UPDATE: Firefox worked!!! I finally got the e-signature page to load completely and was able to sign. For anyone else having this issue - try Firefox, disable pop-up blockers, and clear your cache first. Thanks everyone for the help!

Just wanted to share that I also got mine to work! I ended up having to call FSA directly (used that Claimyr service someone mentioned above to avoid the long hold) and they helped me troubleshoot. Turns out my account was partially locked because I had too many failed login attempts. They reset something on their end and then Firefox + clearing cache worked for me too!

Update: If you're still having this issue, there's an emergency workaround that was just implemented. Have your daughter call the FSA hotline at 1-800-433-3243 and request a "Contributor Access Code" for both parents. They can generate these codes that bypass the email system entirely. The student will need to provide: 1. Her FSA ID username 2. The full name of each parent/contributor 3. The emails that were originally entered Once she gets the access codes, she can send them to you directly and you can use them on the contributor portal without needing the email invitation. This is a temporary solution they've implemented because so many families are having this exact problem with the new system.

UPDATE: We got it fixed! After trying everything, what finally worked was having my daughter use her laptop instead of her phone to resend the invitations. For some reason, the mobile version wasn't properly triggering the emails. We both received the contributor invitations within minutes after she used her laptop. We've completed our portions and submitted everything before the deadline! For anyone else having this issue - try using a computer rather than a mobile device, and make sure your daughter logs completely out and back in before resending the invitations. Thanks to everyone who offered advice!

my cousin works in financial aid at a state university and she says this happens ALL THE TIME. dont stress too much, they see this mistake constantly and its usually not a big deal to fix!

Update: I successfully submitted the correction and added all our financial information! The confirmation page says it should be processed within 3-5 days, so fingers crossed. I also emailed the financial aid office at her top choice school to let them know about the correction. Thanks everyone for your help and advice - this community is amazing!

wait does the head of household actually matter for fafsa? i thought that was just a tax thing not a financial aid thing?

When I called about this they said sometimes the system times out when trying to connect to the IRS database. They told me to wait 24 hours and try again, and it worked the next day! Maybe give that a shot before entering everything manually?

what school is it? some schools are known for better financial aid than others

One more important point - even though your son only applied to one school, you still have the option of refusing to enroll if the financial aid package makes attendance impossible. Sometimes the financial aid office needs to understand that you literally cannot attend without additional support. Be prepared to demonstrate this with specific numbers if needed. Also, check if the school has a CSS Profile requirement in addition to FAFSA. Many private universities use both, and missing the CSS Profile could limit your institutional aid substantially.