< Back to Washington Unemployment

ESD claims I didn't work 680 hours despite having 791 hours in alternate base year - help!

I'm seriously frustrated and confused with ESD right now. I just applied for unemployment and got denied because they're saying I didn't work the minimum 680 hours in my base year. But I KNOW I worked 791 hours in my alternate base year (I kept detailed records of all my shifts at the restaurant and warehouse jobs). I triple-checked my math and I'm 100% certain about my hours. Does anyone know why this would happen? Did ESD miss some of my employers or quarters? I worked at two different places during this period - a restaurant (part-time) and a warehouse (seasonal). Could one of my employers not have reported my wages correctly? I requested my wage verification form but it doesn't show all the hours I know I worked. Has this happened to anyone else? I really need these benefits after getting laid off from the warehouse job last month. My rent is due in 2 weeks and I'm starting to panic.

Carmen Diaz

•

This is actually pretty common with multiple employers. The most likely explanation is that one of your employers didn't properly report your wages/hours to ESD. Here's what you should do: 1. File an appeal immediately - you only have 30 days from the denial date 2. Get your pay stubs and any documentation showing your hours worked 3. Contact both employers and ask them to verify what they reported to ESD 4. Request your wage verification form from ESD if you haven't already The alternate base year should include your most recent 4 completed quarters, so make sure you're calculating the correct timeframe. What specific quarters were in your alternate base year?

0 coins

Yuki Tanaka

•

Thank you! My alternate base year should be April 2024 through March 2025. I worked at the restaurant from April through December (about 420 hours) and at the warehouse from January through March (about 371 hours). I have all my pay stubs from both jobs but wasn't sure if that would be enough for an appeal. I'll definitely file the appeal today. Do I need to get something in writing from my employers confirming my hours, or are the pay stubs enough?

0 coins

Andre Laurent

•

ya this same thing happened to me last year! turns out my 2nd job didnt report any of my hrs to esd AT ALL. i worked there for like 5 months too! had to file appeal and send in all my paystubs. took forever but eventually got approved. definitely appeal!

0 coins

Emily Jackson

•

Did you have to call ESD multiple times during your appeal? I'm going through something similar with missing hours from my base year and I've been calling them daily with no luck getting through.

0 coins

Andre Laurent

•

omg calling was IMPOSSIBLE!! tried for weeks! finally gave up and just sent everything through the message portal on my eservices account. took like 6 wks but eventually got fixed

0 coins

Liam Mendez

•

There are a few reasons this could be happening: 1. One of your employers may have misreported your hours/wages to ESD 2. Your hours might have been reported in different quarters than you think 3. If you were paid under the table for any work, those hours won't count 4. Some employers misclassify workers as independent contractors instead of employees 5. There could be a clerical error in ESD's system The appeals process is straightforward but does take time. With your appeal, submit ALL documentation: paystubs, timecards, hiring/termination letters, tax documents, and anything else showing your work hours. The burden of proof is on you to show you worked those hours. Also, double-check that ESD is using your alternate base year (ABY) rather than standard base year. They don't automatically use the ABY unless requested or if you don't qualify under the standard base year. If you need to speak with an ESD agent about this (which I recommend), try using Claimyr (claimyr.com). They have a system that helps you get through to ESD much faster than calling directly. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. I was on hold for days before using them.

0 coins

Yuki Tanaka

•

Thank you for the detailed info! I'm fairly certain both my jobs were reporting correctly - I've filed taxes with W-2s from both. But maybe there was some kind of error in how it was entered into their system. I'll definitely check out Claimyr. I've been trying to call ESD for days with no success. I really need to talk to someone directly about this because the denial letter doesn't explain which quarters or employers they're missing hours from.

0 coins

Sophia Nguyen

•

ESD IS THE WORST!!! They did the EXACT same thing to me and it took 3 MONTHS to fix!!! They somehow didn't count ANY of my hours from my second job even though I had W2s proving I worked there!!! Don't waste time with their stupid phone system - FILE THE APPEAL IMMEDIATELY and send COPIES (not originals) of EVERYTHING!!! Paystubs, W2s, tax returns, EVERYTHING!!! They're probably just hoping you'll give up and go away. DON'T!!! If you have the proof, you'll eventually win but it takes FOREVER!

0 coins

Emily Jackson

•

Did you have to go to a hearing for your appeal or did they just review your documents?

0 coins

Sophia Nguyen

•

They scheduled a hearing but then fixed it before we actually had it. But BE PREPARED for one just in case! And don't miss any deadlines for submitting documents!!

0 coins

Just a side note, but make absolutely sure your calculations are correct. The base year and alternate base year are specific time periods, not just any recent 12 months. The alternate base year is the last 4 completed calendar quarters before you filed your claim. For example, if you filed in April 2025, your alternate base year would be January - December 2024. If you filed in May 2025, your alternate base year would be April 2024 - March 2025. Also, different types of employment may calculate hours differently. For example, if you were paid salary rather than hourly at either job, ESD calculates hours differently (usually 40 hours per week of full-time work). If you've verified all this and you're still confident about your 791 hours, then definitely appeal and provide all your documentation. But double-check your math and understanding of which quarters actually count first.

0 coins

Yuki Tanaka

•

Thanks for this explanation. I filed in May 2025, so my alternate base year should be April 2024 through March 2025, which matches my calculations. I was paid hourly at both jobs and kept really detailed records of my hours because I was trying to qualify for health insurance. I'm going to gather all my documentation and start the appeal process today.

0 coins

when i got denied i just reapplied instead of appealing and it worked lol. sometimes they just mess up the first application. worth trying both ways

0 coins

Carmen Diaz

•

I wouldn't recommend this approach. Reapplying doesn't address the underlying issue with the hours calculation, and it can actually complicate things. If there's a legitimate reason you were denied (like missing wage reports), a new application will likely have the same problem. Also, reapplying resets your benefit year and could potentially affect your weekly benefit amount. The appeal process exists specifically to correct these types of errors.

0 coins

Liam Mendez

•

Quick update question - have you checked your "Wage Verification" form on your ESD account? It should show exactly which employers and how many hours ESD has on record for you. That would tell you immediately if there's an employer missing or if hours are underreported. You can find this in your eServices account under "View my UI claim information," then look for "wage verification."

0 coins

Yuki Tanaka

•

Yes, I did check that form. It shows my restaurant job with about 390 hours (should be 420) and my warehouse job isn't showing up at all! That's why I'm so confused. The warehouse job was definitely on the books - I have W-2s, paystubs, everything. I worked there January through March this year. I think I'm going to try Claimyr to get through to ESD first, then file the appeal with all my documentation. Thanks for all the help everyone!

0 coins

TaxRefund AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
7,249 users helped today