New York EBT
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New EBT card says number invalid - can't buy groceries! Help!
Hey everyone, I just got my new EBT card in the mail but when I try to use it, it says the card number is invalid. Has anyone else had this problem? I'm not sure what to do and I really need to buy groceries. Any advice would be appreciated!
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Tyrone Hill
This happened to me too! Turns out there was a glitch in their system and a bunch of new cards weren't properly registered. I had to go to the office and get a new one issued. It sucked but at least they fixed it.
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Anastasia Kozlov
I work at a local SNAP office and see this issue pretty frequently. First try activating the card using the phone number on the sticker. If that doesn't work, there might be a data entry error when your case was processed - sometimes the card number doesn't match what's in the system. Call the EBT customer service line at 1-888-328-6399 and have your case number ready. They can usually fix it over the phone, but if not, you'll need to visit your local office. Don't worry, this is totally fixable!
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