Why is my Tax Preparer making me fill out a detailed questionnaire this year?
I'm completely overwhelmed by this new online questionnaire my tax preparer is requiring me to complete this year. It's asking for EVERYTHING - all withdrawal amounts from investment accounts, deposits, dividends, interest income, totals, dates, and questions I honestly don't even understand. I have accounts with multiple investment companies and I feel like I'm doing my CPA's job for him. I'm 68, working part-time from home with health issues that prevent full-time work. I've always just brought my statements in, we'd talk about any changes, and he'd take it from there. Now I'm spending hours trying to figure out what these questions even mean before I can answer them. With inflation hitting hard, I'm barely making ends meet on my semi-retirement income. I paid $525 for tax preparation last year, and if I'm doing all this work upfront, what exactly am I paying for? Is this becoming standard practice for CPAs now, or should I be looking for someone else? Just wondering if others are experiencing the same thing.
19 comments


Diez Ellis
This is unfortunately becoming more common as tax preparation software has changed how many preparers operate. What you're experiencing is the shift from the traditional "bring in your documents" model to a "input your information first" approach. The questionnaire serves two main purposes: it helps the preparer identify all potential tax situations that might apply to you, and it streamlines their workflow by having clients do the initial data entry. While it might feel like you're doing their job, they'll still need to verify everything, organize it properly on the correct tax forms, ensure compliance with tax laws, and optimize your return. That said, $525 is significant for what sounds like a relatively straightforward return. Many preparers still offer the traditional service model, especially for long-term clients. I'd suggest calling your preparer directly to express your concerns and ask if there's a way to return to the previous arrangement given your circumstances.
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Vanessa Figueroa
•Would it be worth asking if they'd reduce the fee since she's doing more of the work? Or is that not how tax preparation pricing works?
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Diez Ellis
•That's absolutely a reasonable question to ask. Many tax preparers charge based on the complexity of the return and the time involved. If you're doing more of the upfront work, it's fair to inquire about a reduced rate. Some preparers may be willing to adjust their fee, especially for long-term clients. The pricing structure varies widely in tax preparation. Some use flat fees based on form complexity, while others charge hourly. In this situation, I'd definitely recommend having a frank conversation about how the changed process affects the value proposition. Mention that if you're spending hours doing data entry that was previously handled by them, you'd expect that to be reflected in the cost.
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Abby Marshall
I went through something similar with my accountant last year and discovered taxr.ai (https://taxr.ai) which has been a total game changer. Instead of filling out those insanely detailed questionnaires, I just uploaded my investment statements and tax documents directly to the platform. It automatically extracted all the relevant information like dividends, interest income, capital gains/losses, etc. It saved me probably 5-6 hours of tedious work trying to track down numbers from different statements and figuring out what goes where. The best part was I could still work with my regular tax preparer - I just shared the organized report with him instead of doing all that manual entry.
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Sadie Benitez
•Does it actually extract ALL the information accurately? I've tried other scanning tools and they always mess something up, which ends up taking more time to fix than just entering it manually.
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Drew Hathaway
•How does this work with complex investments? I have some limited partnerships and K-1s that always confuse my tax guy. Would it handle those too?
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Abby Marshall
•Yes, it's surprisingly accurate with standard tax documents like 1099s, 1098s, and W-2s. I had over 15 different statements and it pulled everything correctly. If there are any issues, there's a verification step where you can check and correct anything before finalizing. For complex investments, it does handle K-1s and partnership income, though I'll admit those are more complex documents. The tool is particularly good with standard brokerage statements and retirement account distributions. For really unusual tax situations, you might still need some manual review, but it handles about 90% of what most people need without any issues.
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Drew Hathaway
I tried taxr.ai after seeing the recommendation here and wow - it saved me so much headache! I was in the same boat with multiple investment accounts and a CPA wanting me to fill out this massive questionnaire. Instead, I just uploaded all my statements to taxr.ai and it pulled everything perfectly - dividends, capital gains, interest income, even those annoying foreign tax credits from my international funds. My accountant was actually impressed when I sent him the organized report instead of the completed questionnaire. He said it was more accurate than what most clients submit manually! Still paid the same fee, but saved myself probably 8 hours of frustrating work. Definitely using this again next year.
