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i know this sounds weird but try calling right when they open in the morning like 2-3 minutes before 8am. thats how i finally got through after weeks of trying. also my friend had good luck calling the special olympia number instead of the main one, its 360-486-5817 i think
That's actually the employer services line, not for claimants. The correct Olympia direct number is 360-902-9500, but it often routes to the same queue as the main number nowadays.
oh shoot sorry about that! was just trying to help
One more important thing - make sure you're clearly requesting backpay (retroactive benefits) in all your communications. Once your denial is reversed, you're entitled to all weeks you correctly filed claims for, but sometimes you need to specifically request this. Also, for your immediate financial crisis, please consider: 1. Calling 211 for emergency assistance resources 2. Contacting your mortgage company to request hardship forbearance 3. Applying for emergency food assistance (takes about 24-48 hrs for approval) 4. Reaching out to local community action agencies Don't give up on the ESD fight, but also put some effort into stopgap measures to keep things together while you wait. This is a temporary situation, and there are resources designed specifically to help during this type of crisis.
Thank you for this. I called 211 yesterday afternoon and they connected me with an emergency assistance program that might help with my utilities at least. Also applied for food benefits online. Didn't know about hardship forbearance - will call the mortgage company tomorrow. Really appreciate the practical advice while I keep fighting with ESD.
Update: Finally got through to ESD this morning after 3 days of trying! The agent confirmed it was a system error - apparently someone with a similar name (not even the same last name, just similar) had applied for L&I in my county. She cleared the flag while I was on the phone and said my payments should resume with next week's claim. Such a relief! Thanks everyone for your help and suggestions.
Great to hear you got it resolved! Just be sure to keep an eye on your account for the next couple of weeks to make sure the flag doesn't mysteriously reappear. Sometimes these system errors can be persistent.
@user6 I ended up using that Claimyr service someone mentioned earlier. Honestly didn't think it would work, but I was desperate and it actually connected me to an ESD agent in about 30 minutes. Worth it to get this resolved so quickly!
yeah my sister won her appeal but it took 2 months and was super stressful. she had to have a phone hearing and everything. the judge person asked the employer to provide proof she was fired for misconduct and they couldnt show anything so she won. but ya gotta stay on top of it and keep filing claims every week.
Thank you everyone for the helpful advice! I submitted my appeal this morning through eServices and uploaded the suspension email, texts asking about return date, and proof my benefits are still active. I'll keep filing weekly claims and try to stay patient through this process. It helps knowing others have gone through this and won their appeals.
Excellent! One more tip: keep a log of all communications with both your employer and ESD during this time. Note dates, times, who you spoke with, and what was discussed. This can be very helpful during an appeal hearing if the timeline becomes important.
Sigh... welcome to the wonderful world of ESD technical glitches. The eServices loop has been a problem for YEARS and they still haven't fixed it. Classic government efficiency! 🙄 I went through this last year - called for weeks and got nowhere. The regular unemployment line people just told me to call tech support, tech support told me to call the regular line. Round and round we go! Eventually I filed a complaint with my state representative and magically my account was fixed within 48 hours. Funny how that works! If you can't get through on the phone, try that route - sometimes a little political pressure works wonders with these agencies.
That's actually a really good idea about contacting our representative if we can't get this resolved soon. I'll keep that as a backup plan. Did you just call your rep's office or was there a specific way you filed the complaint?
I called and then followed up with an email that included all my contact info and claim details. The key is documenting how many times you've tried to reach ESD with no success. They have staff specifically for helping constituents with government agency problems.
UPDATE: We finally got through to someone at ESD after using the Claimyr service that was recommended! Turns out there was an identity verification hold on my husband's account. Even though he's never filed before, apparently they automatically put these holds on many first-time filers as a fraud prevention measure. The agent was able to send us a secure link to upload his ID documents, and she said the verification usually takes 3-5 business days. She also noted that benefits will be backdated to his eligibility date once approved. For anyone else experiencing the login loop and suspended account issues - it's definitely something only an agent can fix, so don't waste time troubleshooting on your end like we did. The technical support line (855-682-0785) is the right number to call for this specific problem. Thank you all so much for your help! This community has been a lifesaver during a really stressful time.
Glad you got it resolved! Just make sure your husband starts doing his job search activities right away (3 per week) and documenting them, even before the ID verification is complete. He'll need to report those when he starts filing weekly claims.
That's a great reminder, thank you! We'll start tracking his job search activities immediately. Is there a specific format ESD prefers for documenting these, or just date/employer/position/how applied?
Carmen Ruiz
i got a nasty letter once cause i didnt do job searches on a week i worked like 45 hours but still filed!! ESD is so stupid sometimes like why would i look for jobs when im already working that week?? definitely skip filing those weeks
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Mei Wong
This whole unemployment system is RIDICULOUS!! They expect us to job search even when we're working? Make it make sense!!! I went through something similar last month and just decided to skip filing for the week I worked a lot. Didn't have any problems when I started claiming again the following week. The whole system needs an overhaul if you ask me.
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Ethan Clark
•It's actually pretty logical if you think about it. If you're requesting unemployment benefits for a week (by filing a claim), you need to meet ALL requirements. If you know you won't get benefits because you worked too much, just don't file for that week. Simple.
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