SSI redetermination phone review for my brother - what questions will Social Security ask me as his payee?
I've been my brother's legal guardian and representative payee for his SSI benefits for about 2 years now. SSA just scheduled a phone redetermination review for next month, and I'm honestly pretty anxious about it. I don't think we've had one since I became his payee, so I have NO idea what to expect. What kinds of questions will they ask? Do I need to gather specific documents beforehand? Will they be checking how I've spent his SSI money? My brother has intellectual disabilities and lives with me, if that matters for what they might ask. Anyone been through one of these redetermination reviews recently?
40 comments


Aaron Lee
I've been through several redetermination interviews as my son's representative payee. They'll mainly ask about your brother's living situation, income, resources, and how his SSI funds are being used. Have ready: - Bank statements for his accounts - Rent receipts if he contributes to household expenses - Documentation of any other income he receives - Medical expense receipts if significant - Information about any assets he owns (car, property, etc.) Since he lives with you, they'll ask about household expenses and how they're shared. They'll verify his living arrangement hasn't changed and confirm he still needs a representative payee. They might also ask about any work activity, even volunteer work.
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Alexis Robinson
•Thank you! This helps so much. I just checked and I do have most of his bank statements but I'm missing the last 2 months. Should I request those ASAP? And do they need to see my bank statements too, or just his? Also, do they usually ask why he doesn't work at all? (He really isn't capable of working even part-time due to his condition.
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Chloe Mitchell
they dont ask much just basic stuff. i had one last yr for my daughter. make sure u know how much rent utilities food costs are. they want to know how the money is spent. its no big deal really
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Alexis Robinson
•Thanks! That's a relief. Do you remember about how long the call took? I'm trying to plan my day around it.
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Michael Adams
Get your documents organized NOW - don't wait! I help manage my niece's SSI and they went through everything with a fine-tooth comb during our redetermination. Have ALL bank statements (12 months is safe), receipts for major purchases, and a clear breakdown of how you allocate his SSI funds for food, shelter, personal items, etc. They specifically asked us about: - Every deposit in her account (even small birthday gifts!) - Any resources/assets over $2,000 - Whether she receives food or shelter from anyone else - How we document his expenses (they love seeing a simple spreadsheet) - Any changes in living arrangement Be ready to explain EXACTLY how you split household expenses. They may ask very detailed questions about this since he lives with you.
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Natalie Wang
•OMG they ask about birthday gifts too?? That's ridiculous! My brother gets a check from our aunt every Christmas for $50. Do I seriously need to report that??? The government needs to stop harassing disabled people over every penny!
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Noah Torres
Been a rep payee for my brother for 9 years. These redeterminations are STRESSFUL the first time but honestly get easier. One thing nobody mentioned - if your brother has had ANY medical procedures or hospitalizations since becoming eligible, have those dates handy. They sometimes ask about medical status even though that's technically for continuing disability reviews, not redeterminations. Also, they'll definitely ask if he has resources over $2,000. This includes checking/savings, cash on hand, vehicles, life insurance with cash value, etc. If he ever gets close to that limit, they'll want to know how you manage it. Don't stress too much though - as long as you're using his benefits appropriately and can explain how, it's usually pretty straightforward.
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Alexis Robinson
•Thank you! He hasn't been hospitalized, but he does see a specialist every 6 months. I'll make sure I have those dates. Is it a problem if his bank account sometimes goes over $2,000 briefly when I deposit his check before paying his expenses? It usually drops back down within a day or two.
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Samantha Hall
My husband just did our son's redetermination last month. They called exactly on time and it took about 25 minutes. They just confirmed his address hadn't changed and asked the same questions that were on the original application basically. Oh and they put us on hold like 4 times lol. So don't worry if that happens.
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Michael Adams
To answer your question about the account going over $2,000 briefly - YES, that could potentially be a problem. Even if it's only for a day or two before bills are paid, if they check his resources on that specific day and see over $2,000, it can trigger an overpayment issue. Many representative payees set up two accounts - one where the SSI is deposited and immediately transferred to a spending account, keeping the main account under $2,000 at all times. Or consider paying some bills right before the deposit hits.
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Alexis Robinson
•I had no idea this could be an issue! Thank you so much for explaining. I'll start transferring money out right away when the deposit hits. Is there any grace period at all, or is it literally the moment it goes over $2,000?
