Does the unemployment office call you - NYS Department of Labor contact methods?

Yes, NYS Department of Labor does call claimants in certain situations. They typically call for adjudication interviews, verification of work search activities, or if there are issues with your claim that need clarification. However, most routine communication happens through your online account. If you're in adjudication, there's a chance they might call for an interview depending on the reason for the hold.

they called me last year when there was an issue with my employer disputing my claim. took forever to get through all the questions but it was necessary for my case to move forward. check your messages in the online system too, sometimes they send notices there first

If you're having trouble reaching NYS Department of Labor by phone to check on your adjudication status, I found a service called Claimyr that helps you get through to unemployment agents. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. I used it when I couldn't get through the regular phone lines and it actually connected me to someone who could explain what was holding up my claim.

UGH the whole system is so frustrating! Why can't they just send clear updates through the online portal instead of leaving people guessing? I've been waiting 3 weeks for my claim to move and have no idea what's going on. The lack of communication is ridiculous.

same boat here, been wondering if they call too. my friend said they never called her but her claim went through fine. maybe it depends on the type of issue?

Just wanted to add that if NYS Department of Labor does call you, make sure to verify it's really them before giving any personal information. There have been some scam calls going around claiming to be from unemployment offices. The real NYS Department of Labor will already have your information and won't ask for your SSN or bank details over the phone.

From my experience, NYS DOL will definitely call for adjudication interviews - I got called about 10 days into my pending status. They left a voicemail with a callback number and specific times I could reach them. The call was to verify some employment details that were flagging in their system. My advice is to make sure your voicemail is set up and check it regularly. Also keep checking your online account because they usually send a message there first before calling. Two weeks isn't unusual for adjudication unfortunately, but if you haven't heard anything by week 3-4 I'd try calling them directly.

I can confirm they do call! I got a call from NYS DOL about 3 weeks into my adjudication for a fact-finding interview. The representative was very professional and walked me through questions about why I left my last job. They did leave a voicemail first with a reference number and asked me to call back within 48 hours. The whole process took about 20 minutes on the phone. My claim was approved within a week after that call. Definitely make sure your voicemail is working and check it daily - that's how they'll initially reach out to you.

I went through a similar situation last month! NYS DOL called me after about 2.5 weeks of pending adjudication. They left a detailed voicemail with a case number and asked me to call back within 72 hours for a phone interview. The interview lasted about 15 minutes and covered questions about my work history and reason for separation. What really helped me was keeping my phone volume up and checking voicemails twice daily. They also sent a message through the online portal the same day they called, so definitely keep monitoring both. If your phone has been acting up, maybe consider temporarily forwarding calls to a reliable backup number if possible. The waiting is nerve-wracking but they will reach out when they need additional information from you.

Yes, they absolutely do call! I just went through this process last month. NYS DOL called me after 18 days of pending adjudication status. They left a voicemail with my claim number and a direct callback number, giving me 48 hours to respond. The interview was about 25 minutes and they asked detailed questions about my separation from my previous employer and work search efforts. What really saved me was setting up a specific ringtone for unknown numbers so I wouldn't miss the call. They also sent a correspondence through my online account the same day they left the voicemail, so definitely keep checking both. The rep told me that phone interviews are pretty standard for most adjudication cases, especially if there are any questions about eligibility or separation circumstances. My claim was resolved within 5 business days after the phone interview. Keep your phone charged and volume up - you don't want to miss it!