NY unemployment payment on hold - any advice while waiting for management callback?

When you finally get through, make sure to specifically ask them about the "payment release code" for your claim. I was in the same situation last month and apparently my account had a fraud verification flag that needed to be manually removed by a supervisor. The regular agents couldn't see this flag, which is why they kept transferring me to management. Also, write down the name and ID number of anyone you speak with!

u might wanna ask if ur BYE date passed. that happened to me and they didnt tell me I needed to reapply. spent like 3 weeks waitin for $$ that wasnt comin until someone on here told me to check my BYE date

Here's what you need to know when you finally reach management: 1. First, ask if there's an "outstanding issue code" on your account - this is different from a payment release code and tells you WHY the payment is held 2. Request a "claim summary" - they can see all hold codes and pending items at once 3. If they say they're "still reviewing" ask for a specific timeframe 4. If multiple weeks are held, ask if they can release at least the oldest week while reviewing others 5. Request an escalation to a "level 2 review" if they can't resolve immediately The system now automatically holds payments for various verification checks, and only supervisors can override these holds. Don't get off the phone without a clear action plan or timeframe.

I swear they put us on hold FOREVER hoping we'll just give up!! Been there so many times. Last month I was on hold for THREE HOURS and then they hung up on me! THE SYSTEM IS RIGGED AGAINST US!!

Ask them about any ID verification issues. My payments were held for almost a month because apparently they needed additional proof of identity, but nobody bothered to tell me! Check your message inbox on the portal too, sometimes they send notices there that don't come through email.

When I went through this, it turned out I had answered one of the weekly certification questions wrong (I said I was unavailable for work one day when I had a doctor's appointment, which I shouldn't have). Could be something simple like that! The problem is that only the higher-level staff can see and fix these issues. Be super patient and friendly with whoever you talk to - I've noticed they're more helpful when you don't sound angry, even though it's SO frustrating!

any luck yet?? curious what the problem was

One more tip while you're waiting - if you do get disconnected after this long hold, immediately call back and tell the first representative that you were disconnected while waiting for management. Sometimes they can put you in a priority queue if you've already been waiting a long time. Also, be aware that management stops taking calls at 4:00 PM, even though the regular phone lines stay open until 5:00 PM.

UPDATE: Finally got through! The issue was that I had a "wage verification hold" on my account. Apparently my employer reported different quarterly wages than what I had stated on my application (difference of like $240 total). The supervisor was able to verify my income using my tax documents and release ALL my held payments! They're scheduled to deposit tomorrow. Such a relief. Thank you all for your help and suggestions - especially about asking for the specific hold code and requesting a claim summary. That immediately helped the supervisor identify the issue.

Congratulations on getting it resolved! This is such a helpful thread - I'm bookmarking it for future reference. It's crazy how a $240 discrepancy can hold up weeks of payments, but at least now we know to ask about wage verification holds specifically. Your persistence really paid off, and thanks for taking the time to update us with the solution!