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Ryan Young
I've been trying to reach SSA about my own redetermination for WEEKS and keep getting disconnected or waiting on hold forever!! Super frustrating trying to get anyone on the phone these days. Good luck with your interview, hopefully they actually call when they say they will!
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Noah Torres
•You should check out claimyr.com - I used their service last month when I needed to talk to someone at SSA about a payment issue. They hold your place in line and call you when an agent is available. Saved me hours of waiting on hold. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU Completely worth it when you're dealing with something important and can't spend all day on hold.
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Chloe Mitchell
mine took like 45 min with my daughter. they just wanted to no where she lived and if she got any other money and stuff. they might ask about his disability too but don't worry to much
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Aaron Lee
Regarding your question about bank statements - yes, you should request the missing statements right away. Generally, they only need to see your brother's accounts, not yours, UNLESS you have a joint account. If you have a joint account where his SSI goes, they'll want to see that statement but won't be concerned with your personal separate accounts. As for explaining why he doesn't work - they may ask about this, but it's perfectly acceptable to explain his limitations. Just be honest about his condition. They're mainly checking that his situation hasn't changed significantly from when he was approved for benefits.
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Alexis Robinson
•Thank you for clarifying! I've kept his funds completely separate in his own account, so that's good to know they won't need to see my personal accounts. I'll call the bank tomorrow about getting those missing statements.
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Natalie Wang
I had a TERRIBLE experience with my last redetermination! The SSA worker was rude and kept implying I was misusing my daughter's funds because I couldn't find a receipt from 8 months ago for a medical expense. They threatened to report me for misuse of funds over a $43 doctor's office copay! RIDICULOUS! Make sure you document EVERYTHING and keep EVERY receipt because they treat us like criminals! The whole system is designed to catch disabled people in gotcha moments so they can cut benefits. Sorry, but I'm still angry about how we were treated.
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Michael Adams
•I'm sorry you had that experience, but I don't think that's typical. I've been through 4 redeterminations and while they're thorough, I've never been treated disrespectfully. Most SSA workers understand they're dealing with vulnerable populations. It's important to be prepared, but I don't think the OP should expect to be treated like a criminal.
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Sophia Clark
hey my sons redetermination was last week! they asked bout his bank account, if he got food stamps, if he had a job, and bout his medications. super easy took like 20min
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Ravi Malhotra
I've been a representative payee for my disabled son for 5 years and have been through several redeterminations. Here's what helped me prepare: Create a simple one-page summary showing: - Monthly SSI amount received - How it's allocated (rent, food, personal care, medical, etc.) - His living situation and any changes - List of his accounts and current balances They typically ask about work activity, other income sources, living arrangements, and resource limits. Since your brother has intellectual disabilities, they'll likely ask if his condition has changed and confirm he still needs a payee. The key is being organized and honest. They're not trying to trick you - they just need to verify eligibility continues. Most interviews are straightforward if you can show the funds are being used appropriately for his needs. Don't let the horror stories scare you too much. While it's good to be prepared, most redeterminations go smoothly when you have your documentation ready.
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Genevieve Cavalier
I went through my first redetermination as a rep payee for my sister last year and was terrified beforehand! But it really wasn't as scary as I expected. The SSA worker was professional and just went through their checklist methodically. A few tips that helped me: - Have a calculator handy - they might ask you to add up monthly expenses on the spot - Know his exact monthly benefit amount - If he gets any other benefits (like SNAP/food stamps), have those details ready - They asked me specifically about any money he keeps as "spending money" vs. what goes to necessities The call lasted about 35 minutes for us. They did ask why my sister doesn't work, but I just explained her limitations and they moved on quickly. Since your brother has intellectual disabilities and you're his legal guardian, they'll likely just want to confirm his situation is stable. You've got this! The fact that you're asking these questions shows you're a responsible payee.
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Melody Miles
•This is really reassuring to hear from someone who was in the same situation! I've been losing sleep over this honestly. Having a calculator ready is a great tip - I hadn't thought of that. Can I ask, when they asked about spending money, did they want specific amounts or just a general idea of how much he keeps for personal expenses? I try to make sure my brother has a little pocket money each month but I'm not sure if there's a "right" amount they expect.
