that doesn't work. I have been taking screenshots so that's good to hear. I'll update this thread once I (hopefully) get this resolved in case it helps someone else.
Quick update for anyone following this thread - the signature issues are being addressed in the next system update according to the FSA Twitter account. They posted yesterday that they're doing maintenance this weekend specifically to fix parent signature problems. Might be worth waiting until Monday to try again if other methods don't work.
That's great news! I'll check their Twitter for updates. Thank you!
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have u tried a different time of day? sounds weird but sometimes the website is just overloaded when everybodys on it. i did mine at like 6am and had zero issues lol
Update on this issue: The Department of Education just released a statement acknowledging the birthday field bug affecting some users. They recommend trying these steps: 1. Clear your browser cache completely (not just cookies) 2. Use the FAFSA mobile app instead of the website 3. If using the website, try Microsoft Edge browser specifically 4. Ensure your FSA ID was created more than 3 days ago (there's a verification period) They're working on a fix that should be deployed within the next week. If you need this resolved immediately for financial aid deadlines, calling is unfortunately your best option.
Thank you for this update! I just downloaded the mobile app and I'm going to try that. My FSA ID is several months old, so that shouldn't be the issue. Fingers crossed this works!
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Update on this issue: The Department of Education acknowledged a specific bug affecting multiple dependent applications in the 2025-2026 FAFSA. They recommend these steps specifically for twin applications: 1. Complete the applications at least 24 hours apart 2. Use different browsers for each application 3. Ensure both students AND the parent have separate email addresses linked to their FSA IDs 4. After submitting both applications, the parent should log into studentaid.gov separately and verify the tax permissions for each student If you still experience the error after trying these steps, a direct call to FSA is unfortunately necessary. The issue is on their end.
Thank you for this update! We've tried clearing the cache and reauthorizing but still getting the error. I'll check the email addresses associated with the FSA IDs - I think we might have used the same parent email for both twins' applications. That could be the issue!
Did you get this fixed? I'm about to submit FAFSA forms for my twins next week and want to avoid the same problem!
Yes! We finally fixed it. The issue was that we had used the same parent email for both FSA IDs. We changed one of them to a different email address, waited 48 hours, then reauthorized the tax information for both students. That finally worked! Also make sure to submit their applications at least a day apart - that seems to help prevent the system from getting confused.
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I'm an academic advisor who's been helping students with FAFSA issues this cycle. What you're experiencing is part of the redesigned FAFSA process. Your tax information includes both you and your husband when you file jointly, so the system now skips redundant entry fields. However, there IS a technical issue affecting some applications where the summary page doesn't display all contributor information correctly. Before signing and submitting: 1. Download or screenshot the entire summary page 2. Verify BOTH parents' information appears in the contributor section 3. Check that income figures match what you'd expect from your tax return If anything is missing or incorrect, DO NOT SUBMIT until resolved with FSA. Fixing issues after submission is much more complicated than getting it right initially.
is that why my son's confirmation page showed weird income numbers? our AGI was different than what showed up on the final page even tho we used the IRS tool thing.
Yes, that could definitely be related. The new FAFSA is applying the Simplified Needs Test to more families, so certain income types might be excluded from your SAI calculation. However, if your entire AGI is wrong, that's a technical issue that needs correction. I recommend calling FSA to verify exactly what income was pulled from your tax return. Just be persistent - their phone lines are swamped right now.
After dealing with this exact issue, I finally got through to an FSA agent who explained what's happening. The system IS pulling your husband's data through the IRS function, but there's a display bug in the UI that makes it appear like you're skipping required sections. The agent confirmed that as long as: 1. Both you and your husband appear in the contributor section of the summary page 2. Your income figures roughly match what you filed on taxes (allowing for the new formula adjustments) Then your application IS complete and will be processed correctly. That said - I'd still absolutely review everything before submitting. The new system is much more automated but also has some serious technical issues they're still working through.
Thank you for this detailed explanation! I've gone through the summary page in detail, and all our information is there correctly. It's just so confusing when the interface skips sections you expect to complete manually. I appreciate everyone's help navigating this!
Katherine Harris
Just a quick update on what others have said - your negative SAI of -1500 is a strong indicator of need, which can work in your favor when requesting additional institutional aid. Make sure to mention this specific number when communicating with schools.\n\nAlso, while you're contacting each financial aid office, ask if they have any
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Noah Torres
Thank you so much for this specific advice! I had no idea that having a negative SAI could potentially help me get loans converted to grants. That would be amazing if possible. I'll definitely highlight the -1500 SAI in all my communications.
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