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This entire thread has been incredibly eye-opening! I'm currently stuck in the exact same situation with my daughter's Parent PLUS application - empty dropdown, unhelpful customer service, the whole nine yards. Reading through everyone's experiences, it's clear this is a widespread issue that FSA should really address better. I'm going to work through the checklist that's emerged from this discussion: 1) Verify her school is actually listed on her FAFSA (not just submitted), 2) Check her enrollment status with the school directly, 3) Give it 3-5 business days for systems to sync up, and 4) Contact the financial aid office for the paper form backup plan if needed. It's frustrating that we have to crowdsource solutions like this, but I'm so grateful for everyone sharing their real-world fixes. This is way more helpful than anything I got from the official support channels!
Malia Ponder
•This is such a comprehensive checklist - thank you for organizing all the solutions from this thread! I'm bookmarking this for when I inevitably run into FAFSA issues with my younger kids. It's honestly ridiculous that we have to piece together workarounds from community forums because the official support is so unhelpful. But I'm really impressed with how everyone here has shared their actual solutions instead of just complaining. This is the kind of practical help that should be in an official FAQ somewhere! Hope your daughter's application goes smoothly once you work through these steps.
I'm experiencing this exact same issue right now! My son is starting his junior year and I've been trying to complete his Parent PLUS application for two weeks. The school dropdown has been completely empty every time I try. After reading through all these responses, I realize I never actually verified that his school is listed on his FAFSA - I just assumed it was since he's been attending there for two years. I'm going to have him log in and double-check that tonight. It's so frustrating that the FSA phone support doesn't walk parents through these basic troubleshooting steps. This thread has been more helpful than three different phone calls to their helpline! I'll definitely try the financial aid office route if the FAFSA fix doesn't work within a few days. Thanks everyone for sharing your real experiences and solutions!
Emma Davis
•I'm in the exact same boat - assuming my daughter's school was on her FAFSA since she's been there for a year already! It's such a relief to find this thread because I was starting to think I was doing something fundamentally wrong. The fact that FSA customer service doesn't mention this basic troubleshooting step is mind-blowing. I'm definitely going to have my daughter check her FAFSA tonight too. If you don't mind me asking, how long has your son been attending his current school? I'm wondering if there's something about continuing students that makes this issue more common. Either way, fingers crossed that the FAFSA check fixes it for both of us!
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Sofia Perez
Make sure she actually submits it NOW for the 2024-2025 year! My son's friend thought he could wait until closer to his January start date and ended up missing out on a ton of departmental scholarships because those have earlier deadlines even though the FAFSA itself can be submitted later. The whole system is RIDICULOUS honestly.
Yikes, that's terrible! I'll make sure she submits it immediately. Did your son apply to multiple schools on his FAFSA even before being accepted?
Hi there! I went through this exact same situation last year with my daughter. She started her master's program in January 2024, and I was equally confused about the timing. Here's what I learned: Yes, she absolutely should submit the 2024-2025 FAFSA RIGHT NOW for Spring 2025 enrollment. Don't wait - I made that mistake initially and almost cost my daughter some funding opportunities. One thing that really helped us was creating a simple timeline: - Submit 2024-2025 FAFSA immediately (covers Spring 2025) - December 2024: Submit 2025-2026 FAFSA when it opens (covers Fall 2025 and beyond) Also, have her list ALL the grad schools she's applied to on the FAFSA - you can always remove schools later if she doesn't get accepted, but you can't go back in time if you miss a school's internal deadlines. The independent student status for grad school was actually a pleasant surprise - much simpler than when we were factoring in our family income for her undergrad applications. Good luck with the process!
Kai Santiago
•Thank you so much for sharing your experience! It's really reassuring to hear from someone who went through this exact same situation. I love the timeline idea - that makes it much clearer than all the confusing advice I've been getting from different sources. We're definitely going to get that 2024-2025 FAFSA submitted this week. Did your daughter end up getting good aid for her spring start, or was there any disadvantage to starting mid-year?
