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hey my sister works at esd and she said theyve been having system issues this week with the direct deposit system. something about a software update gone wrong. should be back to normal next week
ESD is such a joke in this state. they take MONTHS to review anything then demand you pay back thousands with barely any notice. the whole system is designed to frustrate people into giving up. and don't get me started on their "improved" website that crashes every other day.
Whatever you do, make sure you keep responding to the overpayment notice even if you can't reach anyone by phone. I ignored mine thinking I'd get it sorted out later and they ended up garnishing my tax return without warning! The 1099-G issue is less urgent but still important to fix before next tax season. I'd recommend a dual approach: 1. Schedule the in-person appointment as others suggested 2. Submit a formal appeal through eServices immediately 3. Contact your state representative (seriously - this worked for me when nothing else did) Good luck! Let us know how it goes.
Thank you for the warning about garnishment! I definitely don't want that to happen. I've submitted the appeal through eServices today and scheduled an appointment for next week (earliest available). I've never contacted my state rep before - did you just call their office?
Yes, I called my state representative's office and explained the situation. Their staff took my information and said they'd reach out to their ESD liaison. Within a week, I got a call directly from someone at ESD who had reviewed my case. Representatives often have dedicated contacts at agencies that can help constituents with problems that seem impossible to resolve through normal channels.
Just wanted to update - I called my state rep after getting nowhere with regular ESD channels, and their constituent services person actually helped. Got a call from ESD 3 days later and they had a specialist review my claim. Found out it was stuck because of a system flag that incorrectly identified my separation reason. Got approved the next day with all back payments. Might be worth trying if you're still stuck.
This gives me hope! I've emailed both my state reps but haven't heard back yet. Did you call or email them? I wonder if calling would be faster.
Quick update on timelines based on what I'm hearing from other claimants: ESD is currently taking about 6-8 weeks to process claims that require adjudication. If your claim is straightforward with no issues, it should be faster (2-3 weeks). However, about 60% of new claims end up needing some form of adjudication. If you hit the 8-week mark with no resolution, that's when I'd recommend escalating through your state representative as others have suggested. In the meantime, make absolutely sure you're completing your weekly claims and any job search activities required.
one thing im confused abt - i thought adjudication was only when theres a problem? why would they put u in adjudication if they ended up approving u without asking for more info? esd makes no sense sometimes lol
Common misconception. Adjudication doesn't always mean there's a problem that requires claimant action. It can simply mean ESD needs to verify information internally or is waiting on employer responses. Many claims go through adjudication and get approved without the claimant ever needing to provide additional documentation.
The real frustration is that they expect US to meet all their deadlines for weekly claims and job search activities, but THEY can take as long as they want with no communication or accountability. It's a completely one-sided system.
Natasha Petrova
After reading your responses, I think your best bet is to get on the phone with an actual agent. They can see things in their system that don't show up in the portal. And since you've already sent multiple secure messages without response, calling is really your only option. I'd try early morning (right when they open) or try the Claimyr service mentioned above. Please update us when you figure out what's going on - this data point might help others facing similar issues.
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Oliver Fischer
•You're right - I need to get an actual person on the phone. I'll try at 8am sharp tomorrow and if that doesn't work, I'll look into the Claimyr option. Thanks everyone for your help! I'll definitely update when I figure this out.
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Oliver Fischer
UPDATE: Finally got through to ESD this morning! Turns out there was a flag on my account because my former employer contested my eligibility (even though I was laid off). The weird thing is this wasn't showing ANYWHERE in my online account. The agent removed the flag, approved all my weeks, and said I should receive payment for everything within 48 hours. She also added a note so my future weekly claims shouldn't have this problem. What a relief!
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Javier Morales
•awesome!! glad u got it fixed!!
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