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Josef Tearle
I just went through this exact situation with my mom's redetermination 3 months ago! As someone new to being a rep payee, I was absolutely panicking beforehand but it turned out fine. The biggest thing that helped was organizing everything into folders beforehand: - Bank statements (I had 6 months worth) - A simple monthly budget breakdown showing rent, groceries, utilities, medical expenses - List of any assets/resources - Documentation of his disability status They asked standard questions about living arrangements, other income, work activity, and how the SSI funds are used. Since your brother lives with you, be ready to explain how you split household costs fairly. They might ask specifics like "How much does he contribute to rent?" or "What's his share of the grocery bill?" The interviewer was actually quite understanding when I explained my mom's cognitive limitations. They just want to verify he still qualifies and that funds are being used appropriately for his care and needs. One thing I wish I'd known - have pen and paper ready because they might give you reference numbers or ask you to write down follow-up requirements during the call.
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Natasha Kuznetsova
•This is incredibly helpful, thank you! I love the idea of organizing everything into folders - that sounds so much more manageable than having papers scattered everywhere. Quick question about the household cost splitting - do they expect an exact mathematical breakdown, or is it okay to say something like "he pays his fair share based on his income"? I've been keeping it pretty informal since it's just the two of us, but now I'm worried that might not be detailed enough for them.
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Julian Paolo
I've been a representative payee for my aunt for about 3 years and just had our second redetermination last month. Here's what I learned that might help you: They'll definitely ask about the $2,000 resource limit - not just bank accounts, but also any cash he keeps at home, prepaid cards, or savings bonds. I keep a simple spreadsheet tracking his account balance daily to make sure we never hit that limit. For the household expense question, they wanted more detail than I expected. I had to break down things like: his portion of rent ($X), groceries ($X), utilities ($X), etc. They asked how I determined what was "fair" - I explained I calculated it based on the number of people in the household and his ability to pay. One thing that caught me off guard - they asked if he ever lends money to anyone or if anyone owes him money. Apparently even small loans to family members can count as resources. The whole call took about 40 minutes, but the agent was patient when I needed to look things up. Don't worry too much - sounds like you're already being a responsible payee by asking these questions ahead of time!
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Max Knight
•Thank you for mentioning the loans thing - I never would have thought about that! My brother sometimes gives our neighbor's kid $10 here and there for helping him with groceries, and the kid is terrible about paying it back. Should I make sure he gets that money back before the interview, or is $10-20 not something they'd care about? Also, your spreadsheet idea for tracking the $2,000 limit sounds really smart - do you use any particular app or just Excel? I'm definitely going to start doing that after reading all these responses about how strict they are about that limit!
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Jacob Smithson
As someone who's been through multiple redeterminations as a rep payee, I wanted to add that they'll likely ask about your brother's daily routine and level of independence. Since he has intellectual disabilities, be prepared to explain what tasks he can/cannot do independently and how that affects his need for a representative payee. They may also ask about any services he receives - like day programs, vocational rehabilitation, or case management services. Having contact info for his caseworkers or service providers handy can be helpful if they want to verify anything. One more thing - if your brother receives any in-kind support (like free meals at a community center or transportation assistance), they might ask about that too since it can affect his SSI calculation. But don't stress too much about minor things - they're mainly looking for significant changes in his situation. The interview really is more routine than scary once you get through your first one. Good luck!
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Miguel Castro
•This is such a comprehensive overview - thank you! You're absolutely right about them asking about daily routines and independence levels. I should probably write down some specific examples of tasks my brother needs help with so I don't blank out during the interview. He does attend a day program twice a week, so I'll make sure I have their contact information ready. It's reassuring to know that these interviews become more routine after the first one. All of these responses have been incredibly helpful in preparing me for what to expect!
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Ryder Greene
I'm a newer rep payee and just wanted to say how helpful this thread has been! I'm scheduled for my first redetermination next month for my adult son and was feeling really overwhelmed. Reading everyone's experiences has given me a much clearer picture of what to expect. One question I haven't seen addressed - do they ever ask to speak directly to the beneficiary during the call? My son has autism and limited verbal communication, so I'm wondering if I should prepare him for the possibility of them asking him questions directly, or if they typically just work with the rep payee throughout the entire interview. Also, for those who mentioned keeping spreadsheets and detailed records - do you think it's worth creating a simple "cheat sheet" with key numbers and dates that I can reference quickly during the call? I tend to get flustered on important phone calls and don't want to stumble over basic information about his benefits or living situation. Thanks again to everyone who shared their experiences - you've made this so much less intimidating!
