Glad to hear you got through to FSA and they're working on fixing it! Just wanted to add for anyone else reading this thread - if you're having trouble getting through to FSA by phone, try calling right when they open (8am ET) or during lunch hours when call volume might be lower. I've noticed the wait times are usually shorter then. Also, make sure you have your FSA ID and all relevant documents ready before calling so you don't waste time once you get connected. Good luck with getting everything resolved before your deadline!

Just wanted to share my experience for anyone else dealing with this issue - I had the exact same problem last year with my daughter's FAFSA when I accidentally entered my SSN with a typo. The key thing I learned is to be persistent but patient with FSA. When you call, make sure to explain that it's a contributor SSN error specifically, not the student's SSN, because they handle those differently. Also, if the first agent you talk to seems unsure about the process, don't be afraid to politely ask to speak with a supervisor who deals with FAFSA corrections regularly. Some agents are newer and might not know all the steps for unlocking those locked fields. Document everything with dates and reference numbers - this saved me when I had to call back for a follow-up. The whole process took about 2 weeks from start to finish, but my daughter's aid wasn't delayed because we caught it early and kept the school informed throughout the process.

Congratulations on getting it sorted out! 🎉 Your persistence really paid off. The 5:30 AM timing tip is brilliant - I never would have thought to try during off-peak hours. I'm bookmarking this whole thread because the combination of troubleshooting steps here is like a masterclass in FAFSA problem-solving. Really appreciate everyone sharing their experiences and solutions. This kind of community support is exactly what students need when dealing with these frustrating technical issues!

As someone who just went through this exact nightmare last month, I feel your pain! What ended up working for me was actually calling the Federal Student Aid Information Center early in the morning (around 7 AM EST) when call volume is lower. I got through in about 20 minutes instead of hours. The rep told me that there's been a known issue with certain browser cache conflicts that aren't fully resolved by normal clearing methods. She had me go into Chrome's developer tools (F12) and manually clear the application storage and service workers. Sounds technical but she walked me through it step by step. After that, the signature page worked perfectly. Worth trying before you resort to the mail option! Also, make sure you're not using any password managers or auto-fill extensions when you get to that page - they can interfere with the signature verification process.

Quick update for everyone dealing with this issue: FSA just released a statement acknowledging the parent approval synchronization problem. They're implementing a fix this weekend. If you've submitted multiple approvals, the system should update correctly by Monday morning. No need to resubmit again if you've already done it multiple times.

This is such a relief to read! I'm a parent going through the exact same nightmare right now - I've submitted my approval 4 times over the past two weeks and my son keeps telling me it's still showing as incomplete on his end. I was starting to think I was losing my mind! The confirmation emails made it seem like everything was working fine. Thank you to everyone who shared their experiences and especially to Sofia for the update about the weekend fix. It's frustrating that this is such a widespread issue, but at least now I know it's not something I'm doing wrong. Fingers crossed the system actually works properly after Monday!

I wanted to update everyone. I spoke with two college financial aid offices, and both confirmed I need to include my income on the FAFSA since I'm married to her mom. However, they both said they routinely handle situations like ours through their special circumstances review process. One school actually has a specific form for "Change in Household Composition" that perfectly fits our situation! They said to submit the FAFSA as required, then immediately submit their supplemental form explaining when my stepdaughter joined our household. The second school doesn't have a specific form but said to write a detailed letter and provide documentation of her arrival date. They were very reassuring that they can make adjustments. Thanks everyone for your help! This process is still frustrating but I feel like we have a path forward now.

Thanks for sharing this update! It's really encouraging to hear that the financial aid offices were understanding about your situation. I'm dealing with something similar with my stepson - he's been with us for 2 years but my income is really going to hurt his aid eligibility. Did the schools give you any sense of how much they might be able to adjust the aid package? I know every situation is different, but I'm trying to get a realistic expectation of what "professional judgment" actually means in practice. Also, how long did they say the review process typically takes? Your experience gives me hope that there might be some flexibility in the system after all!

I want to clarify something important: the appeal process takes time. Most schools try to process appeals within 2-4 weeks, but during busy periods it can take longer. If your daughter's deposit deadline is coming up soon, call the financial aid office and ask about their appeal timeline. Many schools will extend the deposit deadline if you have a pending appeal - but you need to ask specifically. Also, be prepared for the possibility that they might only adjust the loan portion of her package rather than grant money. It's still helpful, but not as beneficial as more grant funding.

Hi there! I'm new to this whole financial aid process and this thread has been incredibly helpful. My son is a junior in high school and I'm trying to get ahead of this process. Can I ask - when you're gathering documentation for an appeal, do you need original documents or are copies okay? Also, should I start keeping track of any unusual expenses now in case we need to appeal next year? I'm thinking things like unexpected car repairs, home maintenance costs, etc. would those types of expenses count or is it mainly medical/job loss situations?