Hope this works out for you! Keep us posted on how it goes.

I went through a similar situation last year where I delayed filing because I was receiving severance and thought I had to wait. Washington ESD approved my backdating request without much hassle once I explained that my employer's HR department had given me incorrect information about when I could file. The key is being very detailed in your explanation - write down exactly what you were told, by whom, and when. Also gather any emails or documentation from your employer about the severance package that might have contributed to the confusion. In my case, I was able to get about 5 weeks backdated, and the whole process took about a month from request to receiving the back payments. Good luck!

Good luck with everything! Sounds like you've got a solid plan. File the claim, report the severance honestly, and keep your documentation handy. You should be all set.

I went through this exact same situation about 8 months ago - got laid off with a $12k lump sum severance. I was so nervous about messing up my unemployment claim, but it ended up being much smoother than I expected. Filed my claim the Monday after my last day of work, reported the severance amount when prompted, and my benefits started after the standard waiting week. Washington ESD didn't give me any hassle about it at all. The key really is that it's a lump sum payment rather than ongoing payments. Just make sure you're completely honest about the amount and date you received it. You've got this!

Has your daughter tried visiting a WorkSource office in person? Sometimes they can help with ESD issues or at least provide direct contacts. Not all WorkSource staff can access ESD systems, but some can and it might save a lot of phone frustration.

I've been dealing with ESD phone issues for months and finally found success with a combination approach. First, I use an auto-redial app on my phone to continuously call the 833-572-8400 number starting at 7:59am (calls the second it hits 8:00am). Second, I have multiple phones calling different numbers simultaneously - the main line, the technical support line Oliver mentioned, and sometimes the Spanish line trick. The key is persistence and having backup plans. I also keep a detailed log of every attempt with timestamps, which helped when I finally got through and the agent could see how long I'd been trying. They were actually more willing to escalate my issue because of the documentation. One more tip: if you get disconnected while on hold, immediately call back and explain to the first person you reach that you were disconnected from an active call. Sometimes they can transfer you directly without going through the full queue again. Don't give up - the system is broken but people do eventually get through!

Just to add one more detail - when you report your training hours, you'll report them for the week they're worked, not when you get paid for them. So if your training is this week but you don't get your first paycheck until next week, you still report the hours and earnings for this week's claim.

Great question! I went through something similar when I started my current job. Just want to emphasize what others have said - definitely report ALL paid training hours as work. ESD doesn't care if you're filing paperwork, watching training videos, or doing hands-on work - if you're getting paid, it's reportable income and hours. I learned this the hard way when I forgot to report some orientation hours and had to deal with their overpayment process later. Better to be completely transparent from the start!

So glad it worked out quickly for you! It's amazing how such a small detail can hold up the entire process.

That's such great news! Thanks for coming back to update everyone - it really helps when people share their results. It's frustrating that something so simple can cause weeks of delays, but at least now others will know exactly what to do. The fact that it only took one day after uploading the back side really shows that was the missing piece. Glad you can finally get your benefits sorted out!