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my niece works in financial aid at community college and she says they are telling students to just wait until march 15 if possible. the partial system is causing more problems than its solving. but if ur deadline is before then call your school!!!
I'm dealing with this exact same issue! I've been trying to correct my student asset information for three days now and keep getting that "unable to complete action" error. Based on what everyone's sharing here, it sounds like financial corrections are the most problematic right now during this soft launch. I'm going to try the suggestion about waiting 24 hours after clearing everything and logging out completely. If that doesn't work, I'll definitely contact my school's financial aid office with screenshots like @Micah Franklin suggested. One question for anyone who's gotten through - did you get any confirmation email when your correction actually processed, or did it just silently update? I want to make sure I know when/if it actually goes through! Thanks everyone for sharing your experiences - at least we know we're not alone in this mess! 🤞
Hey @Zoe Christodoulou! I'm new here but dealing with the exact same frustration. From what I've been reading in this thread, it seems like financial corrections (especially investment/asset info) are basically broken in this soft launch version. To answer your question about confirmations - I haven't gotten through yet, but my friend who finally succeeded last week said she got an email confirmation about 2 hours after the correction went through. So you should definitely get some kind of notification when it works. I'm planning to try the "wait 24 hours after clearing everything" method too. If we're both still stuck by tomorrow, maybe we should both contact our schools' financial aid offices together with all these screenshots everyone's talking about. At least we have documentation that the system is the problem, not us! Good luck! 🤞
dont 4get 2 check if her scholarships from freshman yr automatically renew! my daughter lost her merit scholarship bc she didnt know there was a gpa requirement and the school didnt tell her until it was 2 late ðŸ˜
This is excellent advice. Many institutional scholarships have GPA requirements (often 3.0 or higher), credit hour minimums, or other renewal criteria. Some require an annual application even for renewal. These details should be in the original scholarship terms, but it's worth checking with the financial aid office to confirm all requirements have been met.
One thing I learned from going through this process with my twins last year - make sure your daughter's contact information is up to date in both her studentaid.gov account AND her school's student portal. My son almost missed his award notification because it went to his old high school email address that he wasn't checking anymore. Also, some schools send award letters as secure messages through their portal rather than regular email, so she'll need to log in periodically to check for new messages. The whole system definitely feels overwhelming at first, but you're asking all the right questions!
That's such a smart reminder about updating contact info! I just realized my daughter might still have her high school email as primary in some places. I'll have her double-check both accounts this weekend. And good to know about the secure portal messages - I would have been waiting for regular emails and probably missed important notifications. Thanks for sharing what you learned with your twins!
To add to the excellent advice already given, here's a rough timeline you can expect: - FAFSA data reaches schools: 3-10 business days after processing - Initial review by schools: 1-3 weeks - Award letters generated: 2-6 weeks after FAFSA receipt - Potential verification requests: Can happen anytime during the process I recommend having your daughter check both her email AND the student portals for each school at least twice a week. Some notifications can go to spam or get lost in the shuffle. Also, keep an eye out for any verification requests. About 25% of FAFSA filers get selected for verification, which requires additional documentation. Responding quickly to these requests prevents delays in finalizing the aid package.
Our family got hit with verification and it was a NIGHTMARE. They wanted tax transcripts that took forever to get from the IRS. Delayed my son's aid package by almost 2 months!!!
One more tip - have your daughter write down all her login information for studentaid.gov and each college portal in ONE secure place. My son lost access to his email temporarily and we couldn't access any of his financial aid info because we couldn't remember all his different passwords. It was a mess trying to reset everything while deadlines were approaching!
That's really smart advice. I'll have her create a password document today. Would you recommend using a password manager?
Absolutely! A password manager is a great idea for this. I use one for all my family's college-related accounts. Just make sure she knows the master password and has a backup way to access it (like through a trusted device). Also consider setting up two-factor authentication on the studentaid.gov account for extra security - but make sure the phone number is current since they'll send verification codes there.
cant u just move the money to someone elses account until after u file fafsa? thats what my cousin did lol
This is actually considered fraud and could result in serious consequences including losing all financial aid eligibility, having to repay aid already received, or even legal penalties. The FAFSA requires you to report all assets you own, regardless of which account they're in. Temporarily transferring money to hide it is explicitly prohibited and can be discovered during verification.
I went through something similar when my basement flooded and I got an insurance payout. The advice here about using the Professional Judgment process is spot on. I submitted my FAFSA with the insurance money showing in my account balance, then immediately contacted my school's financial aid office with a letter explaining the situation. I included copies of the insurance claim, photos of the damage, and repair estimates. They adjusted my aid package within about 3 weeks. The key is being proactive and transparent - don't try to hide it or game the system. Most financial aid officers have seen this situation before and know how to handle it properly. Good luck with the repairs!
Zainab Omar
As someone who just went through this nightmare process with my older kid two years ago (pre-FAFSA redesign chaos), I feel for all of you! A few tips that might help while you're waiting: 1. Contact the financial aid offices at your top choice schools directly - many are creating "estimated" aid packages that include projected TAG amounts based on your FAFSA info 2. Most schools are being much more flexible with deposit deadlines this year, so don't be afraid to ask for an extension 3. If you're torn between two schools, consider putting down a deposit at your top choice if you can afford to potentially lose it - better than missing out entirely The waiting is absolutely brutal, but remember that TAG funding is allocated by the state and won't "run out" like some other aid programs. Once HESAA gets the data they need from the feds, your award will be processed. Hang in there - you'll have answers soon enough to make informed decisions!
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StormChaser
•This is such helpful advice, thank you! I'm definitely going to call the financial aid offices directly. Did your older kid end up getting their full TAG award eventually, or were there any issues with the final amount being different from what was estimated?
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Javier Gomez
I'm in the exact same situation and it's been such a stressful time! My family's been checking NJFAMS obsessively and calling HESAA with no luck. What's really frustrating is that this delay affects our entire college decision process - we can't compare true costs between schools without knowing our TAG amount. I did find one thing that helped a little: I called the financial aid office at my top choice school (TCNJ) and they were actually really understanding. They created an estimated aid package for me using last year's TAG table and my SAI, and they said they'd honor that estimate even if the final amount is slightly different. Maybe other NJ schools are doing the same? Also, has anyone tried contacting their state legislators about this? I'm wondering if enough pressure from families might get HESAA to provide more specific timelines instead of just saying "soon.
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GalacticGuardian
•That's a great idea about contacting state legislators! I hadn't thought of that approach. TCNJ sounds like they're being really proactive with the estimated packages - I'm going to call the schools my daughter is considering to see if they'll do something similar. It would be such a relief to have at least a ballpark number to work with. Thanks for sharing what worked for you!
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