FAFSA

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  • Call the correct department
  • Redial until on hold
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  • Give you free callbacks if the FAFSA drops your call

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Ask the community...

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Just wanted to follow up - did you get this resolved? I'm helping several families with the same issue and curious which solution ended up working for you.

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Dmitry Volkov

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Yes! Finally got it fixed yesterday. What worked was calling FSA (used that call service someone mentioned above to avoid the long wait) and specifically asking them to completely remove my husband as a contributor and then add him back. The agent had to escalate to a supervisor to do it, but the new invitation appeared in his account within 2 hours. Our school also gave us a 2-week extension on the priority deadline because of all the FAFSA issues. Such a relief!

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Nora Brooks

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Glad to hear you got it resolved! This contributor visibility issue seems to be one of the most common problems with the new FAFSA system. For anyone else still struggling with this, here are the key takeaways from this thread: 1. The issue affects about 7% of applications according to the Department of Education 2. The most effective solution seems to be calling FSA and asking them to completely remove and re-add the contributor (may need supervisor approval) 3. Contact your school's financial aid office immediately to document the issue and request deadline extensions 4. Check if your contributor has multiple FSA IDs tied to different emails 5. Try looking under "Messages" instead of "Activities" on the contributor's account The new FAFSA rollout has definitely been rough, but it's encouraging to see schools being understanding about deadline extensions for these technical issues. Don't give up - keep pushing for that supervisor escalation if the first agent can't help!

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After all this back and forth, are you both finally on the same page? I wish someone had explained this to me and my parents before we started fighting about it too 😂

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Simon White

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I think so! I'm going to share this thread with my mom tonight. Hoping we can just set a date to sit down and knock it out together. Thanks everyone for all the helpful advice!

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Mateo Sanchez

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Just wanted to add that communication is really key here! I had a similar situation with my parents where we kept assuming what the other person was supposed to do. What helped us was having a quick conversation about expectations before we even started the application. I'd suggest sitting down with your mom and explaining that you WANT to take ownership of the process, but you literally can't complete it without her financial information. Maybe frame it as "I'll handle all the logistics and scheduling, but I need you to be my partner in this since the government requires your info." Also, don't underestimate how overwhelming the FAFSA can feel to parents who haven't done it before! My mom was actually nervous about "messing something up" on her section, so once I explained that we were doing it together and could ask for help if needed, she was much more willing to participate. Good luck! It sounds like you've got a good plan now.

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my cousin had this problem too and IT TOOK FOREVR to fix. glad u got it working!!! the new FAFSA is such a mess lol

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Luca Conti

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So glad you got it resolved! This is such a common issue this year - I'm a financial aid counselor and we've been seeing this exact problem with contributor invitations constantly. The browser cache clearing + going directly to the site instead of using email links seems to fix it about 80% of the time. For anyone else reading this thread, another tip is to make sure the contributor's personal information (name, SSN, etc.) in their FSA ID profile exactly matches what the student put on their FAFSA - even small differences can cause the invitation to not show up properly. Thanks for posting the update, it'll definitely help other students dealing with this frustrating issue!

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FINAL UPDATE: Got it working! For anyone else having this issue, here's what ended up fixing it: 1. Had my nephew remove me as a contributor 2. Made sure my FSA ID was fully verified (it wasn't!) 3. Had him add me again with EXACTLY the same email as my FSA ID 4. Used Chrome instead of Safari 5. Turned off my VPN Now I can see all the questions and am working through my section. Thanks everyone for your help!

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Zara Shah

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Thanks for sharing what worked! I'm still struggling with this. Did you have to wait after getting your FSA ID verified before it worked? They told me verification takes 1-3 days but my daughter's deadline is tomorrow 😭

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NebulaNomad

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I've been helping families with FAFSA issues all year as a financial aid counselor. The parent contributor section has been particularly problematic. A few technical notes that might help others: - The SAI (Student Aid Index) calculation *requires* complete parent information for dependent students, so this section is critical - The new FAFSA system sometimes doesn't properly sync contributor data to the main application for 24-48 hours - Some schools are extending their priority deadlines because of these widespread FAFSA issues - If all technical solutions fail, contact your student's financial aid office directly - many are accepting alternative documentation

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Is there any way to check if our information actually got submitted correctly? My daughter submitted her FAFSA last week but hasn't received her SAI yet, and we're worried something went wrong with my contributor section even though it seemed to work.

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I think everyone should be calling Congress about these ridiculous college costs instead of going into debt! In the 80s my parents paid my tuition from their regular salaries. Now we're all talking about taking out MASSIVE loans like it's normal. It's not normal!!!

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Anthony Young

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100% agree! My son's college costs 4X what mine did (adjusting for inflation). Makes me so angry that we accept this as just the cost of education now.

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Lauren Zeb

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You're not wrong! The cost increases are insane. I've actually written to our representatives several times about college affordability. But in the meantime, we still need to figure out how to pay for it. I don't want my daughter starting her adult life with crushing debt.

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As someone who works in financial aid administration, I want to add a few key points that might help with your decision: 1. **Appeal Process**: Definitely call the financial aid office as others suggested, but also submit a formal appeal in writing if your family's financial situation has changed since filing FAFSA (job loss, medical expenses, etc.). Many schools have additional institutional aid they can award through appeals. 2. **State-specific programs**: Check if your state offers any grant programs for residents attending in-state schools that you might have missed. Some have later deadlines or supplemental applications. 3. **Payment plan options**: Many schools offer interest-free monthly payment plans that can help spread costs over 10-12 months instead of taking loans. This might reduce how much you need to borrow. 4. **Tax benefits**: Don't forget about the American Opportunity Tax Credit (up to $2,500/year) and potential state tax deductions for college expenses - these can offset some costs. Given your situation, I'd suggest: maximize her Direct loans first ($5,500), explore private loans with you as cosigner for better rates, and use Parent PLUS only as a last resort due to the higher rates and fees. The key is keeping total debt reasonable across all four years - engineering programs often require 5 years, so plan accordingly!

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This is incredibly helpful, thank you! I didn't know about the formal appeal process - we do have some medical expenses that weren't captured on the FAFSA. I'll definitely submit a written appeal along with calling them. And you're right about planning for possibly 5 years - I hadn't considered that engineering programs often take longer. The payment plan option is also something I should ask about when I call. Really appreciate the insider perspective on maximizing aid before taking on debt!

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