Social Security retirement application stuck in step 2 for 3 months - no payment received
I filed for my retirement benefits through SSA.gov on November 15th, 2025 with a January 2026 start date. My online status immediately updated the next day saying: "We started step 2 of 3 of the review process for your application. A representative in TACOMA WASHINGTON started reviewing your application on Nov 16, 2025. For most people this review takes 30 days." It's been almost 3 months now, and I'm still stuck at step 2! According to my benefit start date, I should have received my first payment today (April 10th), but nothing's hit my account. I've called the SSA office multiple times over the past month, but each time they just tell me "it's still processing" with zero additional information. I'm starting to get anxious since I've budgeted around receiving these payments. Is it normal for applications to be stuck in processing this long? Has anyone else experienced significant delays recently? Any advice on how to get more information would be greatly appreciated!
20 comments
Ally Tailer
My application took 7 weeks to process back in October, which I thought was long, but 3 months is ridiculous!!! Have you tried going IN PERSON to your local SSA office?? Sometimes they can see more details than they tell you over the phone. The system is BROKEN right now with all the baby boomers retiring. I heard they're SEVERELY understaffed in the processing centers.
0 coins
Callum Savage
•I haven't tried going in person yet. The closest office is about 45 minutes away, and I wasn't sure if it would make a difference. I'll try to schedule an appointment. Thanks for the suggestion!
0 coins
Aliyah Debovski
OMG I'm in almost the exact same situation! Applied in late October for a December start date. My application has also been stuck in step 2 for months, and I haven't received a penny either. I've called multiple times but keep getting the runaround. One rep told me there's a huge backlog due to staffing shortages. Another said something about my earnings record needing verification. It's so frustrating not knowing what's happening!
0 coins
Miranda Singer
•Just to clarify, both of you should know that SSA pays benefits in the month following the month they're due. So January benefits are paid in February, etc. But that still doesn't explain a 3-month delay in processing. The standard processing time has increased lately but shouldn't exceed 6-8 weeks for straightforward retirement claims.
0 coins
Cass Green
My brother had his application stuck for 2 months then suddenly it went thru and he got backpay for all the months he missed. Maybe thats what will happen to u. Did u have any complications like worked for federal govt or railroad? Those take longer I heard
0 coins
Callum Savage
•No, I had a pretty standard work history - 35+ years in the private sector. Nothing complicated that should cause delays. I'm hoping it resolves soon with backpay like your brother's did!
0 coins
Miranda Singer
The delay you're experiencing is longer than normal, but unfortunately not unheard of lately. A few things to check: 1. Verify your earnings record is complete on your my Social Security account 2. Check if you received any notices by mail (sometimes they send letters requesting additional information without updating the online status) 3. If you worked for any non-covered employers (some government positions), this can add verification time If your application is truly stuck, you might need to request a critical case designation. SSA can expedite processing if you're experiencing financial hardship due to the delay. You'd need to explicitly request this when you call.
0 coins
Callum Savage
•Thanks for the detailed response. I've checked my earnings record and everything looks accurate. I haven't received any notices requesting additional info. I'll definitely ask about the critical case designation when I call next - I didn't know that was an option!
0 coins
Finley Garrett
have u tried checking ur bank account? sometimes they dont update the website but the money goes thru anyway. my status never changed from processing but i got paid anyway lol
0 coins
Callum Savage
•I've been checking my bank account daily - nothing from SSA has shown up yet. That would've been a nice surprise though!
0 coins
Madison Tipne
I had a similar frustrating experience trying to reach SSA about my delayed retirement application a few months ago. After dozens of failed calls and hours on hold, I finally used Claimyr (claimyr.com) to get through to a real person. They basically hold your place in line so you don't have to wait on hold. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU When I finally got through, I found out my application had been flagged for additional review because I had worked overseas for a few years. They needed additional verification that never showed up in my online portal. Once I provided what they needed, my benefits started within 2 weeks.
0 coins
Aliyah Debovski
•Thanks for mentioning this service! I've been trying to get through to a real person for weeks with no luck. I'll check this out because I'm desperate for some actual answers about my application.
0 coins
Holly Lascelles
Check if you set up direct deposit correctly. I had a similar situation where my status was stuck, but the issue was actually that they had my routing number wrong. I only found out when I finally got someone on the phone who actually looked into my case details. Also make sure they have your correct mailing address in case they're trying to send you physical letters with requests for information.
0 coins
Callum Savage
•I double-checked my direct deposit info and it's all correct. Good suggestion though - it would be awful to have the money sent to the wrong account or returned because of a typo!
0 coins
Ally Tailer
Has anyone else noticed that applications submitted right before the COLA announcement seem to take longer?? I wonder if they're delaying yours because of the 2026 COLA adjustment! My friend applied in December instead of November and hers went through in just 3 weeks!
0 coins
Miranda Singer
•That's not accurate. The COLA (Cost-of-Living Adjustment) doesn't affect application processing times. COLA is applied to all benefits regardless of when you applied. Processing times vary based on workload, staffing, and the complexity of individual cases, not the timing relative to COLA announcements.
0 coins
Aliyah Debovski
Update on my situation: I FINALLY got through to someone helpful! Turns out my application was sitting in the queue because they were trying to verify my last employer's information, but they never told me they needed this verification! Once I provided it, my application moved to step 3 within 48 hours. Maybe something similar is happening with yours?
0 coins
Callum Savage
•That's great news for you! I'll definitely ask if they're waiting on some specific verification from me when I call next. It's so frustrating that they don't tell us what's causing the delay.
0 coins
Miranda Singer
Since you've already waited three months, I'd recommend taking these steps: 1. Request to speak with a supervisor when you call the 800 number - they have more authority to investigate 2. Ask specifically about whether your claim has been assigned to a claims specialist. If it has, request their direct number 3. If going to your local office, bring ID, your Social Security card, bank information, and any correspondence you've received about your application 4. Request written documentation of your application status to have a record By law, your benefits must be paid retroactively from your entitlement date once approved, including any delayed months.
0 coins
Callum Savage
•Thank you! This is extremely helpful. I'll follow these steps exactly. It's reassuring to know I'll receive retroactive payments once it's finally approved.
0 coins