Faxed docs to claim office a week ago, they say they didn't receive them. What now?

Ugh, that sucks! I've been there before. Have you tried asking for a fax confirmation? Sometimes that helps prove you sent it.

Same thing happened to me last month. I ended up having to resend everything. It's like they're trying to make this process as difficult as possible 🙄

Pro tip: Always, ALWAYS keep copies of everything you send them. I learned that the hard way.

Have you tried sending it electronically instead? Sometimes that's more reliable than faxing.

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/MCgaMJPY8Us

Here's what I've learned from dealing with claims for years: 1. Always keep copies of EVERYTHING you send. 2. Use certified mail or fax with confirmation for important documents. 3. Follow up within a week to make sure they received your docs. 4. Keep a log of all your calls, including date, time, and who you spoke with. 5. If possible, submit documents online and screenshot the confirmation. 6. Be persistent but polite. Sometimes you just get a bad rep, so try calling again. 7. If all else fails, contact your local representative's office. They can sometimes help push things through. Hope this helps! Dealing with bureaucracy is a pain, but stay organized and you'll get through it.

have you tried turning it off and on again? 🤣

I swear, dealing with these claims is like playing a game where they keep changing the rules and don't tell you 🤡