How to check unemployment overpayment balance - Washington ESD portal confusing

I've looked everywhere in my account and I don't see an 'Overpayments' section. Is it maybe under a different name?

Try looking under 'Account Summary' or 'Financial Information' - they sometimes move things around on that site.

The phone system is absolutely terrible. I've been trying to get through for weeks about my overpayment questions.

I had success using Claimyr to get through to an actual person at ESD. It's a service that calls for you and connects you when someone answers. Check out claimyr.com - they have a demo video at https://youtu.be/7DieNd3C7zQ that shows how it works.

Never heard of that but honestly anything is better than sitting on hold for 3+ hours just to get hung up on

Do you happen to know that collections number? I only have the main ESD line.

I think it's 800-246-9763 but double check that on the ESD website. They have different numbers for different issues.

Tell me about it. Got an overpayment notice out of nowhere with barely any explanation of how they calculated it.

The system definitely needs improvement but the information is available if you know where to look. It's just not user-friendly at all.

How did you manage to actually talk to someone? Every time I call I either get disconnected or told the call volume is too high.

I used Claimyr after getting frustrated with the regular phone system. It automatically redials and holds your place in line, then calls you back when an agent is available. Saved me hours of sitting on hold.

Good point, I'll keep an eye out for mail. How often do they send those updates?

Not sure about the schedule but I seem to get something every month or two when I'm on a payment plan.

Yes, they can charge interest and penalties if you don't set up a payment plan. Don't wait - contact them ASAP to avoid additional charges.

great, more stress. why is this system designed to be so confusing when people are already struggling?

I'll try disabling my ad blocker and see if that helps. Didn't think about that possibility.

This actually worked for me! Had to turn off my privacy extensions to see the full account details.

How long did it take you to get through when you called?

First few times I tried the regular way it was hopeless. Then someone mentioned Claimyr and that actually worked - took maybe 30 minutes total including the callback.

Good advice! I've been screenshotting everything just in case.

Smart. Their system has glitches and you don't want to deal with incorrect penalties.

That sounds perfect! I'm definitely going to try Claimyr. This is way too stressful to keep guessing about my balance.

wait, they can email you the details? I didn't know that was an option. That would solve everything.

Yeah, the agent offered to send it when I explained I couldn't find the information on the website. Really helpful.

I'll check that path - maybe I was looking in the wrong section this whole time.

The website structure changes so often that links move around. What works for one person might not work for another.

Yeah but good luck getting through. That's why people are using services like Claimyr now.

I'm going to try that. Better than the endless hold music.

That's a really good point. I just assumed their calculation was correct but I should probably verify it.

This happened to my neighbor - they had calculated his overpayment wrong and he ended up owing $800 less than the original notice.

Definitely try calling through Claimyr if the website stuff doesn't work out. Having an actual person explain everything makes such a difference.

Agreed, I'm planning to call tomorrow morning. This thread gave me hope that I can actually get this figured out.