PA UC overpayment still required after hearing ruled me eligible for benefits - why?
I'm so confused about my PA unemployment overpayment situation and would appreciate any insight. I worked at a retail company for about 5 years before experiencing severe anxiety issues that affected my work. My manager told me they were letting me go and to focus on getting better. I took some time off, got treatment, and when I was ready to work again, I filed for UC benefits. I collected for about 3 months until I found a new job. Fast forward to 2025 (so 2 years later), PA UC says I have a non-fault overpayment of $4,200 because my former employer claimed I wasn't terminated but had 'abandoned my job.' I set up a payment plan and started paying $85/month. Then things got weird - my former employer appealed AGAIN claiming I wasn't 'able and available to work' during my claim period. We had a hearing in March, and the referee ruled that 'the claimant was eligible for benefits.' If I was officially ruled eligible, why am I still paying back this overpayment? The determination letter specifically says I was eligible! But I never received any notification about the overpayment being cancelled, and I just checked my dashboard yesterday and another payment was taken. Worst part is, I never got any email about having new documents in my dashboard after the hearing, so I missed whatever appeal window there might have been. Is there any way to challenge this now? The whole situation feels so unfair!
18 comments
Giovanni Marino
There's a key distinction you need to understand. The hearing determined you were eligible for benefits (meaning you qualified based on your work separation), but the non-fault overpayment might be related to a different issue. Non-fault overpayments aren't about eligibility - they happen when UC pays you benefits you weren't entitled to through no fault of your own. You need to call the UC service center immediately and ask for clarification about: 1. Why the overpayment still stands despite the eligibility ruling 2. Whether the hearing decision affects your overpayment status 3. If you can file a late appeal based on not receiving notification Request that they review both determinations side by side. Also ask for a detailed breakdown of why the overpayment occurred in the first place. Sometimes there are calculation errors or misapplied rules that no one catches.
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Amara Okonkwo
•Thanks for explaining that difference. I didn't realize the overpayment could be for something separate from my eligibility. I'll definitely call to get clarification. Do you know if there's a specific form I should request for a late appeal? I've tried calling PA UC before and it's impossible to get through.
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Fatima Al-Sayed
my sister had similar thing happen!!! the UC office said she was eligible in a hearing but she STILL had to pay back $2800. turns out it was bc of some wage thing where they calculated her benfit amount wrong... not bc of the eligibility reason. ur situation mite be totally diffrent but maybe check if theres other issues besides just the job abandment thing?
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Amara Okonkwo
•Oh interesting! I hadn't considered that. Maybe they calculated my base year wages incorrectly or something. Makes me wonder if I need to request all my records to figure this out.
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Dylan Hughes
I've been through the PA UC appeals process multiple times (unfortunately). Here's what's likely happening: The referee ruled on the specific issue of whether you were able and available for work, which was what your employer appealed. However, the non-fault overpayment determination is a separate issue that wasn't addressed in that hearing. You need to request a new hearing specifically about the overpayment determination. Since you missed the appeal deadline, you'll need to file what's called a "Request for Reconsideration" explaining that you never received notification about any documents in your dashboard. They may or may not grant this request, but it's worth trying. In the meantime, continue making your payments to avoid any potential penalties. If they eventually rule in your favor, they'll refund what you've paid toward the overpayment.
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NightOwl42
•This is good advice. I had a similar situation with two separate issues. The system is terribly confusing with how they break things down into separate determinations. And those dashboard notifications are totally unreliable - half the time they never come through or go to spam.
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Sofia Rodriguez
UNEMPLOYMENT IS THE ABSOLUTE WORST!!!!! I had the exact same thing happen to me and I ended up paying back $3000 that I probably didn't even owe because their systems are so messed up and nobody can ever explain anything properly!!! The left hand doesn't know what the right is doing there. Good luck getting any straight answers when you call - IF you can even get through to a human being after waiting on hold for 3 hours!!!
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Amara Okonkwo
•It's so frustrating! I've spent hours trying to get through to someone who can actually explain things clearly. I feel like I need a law degree just to understand what's happening with my claim.
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Dmitry Ivanov
Have you tried using Claimyr to reach the PA UC service center? I was in a similar situation with confusing determinations and spent weeks trying to get through the normal way. I found this service called Claimyr (claimyr.com) that got me connected to a UC rep in about 20 minutes. They have a video demo at https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 that shows how it works. It seriously saved me hours of frustration, and the rep I spoke with was able to explain exactly why I had conflicting determinations and what I needed to do to appeal. For complicated situations like yours, getting a live person on the phone is really the only way to get clear answers.
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Amara Okonkwo
•I've never heard of that service before! I'll definitely check it out because I'm at my wit's end trying to get through on my own. Did you have to explain your whole situation from scratch or could they access your claim info?
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Ava Thompson
this is why i always tell ppl to appeal EVERYTHING even if they say ur eligible for something, bc theres always some other determination they can hit u with later that contradicts it. the system is designed to be confusing so ppl give up and just pay... not saying u shouldnt pay if u really owe it but after a ruling saying ur eligible u definitely deserve at least an EXPLANATION about whats going on!
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Dylan Hughes
•This is actually really good advice. Always appeal every determination even if it seems favorable, because there might be underlying issues that could affect you later. The UC system issues multiple determinations on different aspects of eligibility and benefit calculations, and they don't always connect the dots between them.
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Giovanni Marino
One other thing to consider - check your benefit payment rate. Sometimes non-fault overpayments happen because they initially calculate your weekly benefit amount incorrectly based on incomplete wage information, then later adjust it downward after receiving full employer records. This results in an overpayment through no fault of your own, even when you're eligible for benefits. The determination letter for your overpayment should have a detailed explanation of the reason. It's possible this has nothing to do with your eligibility ruling and everything to do with a calculation issue. Only someone at the UC service center reviewing your specific claim can tell you for sure.
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Amara Okonkwo
•That makes a lot of sense. I'm going to dig through all my paperwork tonight and see if I can find the original overpayment notice to check the exact reason. I remember it mentioning the abandonment issue, but maybe there was more to it that I overlooked. Thanks for the detailed explanation!
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NightOwl42
I went thru something kinda like this. After my hearing the referee said I was eligible but didnt specifically address the overpayment in the decision. I had to file a separate appeal about the overpayment using the referee decision as evidence. You might have missed that window but you can try filing whats called a "Request for Reconsideration" explaining you never got notified. Sometimes they'll let you appeal late if you have good cause. Good luck!
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Amara Okonkwo
•Thank you! Did you have to use a specific form for the Request for Reconsideration? And did you mail it or submit it online?
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Dylan Hughes
I just checked the PA UC website - you can file a petition for reconsideration if circumstances prevented you from filing a timely appeal. You need to: 1. Download the Petition for Appeal form from the UC website 2. Check the box for "Petition for Appeal After the Appeal Deadline" 3. Explain clearly that you never received notification about the continued overpayment after the referee decision 4. Include the referee's decision document that stated you were eligible 5. Mail it to the address on the form or upload it through your dashboard Be aware they're strict about granting these late appeals, but not getting proper notification is one of the acceptable reasons. You should submit this ASAP as the longer you wait, the less likely they'll accept it.
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Amara Okonkwo
•This is incredibly helpful, thank you! I'm going to download that form right now and get it submitted tomorrow. At least I'll know I tried everything possible rather than just continuing to pay something I might not even owe.
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