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The FAFSA system is GARBAGE this year!!! They completely botched the rollout of the "simplified" form. My daughter ended up missing out on $12,000 in institutional aid because of delays and glitches in the system. Call them IMMEDIATELY and don't trust anything you see online. The schools are getting incomplete information half the time.
This is misinformation. Schools receive the complete ISIR record once a valid SAI is generated. Display inconsistencies in the parent/student portals don't affect what information schools receive. If the student has an SAI number, the school has access to all necessary information for awarding.
Update: Thanks everyone for the advice! I ended up using Claimyr to get through to someone at FSA quickly (that service is amazing btw). The agent confirmed everything is fine and both applications are fully processed in their system. The discrepancy in status was just a display issue that would resolve itself in a few days. She said schools can see all the correct information regardless of what we see in our accounts. My son's school also confirmed they received everything they need. Such a relief!
Update for everyone: The Department of Education just posted a technical bulletin about this exact issue. If your application has "disappeared" after editing, they recommend: 1. Wait 24 hours for system refresh 2. If still missing, use the "FAFSA Recovery Tool" under the Help section 3. If that doesn't work, call FSA directly and request a "submission recovery" using your FSA ID They're also extending some priority deadlines by 15 days to accommodate for these technical issues. Check with your specific schools to confirm if they're honoring the extension.
Thank you! I don't see the recovery tool you mentioned, but I'll keep looking. Where exactly is it located? I'm on the Help page now.
So did you get this resolved? I'm having the same problem right now after trying to update my parent contribution section. Really worried because my college choice said I need to have everything finalized by next Friday or I might miss out on their institutional scholarship.
Yes! I finally got it fixed. The Recovery Tool someone mentioned above didn't work for me, but I used that Claimyr service to get through to FSA quickly, and the agent was able to recover my application. She said it went into some kind of "verification queue" that hides the application from view until they process it. It's now showing back in my account and says "processed" instead of the earlier "submitted" status. Definitely call them ASAP if you're on a deadline!
i got SO confused by all this last year!!! signed up for a parent plus loan but then found out my credit wasn't approved so had to do all these extra steps for my daughter to get more unsubsidized loans. the whole system is a mess tbh. but yes the deposit deadline and aid acceptance are different things.
Sorry you had to deal with that extra stress! If you don't mind sharing, what were the extra steps when your Parent PLUS was denied? I'm a little worried about our approval since we're self-employed with somewhat complicated finances.
when my plus loan was denied my daughter automatically qualified for $4000 more in unsubsidized loans. had to fill out a form saying we were declined plus but wanted the extra unsubsidized loans. took like 2 weeks to process. not the end of the world but just more paperwork during an already stressful time!!!
One more important detail: make sure to complete the FAFSA every year by the priority deadline (usually between Dec 1 - Mar 1 depending on the school). Your financial aid package can change significantly year-to-year based on your financial situation, so staying on top of those annual deadlines is crucial for maintaining aid eligibility throughout your daughter's education.
THE WHOLE SYSTEM IS DESIGNED TO FAIL!!! They make these programs sound great in the news but make them IMPOSSIBLE to actually use! I spent 6 MONTHS trying to get my garnishment stopped under Fresh Start. SIX MONTHS!!! Lost $4800 in wages that I'll never get back. The ED and loan servicers should be SUED for this garbage implementation.
One more important tip: keep detailed records of EVERY communication. Note the date, time, name of representative, and what was discussed. If you speak with someone at ED who confirms your Fresh Start status, ask them to email you confirmation that same day. Also, if your garnishment continues despite your efforts, you have the right to request refund of improperly garnished wages once the issue is resolved. The Department of Education won't volunteer this information, but they are required to refund wages garnished during periods when collections should have been suspended.
Aidan Hudson
Update: I finally got through to FSA! I used that Claimyr service someone mentioned above and got connected to an agent in about 15 minutes. The agent confirmed there was a verification flag on our application that wasn't showing up in our portal. Apparently our income information had a small discrepancy with the IRS data. The agent was able to clear the flag since the difference was minimal, and said our SAI should calculate within 3-5 business days. I also reached out to my son's school financial aid office who said they'll put a note on his file about the FAFSA delay. Thank you all for your help!
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Zoe Wang
•That's great news! Glad you got it sorted out!
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Victoria Stark
•Perfect! This is exactly what happened with us too. The verification flags not showing in the portal seems to be a widespread issue this year.
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Connor Richards
I'm glad you got this resolved! For anyone else experiencing this issue, here's a quick summary of the solution path: 1. Contact your school's financial aid office to notify them of the delay 2. Use a service like Claimyr to reach FSA quickly or be prepared for long hold times 3. Ask the FSA agent specifically about "hidden verification flags" or "calculation errors" 4. Request that they manually review your application 5. Get a case number or reference number for the conversation 6. Follow up with your school again after the SAI is calculated The new FAFSA system is improving but still has these technical issues that require human intervention to solve. Always document your conversations and follow-ups.
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