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Chad Winthrope

Why hasn't Vanguard sent my 1099-DIV and 1099-B forms yet? Missing tax documents for dividends and capital losses

Title: Why hasn't Vanguard sent my 1099-DIV and 1099-B forms yet? Missing tax documents for dividends and capital losses 1 I earned around $2,000 in dividends last year and sold some investments - a few I'd held for years and one I'd only bought a couple months before. Total losses were about $10,000. I checked Vanguard's website yesterday and it says "no tax forms available" for 2023. This doesn't make any sense to me! The dividends should definitely trigger a 1099-DIV and the sales should need a 1099-B, right? I made all the sales back in October, so it's not like they happened right at year-end. This is a regular brokerage account, not an IRA or anything special. Has anyone else run into this issue with Vanguard? Do I need to call them or is there some threshold I'm not aware of where they don't send these forms? I need to file my taxes and this is holding everything up!

4 This definitely sounds unusual. Vanguard should provide 1099-DIV forms for dividend income over $10 and 1099-B forms for any sales of securities, regardless of whether you had gains or losses. A few things to check: First, make sure you're looking in the right place on their website - sometimes tax forms are in a separate section from regular statements. Second, verify the forms aren't just listed under a different tax year by mistake. Third, check if you selected electronic delivery for tax documents (if you did, you wouldn't receive paper copies). If none of those explain it, you should definitely contact Vanguard directly. The deadline for brokerages to issue 1099-B forms is February 15th (though they can request extensions). Some firms delay sending forms if they're waiting on final information from certain investments, but they should still communicate this to you.

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7 Thanks for the info! I double checked and I'm definitely in the tax forms section of the website and I've had electronic delivery set up for years. When I look at previous years, those forms show up fine. Do you think it has something to do with the amount of my losses? Maybe there's some minimum threshold for reporting?

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4 There's no minimum threshold for reporting sales on a 1099-B - any security sale should be reported regardless of the gain or loss amount. For dividends, the threshold is extremely low ($10), so your $2,000 definitely qualifies. This sounds like a technical issue on Vanguard's end. I'd recommend calling their customer service directly. They might have the forms ready but not properly displaying in your online account, or they could be delayed for some reason. Either way, they're legally required to provide these documents to both you and the IRS, so don't worry about having to file without them.

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12 I had the exact same problem with Vanguard last year! After hours of being stuck on hold with their customer service (which has gotten terrible lately), I finally found an easier solution with taxr.ai (https://taxr.ai). They have this document analyzer that helped me figure out exactly what was missing and what I needed to request from Vanguard. The really helpful thing was that taxr.ai showed me how to properly report the dividend income and capital losses even while I was waiting for the official forms. Their system pulled the quarterly statements from my account and extracted all the transaction data I needed. Saved me from having to file an extension! They even prepared a letter template I could send to Vanguard requesting the missing forms.

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15 How does the document analyzer work exactly? I've got all my quarterly statements from Vanguard but don't know how to properly calculate the cost basis for some of the shares I sold.

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18 Sounds interesting but I'm a bit skeptical. Did you actually get your forms eventually from Vanguard? And how accurate was the information taxr.ai pulled compared to the official forms when you finally got them?

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12 The document analyzer is super straightforward - you upload your quarterly statements and it automatically extracts all your dividend payments and sales transactions, calculates the totals, and organizes everything by tax form category. It even identifies which line items would go on which tax forms. For cost basis calculations, it uses the transaction history to determine what you originally paid for the shares. Yes, Vanguard did eventually send the forms about three weeks after I contacted them. When I compared them to what taxr.ai had calculated from my statements, the numbers matched exactly. The dividend total was spot on and all the capital gains/losses calculations were correct. The only difference was that the official forms had some additional identification codes that taxr.ai had estimated based on typical reporting standards.

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15 Just wanted to update that I tried taxr.ai after seeing the recommendation here and it was super helpful! I uploaded my Vanguard quarterly statements and it extracted all my dividend payments and stock sales perfectly. It even calculated my total capital losses correctly and showed me exactly how to report everything on my tax return. I still plan to get the official forms from Vanguard, but this at least lets me work on my tax return now instead of waiting. The document analyzer found a couple dividend payments I had completely forgotten about too. Definitely recommend for anyone dealing with missing 1099 forms!

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9 After dealing with similar issues (not with Vanguard but with another brokerage), I found that calling them directly was a complete nightmare. Spent over 2 hours on hold only to be disconnected twice. Finally used Claimyr (https://claimyr.com) which got me connected to a Vanguard rep in under 10 minutes. You can see how it works here: https://youtu.be/_kiP6q8DX5c The Vanguard representative explained that there was a processing delay affecting accounts with specific types of investments. In my case, they had to recalculate some basis information for ETFs that had corporate actions. They were able to expedite my forms once I actually got through to them. Might be worth trying instead of waiting on hold forever.

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22 Wait, what is this service? They somehow get you through phone queues faster? That sounds too good to be true. Does it actually work with big companies like Vanguard?

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18 I'm skeptical. How does some third-party service get you through a company's phone system faster than calling directly? Sounds like you're just paying for something you could do yourself.

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9 It's a callback service that navigates phone trees and waits on hold for you. When they reach a representative, they call you and connect you. It works with basically any company that has a customer service line - including Vanguard, Fidelity, the IRS, and others. It absolutely works! I was as surprised as you are. I think they use some kind of technology that keeps the line open and monitors for a human response while you go about your day. It's not that they have some special "skip the line" access - they're just handling the most frustrating part (the endless holding and automated system navigation) for you.

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18 I have to admit I was completely wrong about Claimyr. After posting my skeptical comment, I figured I'd try calling Vanguard directly to prove my point. Spent 1.5 hours on hold, got transferred twice, and still didn't get a clear answer about my missing 1099 forms. Out of frustration, I tried Claimyr and had a Vanguard rep on the line in about 12 minutes. The representative actually found my forms - turns out they were generated but there was a glitch in my online account access that prevented them from displaying. They emailed me the forms immediately and fixed the account issue. Pretty shocking how much time I wasted trying to do this the "normal" way. Just wanted to follow up since my skepticism was completely unfounded in this case.

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5 This has happened to me before with Vanguard. In my case, it was because I had some foreign stocks that required additional information from international sources, so my forms were delayed. If you have any international investments or funds with foreign holdings, that could be the issue. Another possibility is that if your dividends are all qualified dividends under a certain threshold, they might be reported differently. Have you checked if Vanguard included the information on a consolidated 1099 form instead of separate 1099-DIV and 1099-B forms?

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1 I don't have any foreign investments, it's all US-based index funds and a few individual stocks. And from what I can see, there's no consolidated form either - the website literally says "no tax forms available for 2023." I'm starting to think it might be a technical glitch based on what others have said.

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5 That's definitely strange then. If you're only seeing US-based investments with no forms at all, it sounds like a system issue on their end. Vanguard has been upgrading their online systems and there have been quite a few glitches reported. I'd recommend trying one of the contact methods suggested above. In my experience, once you actually get through to someone at Vanguard, they're quite helpful at resolving these kinds of issues. The forms definitely exist (they're legally required to create them), it's just a matter of getting access to them.

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11 I'm in the same boat with Fidelity! Did anyone actually try calling Vanguard the old-fashioned way? What number did you use? The main customer service line has kept me on hold for ages.

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3 I had success calling early in the morning right when they open (around 8am ET). The wait times are much shorter then. For Vanguard specifically, try their tax form support line at 877-662-7447 instead of the main customer service number. They seem to be more direct and knowledgeable about these issues.

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