NY unemployment asking for ID verification I don't have - what can I submit instead?
So I got this email from ny unemployment asking me to verify my identity. They want me to upload like 3 different documents - a photo ID, proof of address, and something showing my SSN. Problem is, I recently moved and lost my wallet during the move (worst timing ever). My driver's license was expired anyway and I haven't gotten around to replacing it yet because of covid and everything. I have my birth certificate somewhere but can't find my social security card. My bank statements go to my old address still. I've been trying to call them but can't get through to anyone. If I don't submit something in the next 7 days they said my claim will be closed and I might have to pay back benefits. Has anyone dealt with this without having all the documents they want? What did you end up sending that actually worked?
48 comments
Savannah Glover
I had the same issue last September! I ended up sending my passport (even though it was expired), a utility bill (had to call the company and get them to email me a PDF), and my W2 from my last job which had my SSN on it. It worked! They verified me within like 10 days. Just send whatever official documents you can find with your name on them.
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Felix Grigori
After dealing with the same verification nightmare for weeks, I found this service called Claimyr that got me through to an actual human at unemployment in like 30 minutes. Literally was the best money I ever spent! Agent looked at my file and told me exactly what alternative docs they would accept. Got my benefits flowing again right away. Here's where I found it: claimyr.com (they also have this video explaining how it works https://youtu.be/Rdqa1gKtxuE
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Felicity Bud
does this actually work? sounds kinda sketchy ngl
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Felix Grigori
Totally get the skepticism - I felt the same way. But yeah it worked for me! They just connect you with an actual agent so you can explain your situation. The agent I talked to was able to make notes on my account about my missing docs.
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Max Reyes
im in the EXACT same boat right now... might try this. regular phone line is useless
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Mikayla Davison
Another app promising miracles for the unemployment system? š I've heard this story before...
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Felix Grigori
Not promising miracles lol. It just helps you skip the phone queue. Still had to deal with the agent and do all the paperwork myself. But at least I got to talk to someone who could actually help.
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Adrian Connor
I actually used this last month! Can confirm it works. The key thing is you actually get to SPEAK to someone instead of dealing with the online portal that just rejects everything automatically.
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Aisha Jackson
Wait hold up - they don't need access to ur account or anything right? Just making sure
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Felix Grigori
Nope! They just connect the call. You speak directly with the unemployment office yourself.
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Ryder Everingham
you can use: pay stubs with ur SSN, health insurance card, school ID + bills with ur address, tax forms, voter registration card, library card sometimes works with bills... the key is having SOMETHING with ur photo and SOMETHING with ur address and SOMETHING with ur SSN. doesnt all have to be on same document
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Kevin Bell
Thanks!! I think I can scrape together enough with this approach. I found an old school ID and I do have some mail with my name/address. Just gotta find something with my SSN now.
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Ryder Everingham
check ur email for any tax docs from last year - W2, 1099, even the confirmation email when u filed might have last 4 of ssn which sometimes is enough
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Lilly Curtis
The whole ID verification system is complete trash šļø I sent in ALL the required docs and they STILL said it wasn't enough. Then I called and the agent was like "oh yeah I can see all your docs are fine" and fixed it in 2 minutes. YOU HAVE TO CALL THEM no matter what docs you have.
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Leo Simmons
This!!! The online system is broken. If you don't call you're basically screwed. I spent 6 weeks with no benefits because I thought uploading would be enough.
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Lindsey Fry
Calling is literally impossible tho. I tried for 3 days straight, different times, always busy or disconnects
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Lilly Curtis
Try calling right when they open. Like literally be dialing at 7:59:55am. That's how I got through.
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Saleem Vaziri
For the SSN part - they accepted my tax transcript that I downloaded from the IRS website. For address, I got my bank to email me a statement with my name and address on it (even though it was technically still showing my old address). And for ID I used my college alumni card which had my photo. It was a weird combo but it worked! The trick is sending SOMETHING rather than nothing.
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Kayla Morgan
Look I'm gonna tell you exactly what to do because I work with people going through this mess all the time. First - don't panic. There are alternatives for every document they request: - Photo ID: Driver's license is best, but they'll accept passports (even expired ones), military ID, school ID with photo, some employee badges, or even some medical insurance cards with photos. - Proof of address: Utility bills, bank statements, lease agreement, mortgage statement, tax docs, official mail from government agencies, car registration, insurance statements. - SSN proof: Social security card is best, but they'll accept W2s, 1099s, tax returns, paystubs that show full SSN, or official letters from government agencies that show your SSN. The most important thing is CALLING THEM once you upload. The system automatically rejects tons of valid documents. When you get someone on the phone (use claimyr.com if you can't get through), explain your situation and ask them to review what you've submitted. They can override the system. If you absolutely can't find documents, request replacement ones ASAP and upload proof that you've requested them (receipt/confirmation email). Then call and explain. DON'T let the deadline pass without uploading something and trying to contact them. This triggers automatic denial.
