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I hope your brother knows that the WA unemployment system is COMPLETELY BROKEN right now. I've been trying to resolve an issue for MONTHS with zero help. They'll probably deny him initially because that's what they do to EVERYONE these days!! And good luck getting anyone on the phone - the whole system is designed to make people give up. I'd tell him to apply but be prepared for a NIGHTMARE experience. And they don't care if you have bills to pay!!
While there can definitely be frustrations with the system, I don't think it's helpful to assume he'll be denied. Many claims with clear-cut eligibility (like termination through no fault of your own) are approved without issues. The key is providing clear documentation and accurately reporting his ability to work within his medical restrictions.
One more thing I wanted to mention - once your brother starts receiving UI benefits, he should connect with WorkSource. They can help him find suitable work within his medical restrictions, and some of their workshops count toward his required job search activities. This can be especially helpful for someone transitioning to a different type of work due to medical limitations.
Just a reminder that when filing by phone you still need to be ready to report any work and earnings for the week, and answer all the eligibility questions truthfully. I got myself in a mess last year because I wasn't prepared with my earnings information when I called and just estimated...ended up with an overpayment notice that took MONTHS to resolve. The phone system doesn't give you much time to think or calculate, so have all your info ready before you call!
One more tip: be sure to complete your 3 job search activities each week before filing your claim. The automated system will ask you to confirm you've done them. New rules in 2025 are pretty strict about this requirement unless you have a formal standby approval from your employer.
The Claims Center number is 800-318-6022. And yeah, the Spanish option worked twice for me! Just be polite about it since they're trying to help Spanish speakers, but most agents are bilingual and can easily switch to English.
just tried that claimyr thing this morning after seeing it here and IT WORKED!!!! talked to an actual person after 2 weeks of trying on my own. my issue isnt fixed yet but at least i got through and they put notes on my account. just wanted to update you guys
Yeah, I check every single day (probably too often honestly). It just shows "Adjudication In Progress" with that pending issue labeled "Employment Separation" but nothing about missing documents or information.
UPDATE: I finally got through to ESD! First, thank you all for your suggestions. I ended up using Claimyr this morning and got connected to a real person in about 30 minutes. Turns out my former employer never responded to ESD's verification request (despite telling me they had). The agent was able to mark it as "employer non-responsive" and said my claim should be processed within 72 hours. She also put a note about hardship due to the mortgage situation. I'll update again when I know more, but wanted to share what worked for me. Also already contacted my state rep's office as backup.
This is excellent news! The "employer non-responsive" status typically allows ESD to proceed with processing based on claimant information after a reasonable time has passed. The 72-hour timeframe is realistic in these situations. Make sure you keep checking your eServices account for any updates or correspondence, and continue filing your weekly claims as normal.
Emma Davis
I was in your exact situation last year. After my hearing, I had to wait almost a month for payment. What ended up working was contacting the Unemployment Law Project - they have advocates who can sometimes intervene with ESD. Also, I found that calling on Wednesday afternoons was somehow better than other times. Less busy for some reason? Hang in there!
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Keisha Johnson
UPDATE: I finally got through using the Claimyr service someone mentioned above! The ESD agent told me my case was flagged for "manual processing" due to the appeal decision, but it hadn't been assigned to anyone yet. She expedited it and said I should see payments within 5-7 business days. She also backfilled all my weekly claims that were in limbo during the appeal process. What a relief! Thanks everyone for your advice.
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Natasha Petrova
•That's great news! Manual processing is common for appeal implementations, but they should have at least had some status update in your eServices account. Glad you were able to get it expedited. Make sure to keep filing your weekly claims while waiting for payment, as those will be processed once your claim is fully reactivated in the system.
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