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To all those having trouble reaching a human at unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/GK1CFuX4p2k
Monica, I am in the same boat! Waiting on a Deputy since April and hearing the be patient frase. I was in the legislative line and things were moving a bit faster, yet since changed to the normal line, most of the time I have to tell the customer service agent what to look for. Most agents don’t even read the in full and provide erroneous info to then be caught in their mistake and simply say “oh yes I see it, sorry you need to be patient they are really behind “ in my case it was the agency who made the mistake and I am the one getting penalized.
To all those having trouble reaching a human at Virginia unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/GK1CFuX4p2k
Ravi Sharma
I just went through this same exact situation two weeks ago! The PIN issue is such a common problem when you register online - it's like their system has this weird gap where online registration doesn't automatically set up the PIN for weekly filing. Here's what worked for me: I called (866) 832-2363 at exactly 8:00 AM (literally set my alarm for 7:55 AM) and got through in about 40 minutes. Have your SSN and the confirmation number from your online registration email ready - they'll ask for both right away. The rep activated my PIN immediately and I was able to file my weekly claim the same day. I know it's super frustrating having to call after doing everything online, but it's really just this one-time hurdle. Once you get your PIN, the weekly filing process is actually pretty smooth. Don't get discouraged - you're so close to getting this sorted out! 💪
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Ethan Wilson
•Thanks for sharing your experience, Ravi! This whole thread has been so helpful for understanding this frustrating PIN issue. I'm definitely going to follow your strategy - setting an alarm for 7:55 AM to call right at 8:00 is smart. It's crazy that so many of us have run into this same problem with online registration not automatically setting up the PIN. At least now I know exactly what to expect and what documents to have ready. Really appreciate you taking the time to share the step-by-step process!
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Mei Liu
I just went through this exact same issue a couple weeks ago! It's so frustrating that their online system doesn't automatically generate the PIN - seems like such a basic oversight. Here's what finally worked for me: I called the VEC number (866) 832-2363 at exactly 8:00 AM when they open. I actually called from my car in the parking lot at work so I wouldn't miss the call when they picked up. Waited about 50 minutes but got through to a really helpful rep. She just needed my SSN and the confirmation number from my online registration email, then activated my PIN right there on the spot. I was able to file my weekly claim that same afternoon! The key is definitely calling right when they open - I tried calling later in the day a few times and either couldn't get through or waited for hours. It's a pain that we have to call after doing everything online, but at least it's a one-time thing. Once you get past this, the weekly filing is actually pretty easy. Good luck!
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