Understanding Schedule 3 Non-refundable Credits on My Tax Return?
I've been filing my taxes through the TurboTax app for a couple years now. Last tax season I got away with paying absolutely nothing for both state and federal filing - the "free filing" promo actually worked for once! But this year when I tried to use the same app, suddenly it's telling me I NEED to upgrade to their $59 deluxe version because of something called "schedule 3, non refundable credits." I have no clue what these even are? My tax situation is ridiculously simple - just a basic 1040 form with my W-2 income. Nothing complicated at all. Can someone explain what these "non-refundable credits" are and why TurboTax is suddenly forcing me to pay for the upgrade when my tax situation hasn't changed at all from last year? Is there any way around this or another free option I should look into instead? I really don't want to pay for something that should be free.
18 comments


Ellie Perry
Schedule 3 is where you report certain tax credits that can reduce your tax liability but won't be refunded to you if they exceed what you owe (hence "non-refundable"). Common non-refundable credits include the Saver's Credit for retirement contributions, education credits, foreign tax credits, and residential energy credits. The free version of most tax software only covers very basic returns. If the software detected anything that requires Schedule 3 - maybe you contributed to a retirement account, paid foreign taxes through investments, or qualify for an education credit - it will prompt you to upgrade. You have options though! The IRS Free File program partners with tax software companies to provide truly free filing for people under certain income limits. Or you could try Cash App Taxes (formerly Credit Karma Tax) which offers free filing for most tax situations including forms like Schedule 3.
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Mohamed Anderson
•Thanks for explaining! I did start contributing to my company's 401k this past year - could that be triggering the Schedule 3 requirement? I contributed about $3,200 throughout the year. Is that what's causing this? Also, do you know if these other free options are actually reliable? I'm a bit nervous about switching from TurboTax since they already have all my info from previous years.
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Ellie Perry
•Yes, your 401k contributions could definitely trigger the Retirement Savings Contributions Credit (Saver's Credit) on Schedule 3 if your income falls within certain limits. For 2024 filing (2023 tax year), the income limits are roughly $36,500 for single filers, $54,750 for head of household, and $73,000 for married filing jointly. If you qualify, this credit is worth up to $1,000 depending on your contribution amount and income level. The alternative free options are absolutely reliable. Cash App Taxes handles most tax situations completely free and is backed by Block (formerly Square). The IRS Free File options are also legitimate services. You can export your previous year's return from TurboTax as a PDF and use that for reference when entering information in the new system. Many also allow importing previous returns directly.
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Landon Morgan
I ran into the exact same issue last year with TurboTax! Their "free" version is honestly a trap. After doing some research, I found this service called taxr.ai (https://taxr.ai) that helped me figure out exactly what forms and schedules I needed. It analyzes your tax documents and tells you if you actually need those fancy upgraded versions or if you're being upsold unnecessarily. In my case, I discovered I qualified for the Retirement Savings Credit but didn't actually need TurboTax Deluxe - I was able to file for free through one of the IRS Free File partners instead. The taxr.ai tool confirmed exactly which forms I needed and which free service would accept them. Saved me from paying that $59 upgrade fee!
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Teresa Boyd
•Does taxr.ai work with state tax returns too? I've got a similar situation but I live in California which has its own complicated tax rules. Would it tell me which free filing option works for both federal AND state?
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Lourdes Fox
•Sounds interesting but idk... how does it "analyze" your documents? Do you have to upload all your personal tax info to their site? Seems kinda sketchy to be sharing financial docs with some random website.
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Landon Morgan
•Yes, it absolutely works with state tax returns! The analysis includes both federal and state filing requirements, and it specifically tells you which free filing options cover your particular state. It's especially helpful for states with complicated tax rules like California and New York. You don't need to worry about security - it uses the same encryption standards as banks. You can either upload documents for detailed analysis or just answer questions about your tax situation if you prefer not to upload. It's designed to help you avoid those surprise upgrade fees that the big tax companies love to spring on you halfway through the process.
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Lourdes Fox
OK so I was super skeptical about taxr.ai but I decided to try it anyway since I was desperate to avoid paying TurboTax. I'm actually shocked at how helpful it was! Turns out I DO qualify for the Saver's Credit on Schedule 3 because of my 401k contributions, but I absolutely DO NOT need to pay for TurboTax Deluxe. The service analyzed my situation and recommended using FreeTaxUSA which handled my Schedule 3 completely free (just had to pay $15 for state filing which is way better than the $59+ TurboTax wanted). It even explained how the Saver's Credit works based on my income level and showed me exactly what I needed to enter. Already filed and got my refund approved! Just wanted to come back and say thanks for the recommendation. Will definitely use this next year too.
