Understanding Federal Tax Return Rejection for Home Energy Credit Form 5695
I just tried to e-file my federal and state tax returns through TurboTax and both got rejected. I'm trying to make sense of why this happened. I installed a new electric heat pump in my house last year and claimed the energy efficiency tax credit for it. The house is jointly owned between me and my brother, but he didn't claim any portion of the credit on his taxes. When I submitted my return, TurboTax gave me this error message: "Description of error: This return can not currently be processed for e-filing due to Joint Occupancy on Form 5695 What needs to be done: This return was not e-filed due to a processing error that will be corrected on March 17, 2025. On or after March 17, 2025 open the rejected return, review it for errors, and resubmit the return for electronic filing. If you do not want to wait until March 17, you may print the return and file by mail." Has anyone run into this issue with Form 5695 and joint property ownership? Should I just wait until March 17th like they suggest or is there something I need to fix with how I claimed the heat pump credit?
23 comments


Makayla Shoemaker
This looks like a known issue with the IRS e-filing system for the 2025 filing season, specifically related to Form 5695 (Residential Energy Credits) when there's joint property ownership involved. The good news is you didn't do anything wrong! The IRS is aware of this processing error and is working on a fix that will be implemented by March 17th. This is happening to many taxpayers who installed energy efficient upgrades in homes with multiple owners. The system isn't correctly processing the allocation of the credit between joint owners, even when only one owner is claiming it. You have two options: 1) Wait until March 17th and resubmit electronically through TurboTax as suggested, or 2) Print and mail your return if you don't want to wait. If you're expecting a refund and can wait, electronic filing is usually faster even with the delay.
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Mason Stone
•Thanks for explaining! So there's nothing wrong with how I filed then? I was worried I made a mistake with how I entered the heat pump information or something about the joint ownership. Do you know if my state return being rejected is related to the same issue?
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Makayla Shoemaker
•There's nothing wrong with how you filed - this is purely a processing issue on the IRS's end. The Form 5695 is correctly filled out based on your description, but their system isn't handling joint ownership situations properly right now. As for your state return, it's likely rejected because many states require your federal return to be accepted first before they'll process the state return. Once your federal return is accepted after March 17th, you should be able to resubmit your state return without any problems.
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Christian Bierman
I ran into the exact same issue last week with my Form 5695! I installed solar panels on my duplex that I co-own with my mom. After trying to figure it out myself for hours, I used https://taxr.ai to analyze my rejection code and Form 5695. Uploaded my TurboTax PDF and the system immediately identified it as the known IRS processing error for joint property energy credits. The analysis confirmed I didn't make any mistakes and suggested I could either wait for the March fix or paper file. It also pointed out that once resolved, I wouldn't need to change anything on my form - just resubmit. Saved me so much stress wondering if I had done something wrong!
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Emma Olsen
•How does that taxr.ai thing work? Is it just for tax return rejections or can it check other tax stuff too? My return got accepted but I'm still worried I might have made mistakes with some of my deductions.
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Lucas Lindsey
•I'm kinda skeptical about these online tax tools. Couldn't you just call the IRS directly and ask them? Seems like they'd give you the most accurate info about rejection reasons.
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Christian Bierman
•It's actually pretty versatile - you can upload any tax document, rejection notice, or even IRS letter and it will analyze it for you. It checks for errors, confirms if you're on the right track, and explains things in plain English. Super helpful for deductions too since it can tell you if they're likely to raise audit flags. Calling the IRS directly sounds great in theory, but have you tried lately? I spent 3 hours on hold last time before giving up. Their phone lines are completely overwhelmed this filing season. The tool gave me an immediate answer with the same information the tax pro eventually confirmed.
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Emma Olsen
Just wanted to update after trying taxr.ai that the previous commenter mentioned. I uploaded my full return even though it was already accepted just to double-check my work. The system found two deductions I could have taken but missed! One was for my home office (I misunderstood the requirements) and another related to education expenses. It also confirmed the rejection issue with Form 5695 is widespread this year. The analysis even included links to the official IRS notices about the March 17th fix. I'm actually going to file an amended return now to claim those extra deductions which will get me about $740 more in my refund. Definitely worth the check!
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Sophie Duck
Hey all, I work in taxpayer advocacy and wanted to mention another option if you're running into these IRS system errors and need to speak with someone. I've been recommending https://claimyr.com to my clients - it's a service that holds your place in the IRS phone queue and calls you when an agent is about to answer. You can see how it works here: https://youtu.be/_kiP6q8DX5c For issues like this Form 5695 rejection, sometimes you need specific clarification on your situation, especially if there are unusual circumstances beyond just the joint ownership. Having a direct conversation with an IRS agent can clear things up much faster than waiting or trying to decipher error codes yourself.
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Austin Leonard
•How does this service actually work? Seems kinda impossible that they can somehow get through the IRS phone system when the rest of us can't. Do they have some special access or something?
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Lucas Lindsey
•This sounds like complete BS to me. The IRS phone system is notoriously terrible - I've never gotten through in less than 2 hours. You're telling me some random service can magically bypass this? Hard to believe they're not just taking people's money for nothing.
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Sophie Duck
•They use an automated system that calls the IRS repeatedly and navigates through the phone tree until it gets in the queue. Once you're in the queue, their system holds your place and monitors it until an agent is about to pick up - then it calls you and connects you directly. No special access, just smart technology that saves you from having to personally sit on hold. I was skeptical too until I tried it myself and got through to an IRS agent in about 45 minutes (total wait time) without having to actively wait on the phone. It literally saved me hours of hold music. The IRS doesn't care who's waiting on the line as long as someone connects when the agent answers.
