FAFSA

Can't reach FAFSA? Claimyr connects you to a live FAFSA agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the FAFSA
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the FAFSA drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Zainab Omar

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As someone who just went through this nightmare process with my older kid two years ago (pre-FAFSA redesign chaos), I feel for all of you! A few tips that might help while you're waiting: 1. Contact the financial aid offices at your top choice schools directly - many are creating "estimated" aid packages that include projected TAG amounts based on your FAFSA info 2. Most schools are being much more flexible with deposit deadlines this year, so don't be afraid to ask for an extension 3. If you're torn between two schools, consider putting down a deposit at your top choice if you can afford to potentially lose it - better than missing out entirely The waiting is absolutely brutal, but remember that TAG funding is allocated by the state and won't "run out" like some other aid programs. Once HESAA gets the data they need from the feds, your award will be processed. Hang in there - you'll have answers soon enough to make informed decisions!

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StormChaser

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This is such helpful advice, thank you! I'm definitely going to call the financial aid offices directly. Did your older kid end up getting their full TAG award eventually, or were there any issues with the final amount being different from what was estimated?

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Javier Gomez

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I'm in the exact same situation and it's been such a stressful time! My family's been checking NJFAMS obsessively and calling HESAA with no luck. What's really frustrating is that this delay affects our entire college decision process - we can't compare true costs between schools without knowing our TAG amount. I did find one thing that helped a little: I called the financial aid office at my top choice school (TCNJ) and they were actually really understanding. They created an estimated aid package for me using last year's TAG table and my SAI, and they said they'd honor that estimate even if the final amount is slightly different. Maybe other NJ schools are doing the same? Also, has anyone tried contacting their state legislators about this? I'm wondering if enough pressure from families might get HESAA to provide more specific timelines instead of just saying "soon.

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That's a great idea about contacting state legislators! I hadn't thought of that approach. TCNJ sounds like they're being really proactive with the estimated packages - I'm going to call the schools my daughter is considering to see if they'll do something similar. It would be such a relief to have at least a ballpark number to work with. Thanks for sharing what worked for you!

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dont 4get 2 check if her scholarships from freshman yr automatically renew! my daughter lost her merit scholarship bc she didnt know there was a gpa requirement and the school didnt tell her until it was 2 late 😠

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This is excellent advice. Many institutional scholarships have GPA requirements (often 3.0 or higher), credit hour minimums, or other renewal criteria. Some require an annual application even for renewal. These details should be in the original scholarship terms, but it's worth checking with the financial aid office to confirm all requirements have been met.

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One thing I learned from going through this process with my twins last year - make sure your daughter's contact information is up to date in both her studentaid.gov account AND her school's student portal. My son almost missed his award notification because it went to his old high school email address that he wasn't checking anymore. Also, some schools send award letters as secure messages through their portal rather than regular email, so she'll need to log in periodically to check for new messages. The whole system definitely feels overwhelming at first, but you're asking all the right questions!

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That's such a smart reminder about updating contact info! I just realized my daughter might still have her high school email as primary in some places. I'll have her double-check both accounts this weekend. And good to know about the secure portal messages - I would have been waiting for regular emails and probably missed important notifications. Thanks for sharing what you learned with your twins!

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To add to the excellent advice already given, here's a rough timeline you can expect: - FAFSA data reaches schools: 3-10 business days after processing - Initial review by schools: 1-3 weeks - Award letters generated: 2-6 weeks after FAFSA receipt - Potential verification requests: Can happen anytime during the process I recommend having your daughter check both her email AND the student portals for each school at least twice a week. Some notifications can go to spam or get lost in the shuffle. Also, keep an eye out for any verification requests. About 25% of FAFSA filers get selected for verification, which requires additional documentation. Responding quickly to these requests prevents delays in finalizing the aid package.

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Amina Toure

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Our family got hit with verification and it was a NIGHTMARE. They wanted tax transcripts that took forever to get from the IRS. Delayed my son's aid package by almost 2 months!!!

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This timeline is super helpful, thank you! I'll make a calendar reminder to check everything regularly so we don't miss anything important.

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Yara Nassar

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One more tip - have your daughter write down all her login information for studentaid.gov and each college portal in ONE secure place. My son lost access to his email temporarily and we couldn't access any of his financial aid info because we couldn't remember all his different passwords. It was a mess trying to reset everything while deadlines were approaching!

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That's really smart advice. I'll have her create a password document today. Would you recommend using a password manager?

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Yuki Tanaka

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Absolutely! A password manager is a great idea for this. I use one for all my family's college-related accounts. Just make sure she knows the master password and has a backup way to access it (like through a trusted device). Also consider setting up two-factor authentication on the studentaid.gov account for extra security - but make sure the phone number is current since they'll send verification codes there.

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cant u just move the money to someone elses account until after u file fafsa? thats what my cousin did lol

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Grace Durand

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This is actually considered fraud and could result in serious consequences including losing all financial aid eligibility, having to repay aid already received, or even legal penalties. The FAFSA requires you to report all assets you own, regardless of which account they're in. Temporarily transferring money to hide it is explicitly prohibited and can be discovered during verification.

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Melissa Lin

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I went through something similar when my basement flooded and I got an insurance payout. The advice here about using the Professional Judgment process is spot on. I submitted my FAFSA with the insurance money showing in my account balance, then immediately contacted my school's financial aid office with a letter explaining the situation. I included copies of the insurance claim, photos of the damage, and repair estimates. They adjusted my aid package within about 3 weeks. The key is being proactive and transparent - don't try to hide it or game the system. Most financial aid officers have seen this situation before and know how to handle it properly. Good luck with the repairs!

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Amina Diop

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I'm dealing with the exact same thing right now! My son's FAFSA has had that red exclamation mark for about 2 weeks now, and like you, I can't find any actual error messages anywhere. The status just says "processing" and I've been driving myself crazy checking it multiple times a day. It's so frustrating that they don't make it clearer what these symbols actually mean. Reading through everyone's responses here is really helpful though - sounds like this is just how their poorly designed system works and we just have to wait it out. The new FAFSA portal is definitely not user-friendly at all!

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I totally understand the anxiety of checking multiple times a day! I've been doing the same thing with my daughter's application. It's such a relief to know we're not alone in this confusion. The responses here have really helped me realize that the red exclamation mark seems to be more of a design flaw than an actual error indicator. I'm going to try to resist the urge to keep checking obsessively and just give it another week or two. Hopefully both our kids' applications will process soon! This whole experience has definitely made me appreciate how much simpler the old system was, even if it wasn't perfect.

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Ava Martinez

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I'm going through this exact same nightmare with my daughter's FAFSA! That red exclamation mark has been taunting me for weeks now. After reading all these responses, I feel so much better knowing it's not just us dealing with this confusing interface. It sounds like as long as the status says "processing" and there aren't specific error messages listed anywhere, we're probably okay to just wait it out. The fact that schools are receiving the data (as mentioned by Gabriel) is really reassuring. I'm definitely going to check that messages tab that Alicia mentioned - I had no idea that even existed! Thanks everyone for sharing your experiences. It's crazy that we all have to become detectives just to figure out if our financial aid applications are working properly. Here's hoping all our kids' applications process soon so we can stop obsessing over cryptic red symbols!

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