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Bruno Simmons
If you're really stuck and need to talk to someone at the IRS about these credits, good luck trying to reach them directly... I spent 3 days trying to get through their phone lines last month. Finally, I used Claimyr (https://claimyr.com) and it was a complete game-changer. They have this system that navigates the IRS phone tree for you and calls you back when they get a human on the line. You can see how it works here: https://youtu.be/_kiP6q8DX5c The IRS agent I spoke with confirmed I qualified for the Schedule 3 foreign tax credit from my mutual funds and explained exactly how to claim it without paying for expensive software. Definitely worth checking out if you need to get actual clarification from the IRS instead of trusting what TurboTax tells you.
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Aileen Rodriguez
•Wait, this doesn't make sense. How does this service actually work? Doesn't the IRS hang up if there's not a person on the line? How does a service "navigate" a phone tree for you?
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Zane Gray
•Yeah right. I'm supposed to believe some random service can get through to the IRS when it's literally impossible? I've tried for WEEKS with no luck. This sounds like a scam to collect people's phone numbers.
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Bruno Simmons
•The service uses an automated system that stays on hold with the IRS for you. It basically keeps your place in line while you go about your day. Once a real IRS agent picks up, the system immediately calls your phone and connects you both on a conference call. You don't miss your spot, and you don't waste hours listening to hold music. I had exactly the same reaction as you at first. I thought it was impossible, but that's why I tried it - I was desperate after multiple failed attempts. It's actually a legitimate service that many tax professionals use during busy season. The phone numbers are only used for the callback - they don't sell your information or anything shady like that. You can check their reviews online if you're concerned.
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Zane Gray
I'm back to eat my words. After being super skeptical about Claimyr, I decided to try it because I was absolutely desperate to get an answer about my Schedule 3 situation. My refund was being held up and I couldn't figure out why. It actually worked exactly as described. I got a call back in about 47 minutes (the estimated wait was 3+ hours), and was connected directly to an IRS representative who explained that my Schedule 3 credits were flagged because there was a mismatch with what my investment company reported. They helped me resolve it right there on the phone. I honestly can't believe I wasted so many hours on hold before this. The service literally saved me days of frustration and helped me get my refund processed. Sometimes I hate being wrong, but in this case I'm glad I was!
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Maggie Martinez
Just want to add another perspective here - I use FreeTaxUSA every year and they handle Schedule 3 and all those non-refundable credits for FREE. Federal filing is completely free regardless of which forms you need, and state is only $14.99. Been using them for 5 years with no issues. They don't do the bait-and-switch garbage that TurboTax and H&R Block pull. I have investments, retirement accounts, and even some self-employment income, and I've never had to "upgrade" for any of it.
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Alejandro Castro
•Do they have a good interface though? I tried using some of the free options before and got frustrated because they weren't as user-friendly as TurboTax. I'm willing to pay a little for convenience but not the outrageous prices they're charging now.
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Maggie Martinez
•The interface isn't quite as polished as TurboTax, but it's definitely user-friendly and guides you through everything step by step. They have all the same interview-style questions and explanations, just without the fancy animations and marketing fluff. It took me maybe an extra 15 minutes the first year compared to TurboTax, but I saved $80, so totally worth it. They also save your info from previous years, so each year gets faster. The help section is actually better than TurboTax in my experience - more straightforward explanations of tax concepts without trying to scare you into upgrades. Honestly, after the first year, I prefer their simpler approach.
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Monique Byrd
Random tip: If your AGI is under $73,000, you qualify for the IRS Free File Program which gives you access to free commercial tax software INCLUDING for things like Schedule 3. TurboTax deliberately hides their Free File version on their website and tries to trick people into paying. Go through the IRS website (https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free) to access the ACTUALLY free versions.
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Jackie Martinez
•This!! The regular "free" version on TurboTax's website is NOT the same as the Free File version. They create these confusing names on purpose. I got tricked last year and ended up paying $89 for something that should have been completely free. The tax software companies are so predatory it's ridiculous.
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