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Ravi Gupta
•Great questions! In my experience, they typically work exclusively with the rep payee during redetermination calls and don't usually ask to speak with the beneficiary directly. Since your son has autism and limited verbal communication, they'll likely understand that you handle all communications on his behalf - that's exactly why you're the representative payee! A cheat sheet is absolutely worth creating! I wish I'd done that for my first redetermination. I'd suggest including: his monthly SSI amount, account numbers, current balance, monthly expenses breakdown, and key dates (when benefits started, last address change, etc.). Having everything written down really helps when you're nervous on the call. You're already doing great by preparing ahead of time. The fact that you're thinking through these details shows you're a responsible payee. The interview will go much smoother than you expect!
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Natalie Adams
I just wanted to thank everyone who contributed to this thread! As someone who's been putting off learning about what to expect during redeterminations, this has been incredibly educational. The level of detail you all provided - from organizing documents in folders to tracking the $2,000 limit with spreadsheets to preparing cheat sheets - shows how much you all care about doing right by your family members. It's really reassuring to see such a supportive community here. I'm not scheduled for a redetermination yet, but I'm definitely going to start implementing some of these organizational strategies now rather than scrambling later. The tip about keeping daily balance tracking to avoid the $2,000 resource limit seems especially important - I had no idea temporary overages could be problematic. For anyone else reading this thread who might be anxious about their first redetermination, it sounds like being prepared and honest are the keys to success. You've all made what seemed like a scary bureaucratic process feel much more manageable.
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Javier Mendoza
•This thread has been such a lifesaver! I'm also new to being a rep payee (just started 6 months ago for my disabled sister) and have been dreading the inevitable redetermination call. Reading everyone's detailed experiences has transformed my anxiety into actionable preparation steps. I especially appreciate the practical tips like keeping a calculator handy and creating that cheat sheet with key numbers. The resource limit tracking with spreadsheets is brilliant - I'm definitely starting that this week. It's clear that organization and documentation are absolutely crucial. What strikes me most is how supportive everyone has been in sharing their real experiences, both good and challenging. It helps to know that while the process can feel overwhelming at first, it becomes much more routine once you know what to expect. Thank you all for taking the time to help newcomers like us navigate this system!
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Zara Shah
I'm also a newer rep payee (about 8 months for my adult daughter with cerebral palsy) and haven't had my first redetermination yet, but this thread has been incredibly helpful! One thing I wanted to add that might help others - I started using a simple notebook to track all of her expenses by category each month. Nothing fancy, just columns for rent, groceries, medical, personal care, etc. It's made it so much easier to see patterns in spending and I think it'll be really helpful when they ask about how her SSI is being used. Also, reading about the $2,000 resource limit being so strictly enforced has been eye-opening. I had been letting her account build up a bit as a "safety net" but now I realize that could actually cause problems. I'm going to start moving excess funds to a special needs trust that her lawyer set up. Thank you to everyone who shared their experiences - you've probably saved me from making some costly mistakes! It's so reassuring to know there are other families going through the same challenges.
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Isabella Costa
•The notebook tracking system you mentioned is such a smart approach! I wish I had thought of that when I first started as a rep payee. Having those monthly categories clearly laid out will definitely make the redetermination interview much smoother - you'll be able to quickly reference exactly how funds are being allocated. Your point about the special needs trust is really important too. A lot of new rep payees don't realize how strict that $2,000 limit actually is until it's almost too late. Moving excess funds to a properly structured trust is exactly the right move to protect her benefits while still building some financial security. It sounds like you're being incredibly thoughtful about managing her benefits. The fact that you're thinking about these details and implementing good systems now, before your first redetermination, shows you're going to do great when that time comes. Your daughter is lucky to have someone who's so proactive about understanding the rules and staying organized!
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Ellie Simpson
I've been a representative payee for my nephew for about 18 months now and had my first redetermination interview about 6 months ago. Reading through all these responses brings back memories of how nervous I was beforehand! A few additional tips that helped me during the actual call: - They asked for his Social Security number right at the beginning to verify his identity, so have that handy - When they asked about household expenses, I found it helpful to think in terms of "his fair share" rather than exact dollar amounts - like "he pays about 1/3 of the rent since there are 3 adults in the household" - They did ask if he had any burial funds or life insurance policies, which I hadn't thought to prepare for - Keep a glass of water nearby - I got really dry mouth from nerves and talking for 30+ minutes straight! The agent was actually quite patient when I needed to look up information or do quick calculations. They seem to understand that we're not professional accountants, just family members trying to do right by our loved ones. One thing that really put me at ease was realizing that they're not trying to "catch" you doing something wrong - they just need to verify that the benefits are still appropriate and being used correctly. As long as you're honest and can show the money is going toward his legitimate needs, you'll be fine. You're already ahead of the game by asking these questions and preparing in advance. The interview will go much smoother than you expect!
