FAFSA

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Using Claimyr will:

  • Connect you to a human agent at the FAFSA
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the FAFSA drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Just to add a bit more context about the beta testing: The Department of Education is specifically looking for feedback on the new Student Aid Index (SAI) calculation interface and the contributor permission process. If you do participate in the beta, there's actually a feedback form you can submit that might help improve the final version. While your data won't transfer, your feedback could help make the system better for everyone. That said, I still recommend most students wait until December 1st unless you're particularly interested in providing technical feedback.

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Lola Perez

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Thanks for the additional info! I might actually try the beta just to provide feedback then. My experience last year was so frustrating that I'd be happy if my input could help improve things for this cycle. But I'll definitely plan to re-enter everything in December.

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As someone who's going through this process for the first time, I really appreciate everyone sharing their experiences! It sounds like the consensus is pretty clear - wait until December 1st for the official launch. I was initially excited about getting ahead of the game, but losing all that data entry work would be so frustrating. I think I'll take KaiEsmeralda's advice and maybe just do a quick run-through of the beta to see what documents I need to gather, but I won't actually spend time filling everything out completely. Better to be prepared and do it once correctly than rush and have to do it twice!

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Noland Curtis

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One last tip: if your financial situation has changed significantly since you filed your taxes (which is what your current SAI is based on), make sure to inform all your schools' financial aid offices immediately. The 2025-2026 FAFSA uses tax information from 2023, so if 2024 was much different, that's relevant information. For example, if a parent lost a job, had medical issues, or if your family size changed, these can all affect your actual ability to pay regardless of what the SAI formula calculated. Schools have discretion to adjust your aid based on current circumstances. Best of luck with your college journey!

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Jenna Sloan

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Thank you so much for all your help! Everyone's responses have made me feel a lot better about my situation. I'm going to reach out to all my schools and see what additional information they need. Fingers crossed for a good aid package! 🤞

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Ava Martinez

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Your SAI of 7683 is actually pretty reasonable given your family's income! I had a similar situation - my parents made about $68k and my SAI was around 8100. Here's what I wish someone had told me: don't just focus on the federal aid. State aid programs can be huge! Depending on what state you're in, there might be need-based grants that have different income thresholds than federal programs. Also, community colleges for your first two years can be a game-changer - you can often get your general ed requirements done for way less money, then transfer to a four-year school. I ended up saving like $15k doing that route and still got my degree from the university I wanted!

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Ella Russell

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This is such great advice about state aid and community college! I hadn't really thought about the community college route but that could save so much money. What state are you in if you don't mind me asking? I'm in Ohio and wondering if they have good state grant programs. The 2+2 transfer idea is really smart - I could probably knock out all my gen eds and then transfer to Ohio State or another university for my major coursework. Did you find the transfer process difficult, or was it pretty straightforward?

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Luis Johnson

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Just wanted to add my experience for anyone still waiting - I was in the exact same boat with summer 2024 loans showing "accepted" but no disbursement. Mine finally came through yesterday (took about 10 days from accepted status). The key thing that helped was getting written confirmation from my financial aid office that my classes wouldn't be dropped due to the DoE delays. Also, my school's bookstore let me charge books against my pending aid once I showed them the email confirmation. Don't panic if you're still waiting - it seems like they're processing them in batches now. Just make sure you have that written protection from your school!

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NebulaNomad

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This is really reassuring to hear! I'm still waiting on mine but it's good to know the batches are moving through. Did your school automatically send you the written confirmation about class protection, or did you have to specifically request it? I want to make sure I'm covered but wasn't sure exactly what to ask for.

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Kaiya Rivera

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I had to specifically request it! I emailed my financial aid counselor asking for written confirmation that my enrollment wouldn't be affected by the DoE disbursement delays. They sent back a standard template email within a few hours that basically said "your account has a hold preventing class drops due to pending federal aid." Definitely worth asking for - it gave me so much peace of mind while waiting!

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Mia Roberts

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Just checking in - has anyone who was waiting seen their summer disbursements come through in the last few days? I'm still showing "accepted" status but no actual funds yet. My tuition deadline is this Friday and I'm starting to get really anxious. The financial aid office keeps saying "any day now" but I need to know if I should start looking for backup payment options. Also wondering if anyone has had success with that Claimyr service mentioned earlier - seems like it might be worth trying at this point!

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Zainab Ahmed

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I'm in the exact same situation! Still showing "accepted" but no disbursement yet, and my deadline is Monday. I actually tried the Claimyr service that Emma mentioned earlier and it worked - I got through to FSA in about 30 minutes instead of waiting on hold for hours. The agent confirmed my loans are in the final processing stage and should disburse within 2-3 business days. They also gave me a reference number to share with my school's financial aid office. Definitely worth the try if you're running out of time! In the meantime, I'd still recommend getting that written confirmation about class protection just to be safe.

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Oscar O'Neil

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UPDATE: We figured it out! My daughter logged into studentaid.gov and found her SAI score right on her dashboard under 'Your FAFSA Status.' We also confirmed which schools received her information. Turns out she was confused about the difference between the FAFSA results and actual financial aid award letters from schools (which will come separately). For anyone else with this issue - definitely have your student check their actual account rather than waiting for emails. Thanks everyone for your help!

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Theodore Nelson

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Great news! And yes, that's the most common confusion - the FAFSA itself doesn't award money, it just provides the SAI that schools use to create their own aid packages. Glad you got it sorted out!

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Charlee Coleman

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thx for the update! this helped me figure out what my daughter needed to look for too!

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So glad to see this got resolved! This is exactly the kind of confusion I've been seeing with families this year. The new FAFSA system really doesn't do a great job of explaining the difference between getting your SAI processed vs. receiving actual financial aid awards from schools. For future reference for anyone reading this - once you have your SAI, you can also use the Federal Student Aid estimator tools to get a rough idea of what types of aid you might qualify for while you're waiting for official award letters from colleges. The timing this year has been particularly challenging with all the FAFSA delays, so don't panic if things seem to be taking longer than expected!

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I'm so sorry you're going through this nightmare. Reading through all these responses, it's clear you're not alone but that doesn't make it any less frustrating. Based on what everyone has shared, I'd suggest tackling this on multiple fronts simultaneously: 1) Use that Claimyr service to actually get through to Mohela, 2) File complaints with both the FSA Ombudsman and CFPB about the interest rate issue, and 3) Contact your congressional representative's office for help navigating the bureaucracy. The fact that your loan doubled despite 12 years of payments is absolutely unacceptable and suggests serious errors in how your account has been managed. Don't give up - you have more options than you realize, and there are people (like the financial aid advisors in this thread) who genuinely want to help you get this resolved.

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Sean O'Brien

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Thank you so much for summarizing all the great advice in this thread! It's really helpful to have a clear action plan. I'm feeling more hopeful after reading everyone's responses - it's good to know there are actual steps I can take and that others have successfully resolved similar issues. I'm going to start with the Claimyr service tomorrow morning and file the complaints this weekend. Really appreciate this community for having my back when I felt completely lost in the system.

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I've been following this thread closely and wanted to add one more resource that might help. If you're still having trouble getting through to Mohela even with the queue services, try calling their "vulnerable borrower" line if you qualify (it's for borrowers experiencing financial hardship). The wait times are often shorter and the representatives tend to be more experienced with complex account issues. Also, when you do get through, immediately ask to speak with a "loan resolution specialist" rather than general customer service - they have more authority to investigate payment application errors and can put holds on your account while issues are being resolved. Document everything with dates, times, and rep names. Your situation sounds like it involves multiple systemic errors that should absolutely be fixable once you get the right person looking at your account.

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