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my daughters SAI finally got fixed this morning! went back down to the original amount. check ur accounts everyone!
Just checked mine and it's still showing the doubled amount 😠How long did it take for your daughter's to get fixed?
Carmen Diaz
I'm dealing with the exact same issue! My SAI went from around $47k to $94k overnight and I've been stressed out of my mind. After reading through all these responses, I'm feeling a bit more hopeful that it's a widespread bug rather than something wrong with my specific application. I've already reached out to my financial aid office with screenshots like someone suggested, and I'm going to mention that Dear Colleague Letter GEN-25-03 that Miguel referenced. It's so frustrating that this is happening right when we need to make crucial financial decisions about college, but at least we're not alone in this mess. Fingers crossed it gets resolved soon for all of us!
I'm so glad I found this thread! I've been dealing with the exact same nightmare - my SAI jumped from $38k to $76k three days ago and I thought I was going crazy. Reading everyone's experiences here has been such a relief because at least now I know it's not just me. I've been too scared to call FAFSA because of all the horror stories about wait times, but after seeing Miguel's updates about the Department of Education guidance, I'm going to contact my school's financial aid office first thing tomorrow. Thank you everyone for sharing your experiences and updates - this community has been more helpful than any official FAFSA communication I've received!
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Mason Lopez
Just wanted to chime in as someone who went through this exact nightmare last month! The spouse SSN bug is absolutely maddening. What worked for me was a variation of what others have suggested - I used Edge browser, cleared ALL cookies and cache first, then accessed the form around 6 AM when traffic was low. The key thing I discovered was to NOT use any autofill features - type everything manually, especially the SSN. Also, if you see ANY pre-populated information that looks wrong, exit immediately and try again rather than trying to correct it. The system seems to get stuck once it caches incorrect data. It took me 4 attempts over 2 weeks but I finally got through. Hang in there everyone - this system desperately needs fixing but there are workarounds!
Zoe Gonzalez
•Thanks for sharing your experience! The autofill tip is really helpful - I hadn't thought about that being part of the problem. It makes sense that the system might conflict with browser autofill data. I'm new to dealing with FAFSA issues (my oldest is a senior this year) and reading through everyone's experiences here is both reassuring and terrifying. It's good to know there are workarounds, but frustrating that we need them in the first place. Going to try your Edge browser + manual entry approach this weekend. Hopefully FSA gets this sorted out before next year's application cycle!
I'm dealing with this same exact issue right now! My son is applying for college and we've been stuck on this spouse SSN error for over a week. It's so frustrating because my husband definitely has a valid SSN but the system keeps defaulting to "spouse does not have SSN" and won't let me change it. I've tried Chrome and Safari but haven't tried Firefox or Edge yet. Reading through all these suggestions gives me hope that there's a solution. Going to try the Firefox + early morning + manual entry approach tomorrow. It's really disappointing that such an important system has these kinds of bugs, especially when families are dealing with tight deadlines for financial aid. Thanks everyone for sharing your experiences and workarounds!
Connor Murphy
Great news! This is exactly why in-person visits can be so helpful. One small tip for future reference - keep a folder with all your financial aid documents including verification forms, tax transcripts, SAR, etc. This will make the process much smoother next year, as many of the same documents are often needed again. Glad you got it resolved before the priority deadline!
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Carmen Vega
As someone who just went through this nightmare last semester, I feel your pain! The verification process is so stressful when you're already worried about financial aid deadlines. One thing that saved me was setting up an IRS online account for my parents - if they can verify their identity online, they can get the tax transcript immediately rather than waiting 10 days for mail. You need their Social Security number, filing status, and some info from their previous year's return, but it's way faster than the mail option. Also, definitely keep copies of everything you submit! I learned the hard way that documents sometimes get "lost" in the system and you'll need to resubmit. Take photos of everything before you hand it over or upload it. Hope you get everything sorted before your deadline - sounds like you're on the right track now that you found those hidden forms!
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