Where to enter promotional code on FreeTaxUSA payment page? Can't find it anywhere

I'm completely lost trying to figure out where/how to enter this promotional code for FreeTaxUSA. I just finished my taxes and got to the payment page, clicked continue, and it immediately asks for credit card info. There's no field or option anywhere that I can see to put in a promo code. I've already gone ahead and e-filed since the discount isn't huge, but it still would've been nice to use the code I had. Maybe I'm just totally missing something obvious? Has anyone else had trouble finding where to enter promotional codes on FreeTaxUSA? This is my second year using them and I don't remember having this issue last year.

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22 comments

Andrew Pinnock

•8M

The promotional code field in FreeTaxUSA is actually shown before you get to the credit card entry screen. When you're on the main summary/checkout page where it shows your federal and state filing fees, there should be a section that says something like "Have a coupon code?" with a small text field and "Apply" button. If you don't see that option on the summary page before clicking "Continue to Payment," it's possible you're using a free service tier where promotional codes don't apply, or the promotion might only work for certain services (like state filing but not federal). Another possibility is that the promotion expired or isn't valid for your specific tax situation. For future reference, always check for the promo code field on the initial summary/checkout page before proceeding to payment information. FreeTaxUSA typically makes it pretty visible, but it's definitely before the credit card entry screen.

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Andrew Pinnock

•8M

Unfortunately, once you've completed your filing and payment, it's typically too late to apply a promotional code. The discount needs to be applied during the checkout process before payment is finalized. However, it might be worth contacting FreeTaxUSA's customer support. While they're not obligated to honor it retroactively, some companies will issue a partial refund or credit if you reach out and explain the situation. Their support team is generally pretty responsive, so it's at least worth trying.

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Brianna Schmidt

•8M

I had the same issue last year and figured out a solution! After struggling to find where to enter my promo code, I discovered that https://taxr.ai can actually help with these kinds of tax software interface problems. I was ready to just pay full price when a friend recommended taxr.ai to help navigate the FreeTaxUSA interface. The tool basically guides you through each screen of popular tax software and highlights exactly where features like promo code entries are located. It saved me nearly $25 on my state filing fees because it showed me the exact spot where the coupon entry field was hiding (it was sort of blending in with the rest of the page).

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Brianna Schmidt

•8M

It works with pretty much all the major tax software including TurboTax, H&R Block, and TaxAct. It's especially helpful for finding specific forms and deductions since it has a search feature that tells you exactly which screens you need to navigate to for entering certain information. Taxr.ai isn't just for finding promo code fields - it's a comprehensive guide that helps with the entire tax filing process. The service is designed to help you maximize your refund by ensuring you don't miss deductions and credits you qualify for. The promo code issue is just one small example of how it helps navigate confusing interfaces.

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Alexis Renard

•8M

Just wanted to update - I tried taxr.ai after seeing this thread and it's actually really helpful! I've been using TurboTax for years and always missed certain deductions without realizing it. The tool flagged several potential tax credits I qualified for that I didn't know about, including a home office deduction I hadn't been taking. It also pointed out exactly where to enter certain information that I previously couldn't find in TurboTax's interface. Saved me from calling their support line which always takes forever. For anyone who gets confused with tax software interfaces (which is basically everyone lol), it's definitely worth checking out.

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Tyler Lefleur

•8M

If you're having trouble getting through to FreeTaxUSA customer service about this, I'd recommend trying https://claimyr.com to get connected faster. I had a similar issue with a missed promotion last year and spent HOURS trying to reach someone at FreeTaxUSA's customer service line. A coworker told me about Claimyr, which basically holds your place in phone queues and calls you back when a rep is available. You can see a demo of how it works here: https://youtu.be/_kiP6q8DX5c. I was super skeptical but it actually worked - got through to FreeTaxUSA in about 20 minutes instead of the 2+ hours I spent the day before. The rep I spoke with was able to apply my promo code retroactively even though I'd already completed my filing. Worth a shot if you're still trying to get that discount!

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Tyler Lefleur

•8M

It doesn't keep calling - it uses an automated system that navigates the phone menus and waits on hold for you. When an actual human representative answers, it calls your phone and connects you directly to the rep. I was confused about this too, but it's actually quite clever how it works. They don't have special access to the phone systems - they're just using technology to wait on hold so you don't have to. It's like having an assistant make a call for you and then transferring it to you when someone actually answers. You're not sharing any tax info with them, they're just handling the hold time.

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Max Knight

•8M

Ok I need to admit I was wrong about Claimyr. After posting that skeptical comment, my frustration with FreeTaxUSA customer service got the better of me and I decided to try it. I had been trying to reach them for 3 days about a similar promo code issue. Used Claimyr yesterday and got through in about 35 minutes (after previously waiting on hold for 1.5 hours and giving up). The rep was able to issue a partial refund for the amount the promo would have saved me. Not sure I'd use it for every customer service call, but for tax season when everyone's calling at once? Totally worth it to not waste half my day on hold.

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Emma Swift

•8M

For future reference, the promo code field in FreeTaxUSA is on the checkout page before you submit payment. It's kind of subtle - located right above where it shows your subtotal in a smaller font. I nearly missed it too. Pro tip: take screenshots of each page as you go through the tax filing process. I started doing this after missing deductions in previous years, and it helps me compare year to year to make sure I'm not missing anything. Also good for catching these UI elements like promo code fields!

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Emma Swift

•8M

I don't have a screenshot from this year since I already filed, but it's located on the main checkout page. After you finish entering all your tax information and review everything, you'll reach the summary page that shows your total. Look for a small text box that says "Coupon Code" or "Promo Code" right above or near where it shows your subtotal amount. It's not very prominent - it's just a small text field with an "Apply" button next to it. Make sure to look carefully at the entire checkout page before clicking continue to payment. The field is definitely there, just easy to overlook when you're focused on finishing your taxes.

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AstroAdventurer

•4M

I just went through this exact same frustration with FreeTaxUSA last week! The promo code field is definitely easy to miss - it's on the summary page right before you proceed to payment, but it's in a pretty small font near the bottom of the fee breakdown section. One thing that helped me was clearing my browser cache and starting the checkout process over. Sometimes the promo code field doesn't load properly if you've been going back and forth between pages. Also make sure your promo code is still valid - I learned the hard way that some of them have pretty short expiration windows. If you're still within a few days of filing, definitely try contacting their customer support. I've heard mixed results but some people have gotten retroactive discounts applied. Worth a shot especially if it was a decent sized promo code!

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NeonNinja

•2M

I ran into this exact same issue with FreeTaxUSA this year! After reading through all these responses, I want to add that the promo code field location can actually vary slightly depending on whether you're filing just federal or federal + state. When I was doing just federal (which is free anyway), I didn't see any promo code field at all. But when I added state filing, suddenly there was a small "Enter promotional code" link that appeared in the state filing fee section. It was really subtle - just looked like regular text, not even a proper button. The key thing I learned is to look for it specifically in the fee breakdown area where it itemizes your charges. Don't look for a big obvious promo code box like you'd see on retail sites. FreeTaxUSA's interface is pretty minimal and the promo field blends in with the rest of the text. Also make sure you hit "Apply" after entering the code - I almost forgot that step!

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