What time does SBTPG open? Different time zone question (Mississippi)

SBTPG customer service hours are 8am-5pm Pacific Time, which translates to 10am-7pm in Central Time (Mississippi). Their Technical Support operates 5am-5pm PT, so that's 7am-7pm CT for you. Ensure you have your TPG account number and filing details ready when calling for expedited assistance.

Are you tracking your refund through the SBTPG website portal? According to their Terms of Service (Section 4.2), they typically process refunds within 1-2 business days after receiving funds from the IRS. However, weekends and bank holidays are excluded from this processing timeframe per their published guidelines.

I've been checking their portal religiously. The status shows: • IRS refund received: Yes • Processing status: In progress • Estimated completion: No date provided I filed through TurboTax and selected the refund transfer option. Just concerned because I need to make my Q2 estimated payment next week.

Been through this exact situation last tax season. Waited on hold with SBTPG for over 2 hours multiple days. Finally used Claimyr (https://youtu.be/_kiP6q8DX5c) to get through quickly. Turns out they had flagged my refund for additional verification because the amount was over $10,000. The agent expedited it once I got through. Saved me days of frustration and got my money released within hours after the call.

I'm not familiar with SBTPG's internal processes... does anyone know if there's a difference between how they handle direct deposits versus check refunds? I'm wondering if one method might be processed more quickly than the other.

SBTPG is in California. They're on Pacific time. Two hours behind Central. Their customer service opens at 10am your time. They close at 7pm your time. I've dealt with them before. The wait is normal. Three business days isn't unusual.

Here's how SBTPG typically processes refunds: 1. IRS deposits your refund to SBTPG 2. SBTPG verifies the deposit matches expected amount 3. They deduct any authorized fees (tax prep, advances, etc.) 4. They initiate transfer to your personal account 5. Your bank processes the incoming transfer Each step can take 24-48 hours, with steps 1-3 happening on SBTPG's side. The entire process typically takes 2-5 business days from when the IRS releases your refund.

Waiting for SBTPG is like watching paint dry while someone keeps adding more wet paint! Does anyone know if calling right when they open is better than mid-day? I've heard their hold times are ridiculous no matter when you call.