Complete list of ESD phone numbers for checking claim status?

Here's the full list of ESD numbers I've collected over the past year dealing with my claims: • Main Claims Center: 833-572-8400 (7am-4pm weekdays) • Claims Questions: 800-318-6022 (good for general inquiries) • Benefits Verification: 800-318-6401 (automated system) • Online Services Help: 855-682-0785 (if you're having eServices issues) • Overpayment Questions: 866-697-4831 Honestly though, the main claims center is really your best bet for checking status or resolving 'additional information needed' flags. The problem is getting through. I've found best luck calling right at 7:00am or around 3:30pm when call volume sometimes dips.

those numbers don't work half the time. i called the main one 37 TIMES yesterday and either got busy signals or it hung up on me after the recording. waste of time!!! 😡

You missed a few important numbers: • OAH (Office of Administrative Hearings) for appeals: 800-583-8271 • WorkSource registration issues: 888-316-5627 • Technical support for eServices: 855-682-0785 But here's the thing - if you're seeing "additional information needed" that typically means you're in adjudication and calling won't necessarily speed anything up. What you need to do is check your eServices account and look under "Notices/Letters" to see if there's an adjudication questionnaire you need to complete. They don't always notify you when these are posted.

i heard theres a secret number for tier 2 agents but nobody will share it lol. my cousin works for state government (not esd tho) and she said each office has direct lines but they dont give them to public

I was in the exact same situation last month! That "additional information needed" status is so frustrating because it tells you NOTHING about what they actually need. In my case, it turned out they needed verification of my last day of work, even though I'd already submitted that information twice. What worked for me was sending a message through the eServices portal under the "Send a message about my claim" option. I specifically selected "I have a question about my claim status" from the dropdown. They responded in 3 business days with the specific information they needed. Much faster than trying to call endlessly. BTW - don't waste your time with the 800-318-6022 number. It just redirects you to the main claims center after a bunch of prompts.

i juts call and hang up and call again till i get through. took me 23 tries last thursday but eventually got a person. they said my claim had a flag for job search verification so make sure your doing those activities each week

Just to update the original list, ESD actually has a Technical Support line specifically for eServices account issues: 855-682-0785. If you're having trouble accessing your online account (rather than claim questions), this is the number to use. They're usually much easier to get through to than the main claims center. Also, if you're dealing with identity verification issues, sometimes you need to upload documents again even if you already did it once. The system occasionally flags accounts for re-verification, especially if your address changed. Check your "Upload a Document" section in eServices to see if there are any pending requests.

why does esd even have 100 different phone numbers if NONE OF THEM WORK!!!! its like they want us to give up. my friend said his claim was stuck for 2 months and he only got it fixed after contacting his state rep's office. might try that next.

Adding to the phone number list - there's also the Fraud Prevention Hotline at 800-246-9763 if your claim gets flagged for identity verification issues. I had to use this number when my account was locked due to suspicious activity (which turned out to be just me logging in from a different device). One tip that really helped me: when you do get through to the main claims center, ask the agent to put detailed notes in your file about what specific information they need. That way if you have to call back, the next agent can see exactly what's missing without starting from scratch. Also, if you're dealing with an address change like @StarGazer101 mentioned, you might need to submit a Change of Address form (ESD 1301) in addition to updating your driver's license info. The mismatch between your claim address and current address can definitely trigger holds. Good luck getting through! The system is frustrating but persistence usually pays off.

Here's another number that sometimes works better than the main line: 360-902-9500. This is the Olympia office direct line and I've had better luck getting through here, especially mid-morning around 10-11am. They can access your claim just like the main call center. Also, for your "additional information needed" issue - I had the exact same thing happen and it turned out to be a work search audit. Even though I was logging my activities, they wanted additional documentation like screenshots of job applications or emails from employers. Check if you have any messages in your eServices inbox under "Correspondence" - sometimes they send requests there that don't show up in the main notices section. One more tip: if you do get through to an agent, ask them to email you a summary of what was discussed. They can send it to the email address on your account, and it helps avoid confusion if you need to call back later.

Wow, this thread is incredibly helpful! I'm dealing with the exact same "additional information needed" status and have been going crazy trying to figure out what ESD wants from me. Based on all the advice here, I'm going to try: 1. Calling that Olympia direct line (360-902-9500) tomorrow morning around 10am 2. Checking my eServices "Correspondence" section more thoroughly 3. Updating my address since I also moved recently and didn't think to change it in my claim A couple questions for the group: - Has anyone had success with the messaging system in eServices? I'm curious if that's actually faster than calling - For those who went through work search audits, how specific did the documentation need to be? I save confirmation emails from applications but don't always screenshot the actual application pages Thank you all for sharing your experiences and phone numbers - this community is literally saving my sanity right now! 🙏

Just wanted to add my experience to this incredibly helpful thread! I was stuck with that dreaded "additional information needed" status for almost 3 weeks and tried every number listed here. What finally worked was a combination of approaches: 1. Called the Olympia direct line (360-902-9500) at exactly 10:15am and got through in 22 minutes 2. Sent a message through eServices the same day asking for specific details about what they needed 3. Updated my address in eServices (turns out this was part of my issue too!) The agent told me I was flagged for both identity verification AND work search audit. Apparently when you move and don't update your claim address right away, it can trigger multiple review flags. She had me upload my new driver's license, a utility bill, and documentation for 3 specific job applications from random weeks they selected. One thing nobody mentioned yet - if you're dealing with multiple flags, each one has to clear separately. So even if you resolve the identity verification, you might still be stuck on work search audit. The agent put detailed notes in my file and gave me a reference number for my case, which made follow-up calls much smoother. My payments released exactly 6 business days after uploading all the requested documents. Hang in there everyone - the system is broken but persistence really does pay off! 💪