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QuantumQuester
•Thank you so much for these practical tips! The detail about having his Social Security number ready right at the start is something I definitely wouldn't have thought of - I would have been scrambling to find it. And I love your approach of thinking in terms of "fair share" rather than exact dollar amounts for household expenses. That feels much more natural and honest than trying to calculate everything down to the penny. The burial funds and life insurance question is another thing I hadn't considered - I'll need to check if my brother has any small policies through work or anything like that. Your point about keeping water nearby made me smile - I definitely get nervous on important calls too! It's really reassuring to hear that the agents understand we're just family members doing our best, not professional financial managers. I keep worrying they'll expect me to have everything perfectly documented like some kind of accounting expert. Knowing they're patient when you need to look things up takes a lot of pressure off. Thank you for sharing your experience - it's exactly the kind of real-world insight I needed to feel more confident about this process!
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Paolo Moretti
I'm scheduled for my first redetermination call as a rep payee for my mom next week, and this entire thread has been absolutely invaluable! Thank you to everyone who shared their experiences - I went from panicking about the unknown to feeling actually prepared. I've created my cheat sheet with all the key numbers, organized bank statements into folders, and even started that daily balance tracking spreadsheet to avoid the $2,000 issue going forward. The tip about having water nearby and expecting to be put on hold multiple times is exactly the kind of practical advice I needed. One quick question - for those who mentioned they ask about burial funds, does this include small amounts set aside informally for final expenses, or are they only asking about formal burial insurance policies? My mom has about $800 in a separate savings account that we've been slowly building for eventual funeral costs, and I want to make sure I report this correctly if they ask. Again, thank you all for turning what felt like an intimidating bureaucratic process into something manageable. This community is amazing!
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Sofia Morales
•Great question about the burial funds! From what I understand, they're asking about any money specifically designated for burial/funeral expenses, whether it's formal insurance policies or informal savings like what you described. That $800 you've set aside would likely count as a resource toward the $2,000 limit unless it's in a properly designated burial fund account. I'd suggest being upfront about it during the call and asking the agent how it should be classified. Some states allow up to $1,500 in designated burial funds that don't count against the resource limit, but the rules can be specific about how these funds need to be held or documented. It's awesome that you've gotten so organized based on everyone's advice here! Having that cheat sheet and tracking system in place will make such a difference. You're going to do great on your call next week. The fact that you're thinking through these details ahead of time shows you're being a really responsible payee for your mom.
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Leila Haddad
As someone who's been through this process as a rep payee for my disabled brother, I can definitely understand your anxiety! The key things they'll focus on are pretty straightforward: his living situation, how the SSI funds are being used, any changes in his condition or circumstances, and verifying he still needs a representative payee. Since he lives with you, be ready to explain how household expenses are shared - they'll want to understand his contribution to rent, utilities, groceries, etc. It doesn't need to be perfectly calculated to the penny, but having a general breakdown helps (like "he covers about 1/3 of household costs" or whatever is fair based on your situation). Have his bank statements ready (at least 3-6 months), know his current account balance, and be able to explain any larger purchases or deposits. The $2,000 resource limit is strictly enforced, so if he ever gets close to that amount, make sure you can explain how you manage it. They'll also ask about any work activity (even volunteer work), other income sources, medical appointments, and whether his disability status has changed. Since he has intellectual disabilities, they'll likely just confirm he still requires assistance managing his benefits. The whole call usually takes 20-45 minutes. Most agents are professional and understand they're working with families doing their best. Just be honest and organized - you've clearly got his best interests at heart!
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Ella Russell
•This is such a helpful summary of what to expect! I really appreciate you breaking down the key areas they focus on. The timeline of 20-45 minutes gives me a good sense of how to plan my day around the call too. Your point about not needing penny-perfect calculations for household expenses is reassuring - I've been stressing about whether my informal approach to splitting costs would be acceptable, but it sounds like they're looking for reasonableness rather than accounting precision. I'm feeling much more confident about this whole process after reading everyone's experiences. Thank you for taking the time to share what you've learned from going through this with your brother!
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