NYS Department of Labor question - what are the two types of unemployment problems claimants face?

From my experience helping people with unemployment claims, there are generally two broad categories of problems: 1) Eligibility issues - these are problems with whether you qualify for benefits in the first place (like job separation reasons, work history, ability to work, etc.) and 2) Administrative/procedural issues - these are problems with the actual claim process itself (filing delays, payment processing, account access, weekly claim submissions). The first type usually involves adjudication where NYS Department of Labor reviews your situation. The second type is more about navigating their systems and procedures correctly.

Yeah basically what the first person said. You've got substantive problems (am I actually eligible for unemployment) versus procedural problems (how do I make the system work). I had both when I filed last year - first NYS Department of Labor had to determine if my job separation qualified, then I had issues with their website not accepting my weekly claims properly. Two totally different headaches requiring different solutions.

If you're having trouble reaching NYS Department of Labor to clarify any of these issues, I found claimyr.com really helpful. They have a service that calls the unemployment office for you and gets you connected to an actual agent. There's even a video demo at https://youtu.be/qyftW-mnTNI showing how it works. I was stuck in adjudication limbo for weeks trying to call myself, but they got me through in like 20 minutes to resolve my eligibility question.

THE SYSTEM IS BROKEN!! Sorry but I've dealt with BOTH types of problems and NYS Department of Labor makes everything harder than it needs to be. They'll find reasons to deny your claim even when you clearly qualify, then their computer systems crash when you try to appeal. It's like they want people to give up and not collect benefits they're entitled to.