Social Security asking for pension COLA info - how to report this change?
I just got an email from SSA saying I need to report any changes to my pension amount. The only change was the standard COLA increase (went up about 3.1% this year). Do I really need to report this? And if so, HOW exactly am I supposed to get this info to them? The email doesn't give clear instructions, and last time I called I waited for 2 hours before giving up. My local office is always packed when I try to go there. Has anyone dealt with this pension reporting requirement before?
14 comments


Dylan Hughes
yep they need to know the COLA change. i went thru this last yr. if ur pension affects ur SS (like with WEP or GPO) they need to know the new amount. I think u can upload the info to mysocialsecurity acct online or mail a copy of ur pension statement to local office.
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Fatima Al-Sayed
•Thanks, but I can't find where to upload it on the MySocialSecurity site. I've been clicking around for 30 minutes! And mailing it... how do I know they'll actually receive it? I don't trust regular mail for something this important.
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NightOwl42
Yes, you are required to report any changes to your pension amount, including COLA increases. This is because your Social Security benefit may be subject to the Windfall Elimination Provision (WEP) or Government Pension Offset (GPO) depending on your situation. You have several options to report this: 1. Upload a copy of your updated pension statement through your MySocialSecurity account (look for the "Message Center" or "Report a Change" section) 2. Fax the information to your local office with your Social Security number clearly marked 3. Mail it to your local office with a cover letter explaining it's a pension COLA update 4. Schedule an appointment for a phone call through the SSA website rather than waiting on hold If you don't report the change, it could potentially result in an overpayment that you'd have to pay back later.
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Sofia Rodriguez
•Is this true even for tiny COLA increases??? My pension only went up like $47/month this year. Seems like a lot of hassle for such a small amount!!! The SSA is so frustrating!!
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Dmitry Ivanov
I had the exact same issue last month!! I ended up just mailing a copy of my updated pension statement to my local office with a note explaining it was just the annual COLA increase. Haven't heard anything back yet so I assume it's fine? 🤷♂️
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Fatima Al-Sayed
•Did you send it certified mail or regular? I'm worried they'll lose it and then come after me later saying I never reported it. This whole system is maddening.
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Ava Thompson
I went through this EXACT headache last year with my police pension COLA. Trying to get through to SSA was IMPOSSIBLE!!! Called literally 37 times over 3 days and either got disconnected or was on hold forever. Complete nightmare!!!! Finally I used this service called Claimyr (claimyr.com) that got me through to an actual agent in about 20 minutes. They have a demo video at https://youtu.be/Z-BRbJw3puU showing how it works. The agent confirmed I could just fax the updated pension statement to my local office with my SSN and a note explaining it was a COLA increase. Saved me so much frustration!
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Fatima Al-Sayed
•Thank you, I'll check out that service. At this point I'd try anything to actually speak with a real person! Did they give you confirmation when they received your fax?
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Miguel Herrera
This is a common reporting requirement if your Social Security benefits are affected by either the Windfall Elimination Provision (WEP) or Government Pension Offset (GPO). The most accurate method is to call and report the change, but I understand the frustration with wait times. If your MySocialSecurity account doesn't show an option to report pension changes (they've been updating the interface), you can use the general message feature to report the change. Include your updated pension amount, the date of change, and that it was a COLA increase. Alternatively, you can mail documentation to your local office, but I recommend sending it certified mail with return receipt requested so you have proof of delivery. If your pension COLA was less than 5%, some agents might tell you it's not significant enough to affect your benefits, but technically any change should be reported.
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Zainab Ali
•my brother in law didnt report his pension cola for 3 years and got hit with a $6200 overpayment notice! definitely report it even if its small
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Fatima Al-Sayed
Thanks everyone for the advice. I tried that Claimyr service mentioned above and actually got through to SSA this morning! The agent said for my situation (I'm affected by WEP), I need to send a copy of my updated pension statement showing both the previous amount and new amount after COLA. She said I could either upload it through my MySocialSecurity Message Center (she walked me through where to find it) or fax it to my local office. She also made a note in my file that I called about this. Feeling much better now that I know what to do!
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NightOwl42
•Glad you got the information you needed! It's always best to document these interactions. I suggest uploading through the Message Center as it creates an automatic record in their system. Make sure to keep a copy of the statement you submit just in case there are any questions later.
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Zainab Omar
Great to hear you got through and got clear instructions! For others reading this thread, I want to emphasize what @NightOwl42 said about keeping copies. I've been dealing with SSA for years and documentation is EVERYTHING. When you upload through the Message Center, take a screenshot showing it was successfully submitted. If you fax, keep the transmission report. And always note down the date, time, and name of any agent you speak with. SSA's record-keeping isn't perfect, so having your own paper trail can save you major headaches down the road if there are any disputes later.
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Mia Roberts
•This is such valuable advice! I'm new to dealing with SSA and pension reporting, but already learning that keeping detailed records is crucial. Quick question - when you take a screenshot of the Message Center upload, do you also need to save the actual confirmation number or receipt that shows up? And how long should we keep these records? I want to make sure I'm covering all my bases from the start rather than scrambling later like I've been doing with this COLA situation.
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