@Ethan Brown I just wanted to add one more tip that helped me when I went through this last month - if you have the Connect EBT mobile app installed, try checking if there's a "forgot security questions" option in the app before calling. Some states have added this feature recently and it might save you the phone call entirely! I was able to reset mine through the app by verifying with my SSN and a text message code. But if that doesn't work, definitely follow all the great phone advice everyone has shared here. Also, once you get back in, consider setting up fingerprint or face ID login if your phone supports it - makes future logins so much easier! Hope you get this sorted out quickly! 🤞

I just want to echo what everyone else has said - this community is absolutely amazing! @Ethan Brown you've gotten such comprehensive advice here. I went through the exact same thing about 6 weeks ago and it was really stressful at first, but the process ended up being much smoother than I expected. One small tip I'd add: when you call, have a backup phone ready just in case your main phone dies or the call drops. I learned this the hard way when my phone battery died right in the middle of setting up my new security questions and I had to start the whole process over again! Also, if you're someone who gets anxious during phone calls (like me), it might help to practice explaining your situation beforehand. Something like "Hi, I'm locked out of my EBT account because I can't remember my security question answers and I need to reset them." Having that ready helped me feel more confident when I actually got through to someone. You've got this! With all the amazing advice here, you're definitely going to get back into your account soon. This thread should honestly be bookmarked as the definitive guide for EBT security question issues! 🙏

I had this exact same problem a few weeks ago! What a nightmare, right? I ended up having to call the customer service line multiple times before I finally got through. Here's what I learned: definitely call right when they open at 8 AM like others have mentioned, but also have your EBT card physically in front of you when you call. They asked me for the card number, expiration date, and the 3-digit code on the back along with all my personal info. They were able to reset my security questions after verifying everything, and it only took about 10 minutes once I got connected. The rep also told me to write down my new security question answers somewhere safe this time - lesson learned! Hang in there, you'll get it sorted out soon! 💪

I just went through this same situation last month and it was so stressful! Here's what worked for me: I called the EBT customer service line at exactly 8:00 AM on a Tuesday morning and got through in about 15 minutes. The rep was super helpful once I got connected. They asked me to verify my full name, date of birth, SSN, current address, and my EBT card number. They also asked about a recent transaction - I remembered buying groceries at Walmart for about $75 the week before, and that was enough. The whole process of resetting my security questions took maybe 10 minutes once they verified my identity. Make sure to write down your new answers this time! I learned my lesson and now keep them in a secure note on my phone. You've got this - just be patient with the wait time and have all your info ready. Good luck! 🤞

I actually had success getting through by calling during lunch hours (around 12-1 PM) when most people aren't calling. Also, if you have a smartphone, try downloading the ebtEDGE mobile app - sometimes you can manage your PIN through there without having to call at all. I know it's frustrating when you need your benefits and can't access them. Another tip: if you're still stuck, try reaching out to your local food stamp office directly - they might be able to help reset your PIN or at least give you a direct number that has shorter wait times.

I had this same issue a few months ago and it was so stressful! What finally worked for me was calling the EBT customer service line at 1-888-356-3281 and when the automated system asks what you're calling about, say "speak to representative" instead of going through the menu options. It bypasses some of the wait time. When I got through, the rep was actually really helpful and walked me through the whole PIN reset process. They just needed to verify my identity with my SSN, birthdate, and the last transaction I made. The whole thing took maybe 10 minutes once I got someone on the line. Also, I learned that if your PIN gets locked 3 times, you have to wait 24 hours before trying again, so don't keep entering wrong PINs! Hope this helps and you get it sorted out soon!

This is why I always transfer my benefits to my bank account as soon as they hit. Easier to dispute fraud with a bank than deal with EBT customer service imho.

So sorry this happened to you! 😔 I went through the exact same thing a few months ago. Here's what worked for me: 1. Call the EBT fraud hotline immediately (not just regular customer service) - they have a separate line for fraud cases 2. Ask them to put a "fraud alert" on your account while they investigate 3. Request emergency replacement benefits - they can sometimes issue these within 24-48 hours for fraud cases 4. File a police report online if your local PD allows it (saves time) 5. Document EVERYTHING - take screenshots of your transaction history, write down case numbers, etc. The whole process took about 2 weeks for me, but I got every penny back. Also, they'll send you a new card with a new number automatically. Hang in there - the system does work, it's just slow! 🙏