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Laila Prince
If you're also having trouble reaching your tax preparer with questions about this new process, you might want to check out Claimyr (https://claimyr.com). I found them when I was desperately trying to get through to the IRS about some confusion on my investment reporting requirements. There's a video that shows how it works: https://youtu.be/_kiP6q8DX5c Before using it, I spent literally hours on hold with the IRS trying to clarify what exactly needed to be reported regarding some stock sales and dividend reinvestments. Claimyr got me connected to a real person at the IRS in about 15 minutes who explained everything clearly. I was able to get official clarification on what I needed to include in my tax forms rather than guessing or taking my preparer's word for it.
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Isabel Vega
•Wait, how does this actually work? Is it just another hold service or something else? I've tried calling the IRS about a similar investment reporting issue and just gave up after being on hold for over an hour.
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Dominique Adams
•This sounds like a scam. The IRS doesn't have any secret backdoor numbers, and they're notoriously understaffed. No way this actually works better than just calling directly and waiting.
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Laila Prince
•It's not another hold service - that's what makes it different. They use automated technology to navigate the IRS phone tree and wait on hold for you. When they reach a live agent, you get a call connecting you directly. The whole process typically takes 15-20 minutes instead of hours. No, there's no secret backdoor number. They're calling the same IRS numbers everyone else uses, but their system is constantly dialing and navigating the phone tree until it gets through. It's basically doing the tedious waiting part for you. I was skeptical too, but when I got connected to an actual IRS representative in under 20 minutes after spending days trying on my own, I was convinced. You're paying for the time-saving, not for any special access.
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Dominique Adams
I need to eat my words about Claimyr being a scam. After my skeptical comment, I decided to try it myself since I was desperate to clarify some questions about reporting investment income from accounts I inherited last year. I'd been trying for TWO WEEKS to get through to the IRS directly with no luck. Used Claimyr yesterday afternoon, and 17 minutes later I was talking to an actual IRS representative who helped clarify exactly what I needed to report on those inherited investments. I explained my situation to my tax preparer this morning and we're now on the same page. I still think it's ridiculous we have to pay for services like this, but when you're facing tax deadlines and need answers quickly, it's absolutely worth it.
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Marilyn Dixon
I switched tax preparers last year for this exact reason. My previous CPA started requiring this detailed questionnaire that took hours to complete, and when I questioned it, they said it was "industry standard" now. Found a local retired IRS agent who still does taxes the old-fashioned way - I bring in my documents, we chat about changes from last year, and he handles everything else. Paid about $450 for a return with investments, rental property, and some self-employment income. Worth every penny not to deal with those questionnaires! Maybe check with some smaller local firms rather than the bigger tax preparation companies?
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Noland Curtis
•How did you find this retired IRS agent? That sounds exactly like what I'm looking for - someone who will actually do the work I'm paying for!
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Marilyn Dixon
•I found him through a local Facebook group for my town. I posted asking for tax preparer recommendations specifically mentioning I wanted someone who didn't use the questionnaire system, and several people recommended him. He works out of a small office and doesn't advertise much, but has a loyal client base. You might try asking in community groups, or even calling some of the smaller local accounting firms (not chains) and specifically asking about their process before making an appointment. Many older tax professionals or those not affiliated with large firms still prefer the traditional method of service.
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Louisa Ramirez
Just wondering if anyone knows why this shift is happening? Is it just CPAs trying to save time, or is there something regulatory driving it? My tax guy is also requiring more upfront information this year but said it was because of "new compliance requirements.
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TommyKapitz
•It's mostly about efficiency and liability. The tax software companies have been pushing this model because it reduces the preparer's time per return, allowing them to handle more clients. There ARE some new compliance requirements around investment reporting, especially with the broker reporting changes that started phasing in last year, but that doesn't explain making clients do all the data entry. That's just shifting work to increase profits. I work in accounting (not a CPA though) and our firm still offers traditional service for older clients who prefer it. We charge about 15% more for it now, which seems fair since it takes more staff time.
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Louisa Ramirez
•Thanks for explaining that! I suspected it was more about increasing their client load than any actual requirement. Maybe I'll ask if they have a tiered service option like your firm does where I could pay a bit more for the traditional approach.
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