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Lucas Lindsey
I need to publicly eat my words about that Claimyr service. After doubting it would work, I tried it yesterday out of desperation because I have the exact same Form 5695 rejection issue but with a twist - my ex-spouse and I jointly own the property with the energy improvements but are filing separately. Got a call back in about 90 minutes and was connected directly to an IRS agent. Explained my situation and they confirmed it's the known system issue, but also gave me specific guidance for my divorce situation. They advised me to wait until the March 17th fix rather than paper file since my case has the additional complexity. Definitely saved me from making a mistake that would have delayed my refund by months.
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Anita George
Just FYI for anyone with the Form 5695 joint occupancy issue - I went ahead and paper filed mine last week instead of waiting for the March 17th fix. You need to print your complete return, sign it, and mail it to the appropriate IRS service center for your state. Include all W-2s and other income documents that had tax withheld. The downside is processing time. The IRS is saying 6-8 weeks for paper returns vs 3 weeks for e-filed returns. But if you need your refund ASAP or just want it done, paper filing works fine. Just make sure you have proof of mailing (tracking or certified mail).
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Mason Stone
•Did you need to modify anything on your Form 5695 before paper filing? I'm considering this route too since I was planning to use my refund for some home repairs next month.
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Anita George
•Nope, I didn't need to change anything on the form itself. The issue is with the IRS e-filing system, not with how the form should be filled out. I printed exactly what TurboTax prepared, signed it, attached my W-2s and 1099s, and mailed it. I would recommend spending the extra few dollars for USPS tracking or certified mail though. Given how backed up the IRS is, having proof that you mailed it and when can be really helpful if there are any questions later.
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Abigail Spencer
Has anyone successfully e-filed with this issue by using a different tax software? I'm wondering if maybe this is just a TurboTax problem rather than an IRS problem?
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Logan Chiang
•I tried with H&R Block software after getting the same rejection through TurboTax. Got rejected there too. It's definitely an IRS system issue, not specific to the tax software.
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Isla Fischer
If your federal return was rejected due to Form 5695 joint occupancy, double-check if you've properly allocated the correct percentage of the cost based on your ownership share. Even though you said your brother didn't claim any portion, you should still only claim your legal ownership percentage (like 50% if you own it equally). This might not fix the current system error, but it ensures your return is correct when resubmitted after March 17th. Also worth noting that energy efficiency credits for heat pumps can be substantial - up to $2,000 this tax year. Make sure you're claiming the correct amount based on your actual costs and the applicable percentage.
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StarSailor}
I've been dealing with this exact same Form 5695 rejection issue! My wife and I jointly own our home and installed a geothermal heat pump system last year. Got the same "Joint Occupancy" error message when trying to e-file through FreeTaxUSA. After reading through all these responses, I'm feeling much better about just waiting until March 17th. I was initially panicking thinking I had messed up the energy credit calculation or ownership percentage somehow. It's reassuring to know this is a widespread IRS system bug affecting multiple tax software platforms. One thing I'll add - if anyone is considering the paper filing route, remember that your state return might also need to wait until your federal return is processed. My state (Virginia) requires the federal AGI to match before they'll accept an e-filed state return, so I'd probably end up paper filing both anyway. Might as well wait for the electronic fix at this point.
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Tristan Carpenter
•Thanks for sharing your experience with FreeTaxUSA - it's helpful to know this issue spans across different tax software platforms. Your point about state returns needing the federal AGI to match is spot on. I'm in a similar situation where my state return got rejected alongside the federal one, and now I understand it's because they're linked. I think waiting until March 17th makes the most sense too, especially since we'd likely have to paper file both federal and state returns if we go that route now. At least with the electronic fix, we should be able to resubmit both returns quickly once the IRS resolves the Form 5695 processing error. The geothermal system sounds like a great investment! Those energy credits can really add up when you're dealing with higher-cost installations like geothermal vs my heat pump.
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Dominique Adams
I'm dealing with the same Form 5695 joint occupancy rejection! My partner and I co-own our condo and installed new windows and a heat pump water heater last year. Got rejected through TaxAct with the identical error message about processing being corrected on March 17th. Reading through everyone's experiences here has been incredibly helpful - I was worried I had calculated the energy credit wrong or misunderstood the joint ownership rules. It's reassuring to know this is a widespread IRS system issue affecting all the major tax software platforms. I think I'm going to wait for the March 17th fix rather than paper filing. Between the 6-8 week processing time for paper returns and the potential complications with my state return, it seems like waiting a couple more weeks for the electronic fix is the smarter move. Plus, based on what others have shared, we shouldn't need to change anything on our forms - just resubmit once the IRS resolves their processing error.
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Micah Trail
•I'm in the exact same boat! My husband and I co-own our townhouse and installed solar panels plus a new HVAC system last year. Got hit with the same Form 5695 joint occupancy rejection through FreeTaxUSA. It's such a relief to find this thread and realize we're all dealing with the same IRS system bug. I was second-guessing everything - the ownership percentages, the credit calculations, whether I needed separate forms. Spent hours re-reading the Form 5695 instructions thinking I missed something obvious. Definitely going to wait for the March 17th fix too. The paper filing route seems like it would just create more headaches, especially with state returns potentially getting delayed as well. At least we know our forms are correct and it's just a matter of the IRS fixing their processing system. Thanks everyone for sharing your experiences - this community has been more helpful than hours of trying to decode IRS error messages!
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