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James Maki
This is the most helpful comment I've seen on this whole sub šÆ
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Kevin Bell
Thank you so much for the detailed info! This helps a ton. I've got a bank statement and I'm going to try my expired passport plus my tax return. Fingers crossed!
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Jasmine Hancock
This is why I'm NEVER doing unemployment again even if I'm starving. The system is designed to make you fail so they don't have to pay. It's all a scam.
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Cole Roush
but... you literally paid into it with your taxes. it's YOUR money??
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Jasmine Hancock
Tell that to the system that made me wait 4 months to get paid while I nearly got evicted. Trust me, they don't care if it's 'your money'
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Scarlett Forster
The system is broken but not claiming benefits you're entitled to is exactly what they want š¤¦āāļø
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Arnav Bengali
when u upload the docs, take super clear photos. make sure lighting is good, all corners visible. I had to resubmit 3x because my photos were "too blurry" even tho they looked fine to me. also send MORE than they ask for if you can. Like if u have 2 utility bills, send both.
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Sayid Hassan
honestly you can find that stuff. look in your emails for tax documents from previous employers. check your files. if you have a smart phone, look for photos of your documents - i had pics of my ssn card & license on my phone for backup! for proof of address, call utility companies or your landlord and ask them to email you a statement.
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Rachel Tao
THIS. I found photos of all my important docs in my google photos from when I applied for a loan last year. Totally saved me!
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Derek Olson
i went through this whole mess last spring and ended up using my costco membership card (it has my photo lol), a screenshot of my amazon delivery address, and a paystub that showed my ssn. ridiculous combo but the lady on the phone approved it after i explained my situation
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Danielle Mays
wait seriously? they took a costco card as ID? that's hilarious
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Derek Olson
swear to god! the lady said "as long as it's official and has your photo, name, and issue date" š¤£
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Roger Romero
ny unemployment is the worst in the country for real. I'm dealing with the EXACT same thing. Spent 4 hours on hold yesterday only to get hung up on. Today I'm trying claimyr.com because my friend used it and actually got through. This verification mess is insane.
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Anna Kerber
Let us know if that works! Been trying to get through for days š
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Roger Romero
It actually did! Got a callback in about 45 mins and the agent was super helpful. More than worth it to not waste another day on hold.
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Niko Ramsey
just dealt with this fiasco. Had to request a replacement SS card (you can do this online at ssa.gov), and for proof of address I had my mom mail me something at my new address then used that lol. For ID I used my expired passport. Agent on phone said expired IDs are fine as long as they're not more than 2 yrs expired.
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Seraphina Delan
The entire ID verification thing is because of all the fraud last year. Sooooo many scammers were filing fake claims that now they're making everyone jump through hoops. You're basically guilty until proven innocent in their eyes. š
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Jabari-Jo
facts. my neighbor had someone file a claim using his identity last year. took him 7 months to sort out.
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Kristin Frank
Use [ID.me](https://ID.me) if you can. It's way easier than dealing with DOL directly. They verify your identity through video call if you don't have all the docs.
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Micah Trail
They switched away from ID.me earlier this year I think. Now it's all through their own system.
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Kristin Frank
oh dang, didn't know that. that sucks!
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Nia Watson
i went through 4 months of this bs. kept uploading docs and they kept saying "not sufficient" with zero explanation. finally i contacted my state assembly person and they fixed it in ONE WEEK. seriously contact your local rep, they have special liaisons with unemployment.
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Alberto Souchard
^^ THIS. My cousin did this and got immediate results. They have special phone numbers regular people don't get access to.
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Katherine Shultz
just tell them your documents were stolen and you are in process of replacing them. they usually give you extensions if you can prove you've applied for replacements (like confirmation emails from dmv or ssa).
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Marcus Marsh
You š need š to š call š them!!! Upload whatever documents you can find, doesn't even matter if they're not exactly what they asked for, and then CALL AND EXPLAIN. The online system is completely automated and will reject you, but actual humans on the phone have the ability to override and approve your docs.
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Hailey O'Leary
good luck getting a human on the phone tho š been trying all week
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Marcus Marsh
Use claimyr.com - it's the only way I've been able to reach them in the last year. Worth every penny to not waste days on hold.
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Cedric Chung
My cousin had this issue and he couldn't find his paperwork because he had recently moved too. He ended up getting a letter from his employer that had his address and last 4 of SSN, plus he used his gym membership card that had his photo. DOL accepted it! Just call and explain your situation.
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Talia Klein
they made me verify 3 separate times in 6 months. EVERY TIME it was different documents they wanted. I swear they do this on purpose to get people to give up. stick with it!!!
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