PA UC calling nightmare - free redial app recommendations?

I was in the same boat last month! Try calling exactly at 7:59am and keep hitting redial manually every 30 seconds. I got through on my 17th try (yes I counted lol). The chat feature is useless for anything beyond basic questions, they just tell you to call for any account-specific issues.

omg PA UC is the WORST!!! i been trying to get thru for 2 months, its ridiculous we pay taxes for this garbage service!!! they should hire more ppl or fix there system, how r we supposed to pay bills???

There's no good free redial app honestly. I tried a couple and they either didn't work well or were very limited in the free version. What worked for me was Claimyr.com - it's not free but it got me through to PA UC in under 30 mins after I spent 2 weeks trying on my own. You can see how it works in their video demo: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 Their system basically keeps calling for you until they get through, then they call you and connect you to the UC agent. Totally worth it when my benefits were on hold and I needed rent money.

Try calling the employer line instead of the claimant line. Sometimes they'll help you even though technically it's for employers. Worked for me last year when I had a similar issue.

If your issue is an "open issue" on your claim, you might be able to resolve it through your dashboard without calling. Common open issues include: 1. Missing work search activities - add these through your dashboard 2. Identity verification - complete IDme verification if you haven't already 3. Employer protest - this does require talking to someone unfortunately Check your dashboard for any alerts or action items. Sometimes the system doesn't notify you about these requirements.

My sister had the same problem last month and she sent an email to UCHelp@pa.gov with her claim number and issue. They actually responded after about 4 days and fixed her problem without having to call! Worth a try while you're still trying to get through on the phone.

i use to work for unemployment in a different state and let me tell u somthing... they HATE monday and tuesday calls. way to many people calling those days. try wednesday afternoon around 2:30-3pm, thats when loads of ppl are getting off work but before end of day rush.

Since you mentioned having an open issue specifically, you should know that some open issues will resolve automatically after a certain time period if there's no employer protest. Usually 21 days. When did your issue first appear? If it's been less than 3 weeks, it might resolve itself soon without you needing to call. Also, double-check that you're calling the right number. The main claims line is 888-313-7284, but if you have a specific issue type there might be a more direct number.

Have you tried contacting your state representative's office? I was stuck in a similar situation for almost a month and finally called my rep's constituent services office. They have a direct line to UC and can escalate cases. I got a call back from UC within 48 hours after my rep's office contacted them. It's free and they're actually really helpful with state agency issues like this. Just google "[your county] state representative" and call their local office - explain you've been trying to reach UC for weeks about rent money and they should be able to help.